Ratings based on 328 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Dhaka

Good Location Only

Posted Aug 23, 2017
Pros: Location
Cons: TOILET. Which does NOT have room to sit properly. Only if I had not paid in advance , I would have left the hotel.
Location: Excellent Location
It is located in a nice place with restaurant activity all around. But the Toilet and shower were in separate place. Where the toilet barely had room to sit with difficulties. This is why I will never go here again.
Comment from Hotel Management
Aug 25, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Mr. Hakim, Thank you for your feedback. As your room booked through 1bedroom deluxe and the toillet is limited of space then please consider to studio executive room where is not separate the toilet and shower room. We apologize for any inconvenience caused. We look forward to welcome you to Citadines Sukhumvit 11 again. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
by Alec

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 26, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Alec, Thank you for your rating us. We are delighted to noted that you were happy during your stay with us. Hope you have a nice trip home and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
by Hasmukh

Relaxing stay

Posted Jun 18, 2017 on Hotels
Great
Comment from Hotel Management
Jun 21, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Hasmukh, Thank you for your nice comment. We are delighted that you were happy during your stay with us. We hope you have a nice trip home and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
4 out of 5
by Benjamin

Service Is GREAT

Posted May 14, 2017 on Hotels
Location is kinda away from Sukhumvit main road, but there's free shuttle service from hotel to Nana BTS or Terminal 21. It's near to few pubs so can be a little noisy at night. The hotel staff are helpful & friendly. All you need is to ask them for assistance & they're always ready to help.
Comment from Hotel Management
May 17, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Benjamin, Thank you for your nice comments. We are delighted that most of our facilities and services met your expectation, especially servcie from the staffs. Your positive feedback will certainly encourage them to go the extra mile to serve our residents better. We hope you have a nice trip home and we look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Central Sukhimvit hotel good access and parking.

Posted May 1, 2017 on Wotif
Hotel is a good short stay option, used by some as an work type serviced apartment. Rooms closer to street are noisy club bars oops shut late.
Comment from Hotel Management
May 3, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We are happy to hear that you were satisfied during your stay with us. We hope you have a nice trip home and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
by A verified traveler

Average

Posted Apr 3, 2017 on Hotels
The place is a little run-down at the moment although they have just started the renovation this month. Location is great for the joints. A little noisy if it is travelling with family as the music from the surrounding are really loud while the hotel does not have a good sound proofing. Hotel staff are friendly and helpful.
Comment from Hotel Management
Apr 5, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Guest, Thank you for your kind comment. We are happy that most our facilities and services met your expectation, especially service from the staffs. We look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017 on Orbitz
Great value hotel. As others have mentioned, noise could be a problem with construction/nightlife/busy street. Was not an issue for me though.
Comment from Hotel Management
Mar 21, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We are happy that our services and facilities met your expectation during your previous stayed with us. We look forward to welcome you again to Citadines Sukhumvit 11. Kind regards, Bussara Ninpedcharat
3 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Guest, Thank you for your rating us and we look forward to welcome you to Citadines Sukhumvit 11 again soon. Best regards, Best regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
by Yih Ling

Convenient and reasonably priced service apartment

Posted Feb 28, 2017 on Hotels
Our stay with Citadines was a wonderful experience, the location is splendid as it is a stone throw away to famous club like Levels and other bars/restaurants. There is a nice pool and gym.
Comment from Hotel Management
Mar 2, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Ling, Thank you very much for your comments. We are happy to hear that our servcies and facilities met you expectation. We look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
by A verified traveler from Congo, DRC

Citadines 11

Posted Feb 26, 2017
Pros: Location is very good with all facilities around it. Very convenient
Cons: The furniture are getting worn out and not clean.
Location: Next time in Bangkok I will try to get a notre comfortable quiet location. Hopefully the facilities will be renovated! I don't think I will be back!
This is the forth time I stay there and each time I noticed a less better room quality. When I arrived they gave me a room closed to a night club I guess . I could not sleep before 2 or 3 o'clock in the morning. I requested to have another room with was more relaxed... But there was some issue with hot water twice during my one week staying. Moreover the TV channels reception was very but very bad quality.. The sofa was not clean, not comfortable at all. I hardly sat on it to watch TV .
Comment from Hotel Management
Mar 2, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We do apologize for any inconvenience caused during your stay. We look forward to welcome you to Citadines Sukhumvit 11 again. Kind regards, Bussara Ninpedcharat Guest Service Manager