Ratings based on 358 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice , clean hotel with excellent location

Posted Oct 28, 2017
We had wonderful time in the hotel. Very clean rooms and helpful staff. The restaurant serves very nice food. Breakfast is good as well.
3 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

Posted Oct 21, 2017
The outside cafe is good for a cup of tea Nice location and quite place
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean, nice and friendly staff

Posted Oct 16, 2017
Nice hotel, near most of the attractions, and across the road from the water. Excellent breakfast and very helpful staff. The rooms are clean although they are very small. Over all it was a pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Cozy in the City

Posted Oct 10, 2017
Pros: Location - Breakfast buffet - Friendly Staff
Location: Hagia Sophia, Blue Mosque, Little Hagia Sofia, Grand Bazaar, Burnt Column, Archaeological Museum
Situated well in the busy Old City section of Istanbul, the Best Western Citadel is a small, very clean and well-managed facility with comfortable, well-apportioned rooms, and a great breakfast buffet. We stayed two nights in October. The low-priced rooms are rather small, but bright and comfortable. There is on-street parking in a very difficult city to find a spot if you have a car. We initially had to park a distance away, but the stay quickly arranged a spot at the hotel and moved the vehicle for us. The breakfast buffet includes a wide enough assortment to please western guests and those seeking a more traditional Turkish breakfast. The location is easy walking distance to the major tourist attractions and some undiscovered gems that you might not find otherwise (like the home of Ismail Dede Effendi!). Book with confidence, The Expedia price is excellent compared to many other sites.
4 out of 5
Recommended
for Everyone
by A verified traveler from san juan puerto rico

Posted Sep 17, 2017
The hotel good location and the have good service nice people the room it's small
5 out of 5
by Ian

5 star

Posted Jul 8, 2017 on Hotels
The location is superb. Wonderful breakfast. The staff here are first class and will do anything possible to make your stay as good as it can be. The gentlemen on reception ( both day and night staff) were exceptionally helpful. My airport taxi didn't show up and they rang the company for me and eventually went on to the street to get me a regular cab to get me to the airport on time , whilst all the time trying to get me a refund from the airport taxi company. I hope the staff here are rewarded for their work . Downside is no pool.
Comment from Hotel Management
Aug 10, 2017 by general manager, Hotel Management
Dear Valued Guest On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We hope you had a pleasant stay with us . We appreciate for your feedback about us and our services We look forward your next arrival, we are pleased & honored serving you. Sincerely Yours, Selami Taşkın (Mr) Sales & Marketing
4 out of 5
by Joongsub

Posted Jul 7, 2017 on Hotels
a little hard to find the location. the ambiance and the view of the breakfast restaurant was good.
Comment from Hotel Management
Aug 10, 2017 by general manager, Hotel Management
Dear Valued Guest On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We hope you had a pleasant stay with us . We appreciate for your feedback about us and our services We look forward your next arrival, we are pleased & honored serving you. Sincerely Yours, Selami Taşkın (Mr) Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Great hotel for walking around the old city.

Posted Apr 14, 2017
Good hotel but could improve breakfast. Same food everyday. Room very small.
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Dear Guest, We wish to express sincere thanks for your cooperation with “Citadel Hotel”. We greatly appreciate that you took a moment to write your warm comments regarding our performance. We are very happy to know that you stayed fully satisfied with the hotel hospitality. It was a great pleasure to have you as our guest. We hope to see you again in the near future! Best Regards, Aytekin GUC BEST WESTERN Citadel Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Too noisy as close to main road though facing the

Posted Feb 13, 2017
Pros: Nothing not even the breakfast as it is the same day in day out. Not advisable for those intending to stay more than one day.
Cons: Rooms too small to the extent that no space to pray in the room
Location: nothing closeby
Quite a distant from important places in the area of Istanbul. Need working passing certain upleasant and not well kept housing to reach blue mosque.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for visiting “The President Hotel.”. Please accept our sincere apologies for all inconveniences you may have experienced during the stay. Because of the historical building of our hotel, unfortunately we can not upgrade our property according to the modern standards. We deeply value your loyalty and understanding in that case. Thanking you for your precious time to read this letter and looking forward to your next visit soon. Sincerely, Burak AYDIN General Manager Bw Plus The President Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ukraine

Posted Nov 13, 2016
Pros: Breakfast perfect, service room on high level, hotel staff is hospitable.
Cons: The main meat courses have been half thoroughly when they were given at restaurant.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL