Outdoor pool, pool umbrellas, sun loungers

Reviews of PARK PLAZA BANGKOK SOI 18

4 out of 5
PARK PLAZA BANGKOK SOI 18
Sukhumvit Soi 18, Sukhumvit Road, Klongteoy, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge staff were all very helpful and kind during our stay - thank you so much for being a part of our amazing experience during our short vacation in Bangkok!
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Crestview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especiall Antonio and his team were very helpful in assisting us with our travels.
Stayed 1 night in Apr 2024
Response from Mint / Duty Manager on Apr 23, 2024
Thank you for your kind words! We're thrilled Antonio and our team could assist you with your travels. We hope to welcome you back soon for another great experience.

2/10 Terrible

IKENNA

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs renovation. The hotel needs a central air-con system as the room was terribly hot. The room was rundown with no hot water to shower. My view was of a dirty alley. Pictures are misleading. However, the staff was very friendly and helpful. The staff was great!
Stayed 1 night in Apr 2024
Response from Mint / Duty Manager on Apr 23, 2024
Thank you for your feedback. We apologize for the issues you encountered during your stay. We'll take your comments into consideration for future improvements. It's great to hear that our staff provided friendly and helpful service. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.

4/10 Poor

Bi Jing

Disliked: Staff & service, property conditions & facilities
The view from room 418 was really depressing; that of the neighbours window barely a meter away complete with messy laundry. The room itself though reasonably clean was dated and poorly soundproofed. One of the bath towels had stains on it. But the worst part of this hotel in my opinon is the service; check-in /check-out were extremely slow and they have rigid policy of not accepting deposit in other currency other than baht plus staff lacking basic good manners( saying "hah?! when not understanding what was being said instead of sorry/excuse me).
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 22, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We take your feedback seriously and will address the issues with our room quality, service efficiency, and staff professionalism internally to improve our guests' experience. We appreciate your insights and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location if you don't want to be near Nana Plaza madness. Plenty of Thai restaurants within walking distance
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 22, 2024
Thank you for your review! It's fantastic to know you enjoyed our location. We appreciate your recommendation and hope to welcome you back soon for another wonderful experience!

8/10 Good

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were clean. Concierge was very helpful and friendly. As for the buffet i found that it was limited with food options. Not western friendly. The staff in the buffet were not friendly. The area is very safe and quiet.
Stayed 3 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 22, 2024
Thank you for sharing your experience! We're pleased you found our accommodations clean and our concierge helpful. We apologize if the buffet options didn't meet your expectations, and we'll take your feedback into consideration for improvement. We hope to have the opportunity to welcome you back for an even better experience.

10/10 Excellent

Phuc John Minh, Singapore

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times. Great boutique hotel and always super friendly staff. Great location near Terminal 21 mall and the main Sukhumvit street.
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for being a loyal guest! We're delighted to hear that you enjoy our boutique hotel and the friendly staff. We agree, our location near Terminal 21 mall and Sukhumvit street is fantastic. Looking forward to welcoming you back for another great stay

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property tucked on a side street in the city, pleasant atmosphere and great friendly staff
Stayed 4 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for your kind words! We're delighted you enjoyed our property's charm and the pleasant atmosphere created by our friendly staff. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Qaizar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms and amazing staff
Stayed 1 night in Apr 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for your kind words! We hope to have the pleasure of welcoming you back soon!"

10/10 Excellent

Michael, Crestview

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 13, 2024
Appreciate your positive review! Glad you found our service friendly and enjoyed your comfortable stay with us.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 13, 2024
Thank you for feedback, hope to welcome you back for another enjoyable stay.

6/10 Okay

Kiera

Traveled with group
Liked: Cleanliness, property conditions & facilities
We were only there for a few hours between flights. But when we arrived, Bombae the receptionist was not very welcoming and came off with an attitude. The room was clean and quiet. They had a mini fridge but you had to pay for everything in it. Overall it was ok for a short stay.
Stayed 1 night in Apr 2024
Response from Nuit / Front Office Manager on Apr 10, 2024
Thank you for your feedback. We apologize for any inconvenience caused during your brief stay. Rest assured, we'll address the matter with her to ensure a more welcoming experience for our guests. We're glad you found the room clean and quiet. Your input is valuable, and we hope to welcome you again for a better experience.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great: convenient, clean and friendly. The staff are all wonderful and Ming was super efficient and nice.
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 10, 2024
Thank you for your positive feedback! We're delighted to hear that our staff and location met your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

David Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Especially one of the Hostesses Ying! Thank you to all that made my 1st trip to Thailand / Bangkok, the greatest experience. 🙏
Stayed 2 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 10, 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and this will be passed to Ying and entire team. We appreciate your recommendation and look forward to welcoming you back again soon!

10/10 Excellent

Lindsay, Waukesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best concierge team! Oui, Brian, Antonio, Paen, and Sek are the best!!! See you in October!
Stayed 3 nights in Apr 2024
Response from Nuit / Front Office Manager on Apr 10, 2024
Thank you for your kind words! This will be passed to Concierge team. Have a lovely day and see you in October.

4/10 Poor

Rachelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a good experience, we checked in late night and when we got to the room - the lights were turning on and off on us. Then the cards were not working and had to wait for 30mins to make sure everything was working again. Its although walking distant to a massage salon and main street. Staff were friendly. Overall, the building is old and don’t expect it to be top notch clean.
Stayed 1 night in Apr 2024
Response from Nuit / Front Office Manager on Apr 7, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the lights and key cards. Rest assured, we'll address these issues promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Excellent

Linh, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mint / Duty Manager on Apr 24, 2024
Thank you for the perfect rating! We're thrilled you had a fantastic experience. We look forward to welcoming you back for another 5-star stay.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel is very good. It is in a quiet area but close to restaurants and shopping centers.
Stayed 1 night in Apr 2024
Response from Nuit / Front Office Manager on Apr 4, 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be very good overall. We hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Michelle, Dartford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel & great staff - Would highly reccommend 😊
Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Apr 4, 2024
Thank you for your lovely review! We hope to welcome you back again soon!

6/10 Okay

Jared, Lawndale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have my room ready 2pm after I had booked months in advance. It took two hours to get my room ready. That was my major complaint.
Stayed 3 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 4, 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the delay in getting your room ready upon arrival. Please rest assured that we are taking steps to address this issue and improve our check-in process. We hope to have the opportunity to welcome you back for a smoother experience in the future.

10/10 Excellent

Homayoun, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every morning, passing through the reception, we were greeted by a warm smile from Ling which set us up for a great start of the day. The concierges, OUI and the other gentleman went out of their way to help us navigating through the city and places of interest. We were even given a complimentary ride by OUI upon leaving for the airport. For this stay, I am sure I optimized the price to quality ratio thus happy with my choice.
Stayed 7 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 2, 2024
Thank you for your kind words! We hope to welcome you back soon!

10/10 Excellent

victoria, orange park

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the train station. Tons of food options. Hotel was great: pool, roof top bar, excellent concierge service to coordinate taxis and tours. Staff was friendly. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 2, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, excellent amenities including the pool and rooftop bar, and our friendly staff. We look forward to welcoming you back on your next trip to the area!

10/10 Excellent

Aliette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was friendly and accommodating. The rooms are very clean and spacious.
Stayed 3 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 2, 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and accommodating, and that you enjoyed our clean and spacious rooms. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Excellent experience
Stayed 3 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 2, 2024
Thank you for your kind words! We're thrilled to hear that our staff made your experience excellent with their friendly and helpful service. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly. They always have a smile for everyone.
Stayed 4 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 30, 2024
Thank you for your kind words! We're delighted to hear that our staff made your stay memorable with their friendly demeanor and smiles. It's our pleasure to ensure your comfort and satisfaction throughout your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Ammar

Stayed 4 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for rating, Looking forward to welcoming you back for another great stay!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sukhumvit and some really good restaurants
Response from Nuit / Front Office Manager on Mar 27, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel location. We hope to welcome you back again soon!

10/10 Excellent

CHUNG

Stayed 2 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for rating, Looking forward to welcoming you back for another great stay!

2/10 Terrible

Carolyn

Stayed 2 nights in Mar 2024
Response from Nuit / Front Office Manager on Apr 18, 2024
Thank you for rating, Looking forward to welcoming you back with improved service.

8/10 Good

Lilian

Liked: Staff & service
Disliked: Property conditions & facilities
Overall our stay was ok, the room was a little dated, pretty clean but we have a bad experience with the shower. There is no way to adjust the temperature. It goes from very hot to cold on cycle and cannot be adjusted. Other than that, we have no issue.
Stayed 3 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 24, 2024
Thank you for sharing your experience. We apologize for the inconvenience with the shower temperature. We'll address the issue promptly. Hope to welcome you back for a better experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 24, 2024
Thank you for sharing your wonderful experience! We look forward to welcoming you back for another great stay!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nuit/ Front Office Manager on Mar 18, 2024
Thank you for rating, we look forward to welcoming you again.

6/10 Okay

sam

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
properties very convenient walking to terminal 21 is a little tired. Breakfast is very limited.
Stayed 7 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 18, 2024
Thank you for sharing your experience. We appreciate your feedback regarding Terminal 21 and our breakfast options. We'll certainly take your comments into consideration as we strive to improve. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here 3 times over the last 8 years and it gets better and better every time. Location is absolutely perfect for just about every situation you would ever want to be in. I’m a 33 year old male who likes a lot of variety and this is always my go to spot. Thanks Park Plaza!
Stayed 3 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 18, 2024
Thank you for your patronage. We're delighted to hear that you've enjoyed your stays with us over the years and that our location has been perfect for your needs. It's always a pleasure to welcome back returning guests like yourself, and we look forward to hosting you again soon!

10/10 Excellent

Atif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Convenient location and friendly staff
Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Mar 13, 2024
Thank you for your review! We're delighted you enjoyed our great location, and friendly staff. We hope to welcome you back again soon!

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and concierge provided excellent service. Hotel is very conveniently located to everything. We had a water leak late at night on last day of our stay and I contacted the front desk and immediately they gave us a new room and helped us move all our stuff to our new room and ensured we were taken care of. Will definitely stay again.
Stayed 6 nights in Feb 2024
Response from Nuit / Front Office Manager on Mar 18, 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our front desk and concierge teams, and that our hotel's location suited your needs perfectly. While we apologize for the inconvenience caused by the water leak, we're glad our staff swiftly resolved the issue and ensured your comfort. It would be our pleasure to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Lindsay, Waukesha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always! See you in a month!
Stayed 4 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 18, 2024
Thank you for your kind words! Welcome back for another enjoyable stay in next month!

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is good. The only suggestion for improvement is to make the rooms a little cooler at night. The air conditioning is centrally controlled. Recommend that the air con temperature is set to a cooler temperature.
Stayed 5 nights in Mar 2024
Response from Nuit / Front Office Manager on Mar 13, 2024
Thank you for your review! We're glad you enjoyed your overall stay with us. We'll certainly take your feedback about the room temperature into consideration to ensure a more comfortable experience for our guests. We hope to welcome you back soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nuit/ Front Office Manager on Mar 11, 2024
Thank you for feedback, we look forward to welcoming you back.

10/10 Excellent

Steven Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located. Ideal base.
Stayed 9 nights in Jan 2024
Response from Nuit/ Front Office Manager on Mar 13, 2024
Thank you for feedback, we look forward to welcoming you again.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little boutique hotel. Safe friendly area. 5 minutes downtown walking distance. Staff very friendly. Hotel massage ladies amazing. Mr Tony the private driver wonderful.
Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Mar 13, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our boutique hotel and found our location safe and friendly. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

ALUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent breakfast and nice pool.
Stayed 1 night in Feb 2024
Response from Nuit / Front Office Manager on Mar 13, 2024
Thank you for your review! We're glad you enjoyed stay. We hope to welcome you back soon!

10/10 Excellent

Gary

Stayed 4 nights in Feb 2024
Response from Nuit/ Front Office Manager on Mar 5, 2024
Thank you for rating. We look forward to welcoming you again.

8/10 Good

Rondal

Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Mar 22, 2024
Thank you for rating.

10/10 Excellent

Scott

Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Mar 22, 2024
Thank you for rating.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nuit / Front Office Manager on Feb 26, 2024
Thank you for rating, we look forward to welcoming you again.

10/10 Excellent

ALIDA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel
Stayed 3 nights in Feb 2024
Response from Nuit / Front Office Manager on Feb 22, 2024
Thank you for your kind words, and we look forward to welcoming you back to Park Plaza Hotel for another memorable stay whenever your travels bring you back to Bangkok.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet Soi. 3 great restaurants within 1minute walk. P’s Kitchen and Palm 18 right next door are both great. Great staff, super helpful. Pool is legit in the morning.
Stayed 2 nights in Feb 2024
Response from Nuit / Front Office Manager on Feb 22, 2024
Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed your stay at our hotel. It's fantastic to know that you found our location on a quiet Soi to be peaceful and convenient. We're glad you were able to explore and enjoy the nearby restaurant. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

Navin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Well maintained and friendly staff
Stayed 1 night in Feb 2024
Response from Nuit / Front Office Manager on Feb 22, 2024
Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found our location convenient and that you appreciated our well-maintained facilities and friendly staff. If your travels bring you back to Bangkok, we would be honored to welcome you again for another great stay.

10/10 Excellent

Lindsay, Waukesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you thank you thank you for changing the music at the pool! For someone who frequents the Park Plaza (almost once a month) I could literally sing all the songs by heart! Hahahaha! I love the Park Plaza! Stayed there about 25 times and will always stay there when I go to BKK. Excellent food around the hotel and make sure to go to Dao for a massage!
Stayed 3 nights in Feb 2024
Response from Nuit / Front Office Manager on Feb 19, 2024
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you've had such a positive experience with us and that you continue to choose Park Plaza for your stays in Bangkok. We'll be sure to pass along your kind words to our team, and we look forward to welcoming you back.