The manager and then the concierge stayed in touch with us by email or phone throughout our stay as needed. A car was organised to pick us up from the airport and back, to the riverboat and back and to a wonderful traditional hamam on our final day. All effort was made to help us make the most of our time in Istanbul. Help was given with the currency exchange!
The hotel is very clean and the breakfast delicious, traditional and varied. There is a 24 hr hot drinks machine. Aside from the pretty room, with balcony , lovely hot shower, there is a wonderful roof terrace with views over the Bosphorus and a little sunny courtyard with cats watching you while you let your breakfast go down. Really comfortable bed and pillows. We slept very well. The location is perfect close to trams to explore both sides of the river, and within a short walk of the Blue mosque and close by sights. Thank you to a friendly, efficient, non-intrusive team.