I had requested a handicap room on the first floor.. When we arrived the clerk said that all handicap rooms were gone. I made the reservation 20 days before. She said she could do nothing. I told her I felt I should be compt at another motel. She said she would see what the manager could do when the manager returned. The manager found us a handicap room on the third floor after a long wait. The room was not occupied and looked like it was available all the time. My wife is in a wheelchair and ALL ELEVATOR have a sign not to use during a fire which is why I always request a ground floor.
Comment from Hotel Management
Oct 7, 2016 by Danielle Lemmond GM, Hotel Management
I’ve received your review of La Quinta Sulphur Springs. Looks like we dropped the ball on meeting your expectations.
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.