Ratings based on 543 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from Ohio

Close to the buzz but quiet

Posted Jul 17, 2016
Pros: Generous staff, the upgrade, location.
Cons: The fixtures and the carpets...just overall renovation.
Location: Soi 11 is near Nana station. The street itself is bustling with lots of foreign bars and food joints.
We were upgraded to the platinum suite upon arrival which was very generous of the staff. The breakfast runs a good 4 hours which is convenient for people with varying schedules. It's at the end of Soi 11 and the walk to the station is 15 minutes long, but the hotel provides tuk-tuks to get there so it's not a big problem. Slightly on the older end, this hotel could do with a renovation since some of the bathroom fittings are worn out and the carpets are a bit musty, but it's not a big problem. While I'm sure there are cheaper hotels with better everything, we booked this at a short notice and lucked out with a great room.
1 out of 5
by A verified traveler from NY NY USA

Hotel Nightmare

Posted Jul 6, 2016
Pros: nothing
Cons: knock it down and build a new holiday inn
Location: well, nice blues club down the street. and nice veggie restaurant at the end of soi 1, also its on a cabbie short cut route so there is a lot of traff
Worst Hotel ever. Can't Imagine how it has a 4star rating. Pictures on This website are misleading. I got ripped off for more money to switch out of a foul smelling, sticky room with old dingy soiled furniture to another room of the same stinky lack luster caliper. When checking in, Staff was rude The "jacuzzi" was 100 years old and shower did not work (see Pix)... repair boy came and looked at it but never fixed it. Fixtures were falling off the wall in the tub and mold was everywhere. I could go on & on but its raising my BP. The gym is also moldy smelling dirty and all the equipment is rusty and in disrepair. The breakfast was passable and the egg station great! But the furniture was covered in goo and soiled / sticky. Its as if the cleaning staff was blindfolded while working. Before this experience I trusted Expedia, but now, I am not so sure.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 30, 2016 on Hotels
2 out of 5
by tim from London

Night staff shocking

Posted Jun 16, 2016 on Hotels
Very bad night time service arrived 8pm and experienced the worst check in experience ever. In fairness during the day the ladies are perfect. Had a shower and found no towels in room. Had to call down to the same chap who checked me in and 20min later I had some towels.
4 out of 5
for Everyone
by A verified traveler

Good service

Posted Jun 11, 2016 on Orbitz
Very good staff, room clean and big great value for the money spent
2 out of 5
by Ruchir

This traveler left a rating score only Posted Jun 3, 2016 on Hotels
4 out of 5
by Medhat from Egypt.

Nice location.

Posted Jun 2, 2016 on Hotels
5 out of 5
by Michael from Cincinnati, Ohio

Great Hotel!!

Posted May 26, 2016 on Hotels
Wonderful hotel! First night I was upgraded for free to a suite. Several hours later the toilet was broken and was upgraded into a master suite again.... FREE! Hotel offers great tour packages for short term and long term visitors. Breakfast was very cheap but didn't have a large selection of western food.
4 out of 5
for Everyone
by A verified traveler

Good location

Posted May 21, 2016
Pretty decent but a little dated. Great location. Breakfast was average.
3 out of 5
by Shakil from Canada

Posted May 19, 2016 on Hotels
The hotel rooms need complete renovation. Hotel staffs are great. It's at the end of soy 11, so need to walk a bit to go anywhere!!