Ratings based on 422 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 14, 2017
Room is clean the house keeper is really polite. Onls the lady at the reception that looks interested in everything else apart from the guest
Comment from Hotel Management
Sep 18, 2017 by Justin, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Comfortable, spacious rooms

Posted Jul 15, 2017
The rooms were very pleasant and comfortable. Security was there as key cards were needed to access at night. Staff were very helpful and provided quick check-in and check-out. Free tuk tuk was also available to the BTS station at a moment's notice. There is also a discounted tour counter in the lobby. The pool was pretty small but okay to just relax in. Free filtered water was also available on the roof for people who want to top up their water bottles. Unfortunately, the shortest way to BTS by foot is seemingly through Soi Cowboy which is a red light district - so not recommended at night and for solo female travellers. Overall, a very positive experience.
Comment from Hotel Management
Jul 17, 2017 by Justin, Hotel Management
Greetings from Citadines 23 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice! walking distance to Terminal 21 & Asok

Posted Jul 14, 2017
Pros: Quiet
Cons: Fine
Location: Walking distance to Terminal 21, big shopping centre & Asok BTS skytrain station.
Walking distance to Terminal 21 & Asok BTS skytrain station.
Comment from Hotel Management
Jul 17, 2017 by Justin, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 4, 2017
Had a great stay. Reception was very helpful. Housekeeping was good and rooms very clean.
Comment from Hotel Management
Jul 10, 2017 by Justin, Hotel Management
Greetings from Citadines 23 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our service. We are looking forward to welcome you again soon.
4 out of 5
by A verified traveler

Convenient & Good Value

Posted Jun 28, 2017 on Hotels
Good location, walking distance to Terminal 21 (10-12 mins walk). Price is reasonable USD 70
Comment from Hotel Management
Jul 10, 2017 by Natthadol Patthamadilok, Hotel Management
Greetings from Citadines 23 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our location. We are looking forward to welcome you again soon.
4 out of 5
by A verified traveler

Good but expected better

Posted Jun 17, 2017 on Hotels
Nice studio with kitchenette and lounge. Bed was slightly small and not as comfortable as expected and for this price point. Tuk Tuk not available 24 hours, although I've stayed in cheaper hotels that offer this service 24 hours.
Comment from Hotel Management
Jun 24, 2017 by Natthadol Patthamadilok, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Performance does not match publicity

Posted Jun 10, 2017
Pros: Location. Good kitchen. Layout of room.
Cons: Management taking charge of situations that need attention.
Location: Major mall for shopping and restaurants. Close to light rail systems.
I told the Reception that the gym was filthy. The yoga mats were caked with dirt, the machines had sweat streaks dried on them, and the floor had dust outlining the feet of the equipment. The recptionist politely smiled and said, "Thank you for your feedback." Then it took another 6 days before things were nominally cleaned. I moved room because of bug bites in the bed. The person sent up had no authority to change the mattress. I then requested a room change and had to sign a slip of paper stating bug bites from the bed. Then I was not told which room I could move into. No manager on duty ever came up to the room to take charge. They never apologized. So much for Ascott Management.
Comment from Hotel Management
Jun 12, 2017 by Justin, Hotel Management
Greetings from Citadines 23 Bangkok! Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. Hope we have a chance to serve you better next time.
3 out of 5
by David from Salaya Thailand

2nd time there will use again

Posted Jun 8, 2017 on Hotels
mostly quiet. floor staff not trained with etiquette to knock before entering. front desk helpful. restaurant food good but a little expensive. close to all you need
Comment from Hotel Management
Jun 12, 2017 by Natthadol Patthamadilok, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.
5 out of 5
by Johan

Great place to stay in Bangkok

Posted May 26, 2017 on Hotels
This was my second stay in Citadines23 and I loved it just the same. The room is on the small side, but so well layed-out and equiped you hardly notice. The breakfast downtairs is great. Swimming pool smallish, but pleasantly quiet and good for a quick dip. Love the area with many good restaurants and entertainment. All and all it was quite pleasant.
Comment from Hotel Management
May 28, 2017 by Natthadol Patthamadilok, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Great rooms, small bed but excellent facilities in the room, has everything you need
Comment from Hotel Management
May 19, 2017 by Justin, Hotel Management
Thank you very much for your kind feedback. We are looking forward to welcome you again soon.