Ratings based on 796 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice hotel, friendly staff.

Posted Oct 16, 2017
The hotel has a fantastic location, right beside Aya Sofia. Staff were friendly and helpful. Nice facilities and good value for money.
Comment from Hotel Management
Oct 17, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Hope all is well with you and warmest regards from the beloved Istanbul! We cannot thank you enough for the time you have taken to complete this review regarding your recent stay at the Ottoman Hotel Imperial. We are thrilled that it has been thoroughly an enjoyable stay with us. We appreciate your comments about friendly ,helpful staff and great location. We are also pleased to see that the stay at our establishment has been good value for money. Once again many thanks for taking the time and hope to host you again in the near future. Warm regards, The Team at Ottoman Hotel Imperial
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Good location. Too cold at night. No extra blankets and given only one big towel.
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences and we are glad that you have overall enjoyed your stay with us. We certainly appreciate your comments about our location. We do have aircondition unit in each of our rooms and we have extra blankets if you would announce this to reception or maid we would gladly arrange an extra blanket and arrange your airconditioning. We are grateful that you have posted a review of your experience as we always appreciate the opportunity of maintaining and improving our services. Warm regards, The Team at Ottoman Hotel Imperial
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Lovely hotel excellent location

Posted Sep 27, 2017
Pros: Location and staff
Cons: Road access
Location: Historic area, Sultanahmet. All important monuments are walking distance and also the Grand Bazaar!
I have stayed at Ottoman Imperial three times and I am always very happy there. The staff is attentive and helpful! Location in historic part cannot be better at walking distance tio all important sites. The only problem is that road to hotel has been closed by electronic barriers and taxis during most times of the day do not have access. Would stay there again!
Comment from Hotel Management
Oct 1, 2017 by Guest Relations Manager, Hotel Management
Dear Maria, Thank you for the great review and coming back to stay with us. It is wonderful to see that you loved our central location as well as our helpful and attentive staff. Please note that the old town of Istanbul(Sultanahmet center) is a pedestrian(no-vehicle)zone to provide the tourists with a safe and convenient sightseeing. Many hotels in the old town can’t be reached by taxi which is also the case for our hotel although we are luckier than many others as we are only 100 meters from the pedestrian border. The taxis can reach up to a specific point and afterwards our guests give us a call if they need the assistance of our bellboy. Until the next time we wish you all the best! With Warmest Regards, The Team at Ottoman Hotel Imperial
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to sites of attraction

Posted Sep 7, 2017
Good breakfast, nice staff, clean rooms and the location is great!
Comment from Hotel Management
Sep 8, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review of your recent experience at The Ottoman Hotel Imperial. It is wonderful to see that you loved our central location. We are very fortunate to be situated just next to the Hagia Sophia Museum. We appreciate your comments about the good breakfast, clean rooms and nice staff that you experienced through your stay. We sincerely hope we have the opportunity to welcome you back to Ottoman Hotel Imperial again. Warm regards, The Team at Ottoman Hotel Imperial
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

friendly staff and excellent location in old city

Posted Aug 29, 2017
Pros: location, staff and room space
Cons: arrange for a way to pick up and dropping from hotel by car
Location: blue mosque and old city
friendly staff and excellent location in old city . very close to blue mosque
Comment from Hotel Management
Aug 31, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, It is a great pleasure to learn that you enjoyed your recent stay with us and liked the location of the hotel as well as our friendly staff. We very much hope to have the pleasure of welcoming you back on a future visit. Thank you for choosing The Ottoman Hotel Imperial. Warm regards, The Team at Ottoman Hotel Imperial
4 out of 5
Recommended
for Couples
by A verified traveler from toronto, ont

Close to main historical attractions in Istanbul

Posted Aug 24, 2017
Pros: Location and size of room.
Cons: Could use USB outlets for charging devices and stronger wifi signal.
Location: Steps from Hagia Sofia, literally. And the tram is at the bottom of the road. Couldn't ask for a much better location for seeing the sights.
Great staff, excellent location. Just know that the taxis can't bring you to the door. As the street out front is a pedestrian street.
Comment from Hotel Management
Aug 26, 2017 by Team at Ottoman Hotel Imperial, Hotel Management
Dear Lynne, Thank you for choosing to stay with us and sharing your great experience! We certainly appreciate your comments about our central location and great staff. And also, please note that the old town of Istanbul(Sultanahmet center) is a pedestrian(no-vehicle)zone to provide the tourists with a safe and convenient sightseeing. Many hotels in the old town can’t be reached by taxi which is also the case for our hotel although we are luckier than many others as we are only 100 meters from the pedestrian border.The taxis can reach up to a specific point and afterwards our guests give us a call if they need the assistance of our bellboy. We hope to welcome you back to Ottoman Hotel Imperial. Warm regards, The Team at Ottoman Hotel Imperial
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Stay in Istanbul

Posted Aug 7, 2017
Location: location is the best thing about it. in near Aya Sofia, Sultanahmet, bazaars, restaurants.
We enjoyed. It is an old hotel, but the location of the hotel is in the middle of historical part. Access to hotel by taxi is difficult but it is accessed by tram. we got our room upgraded upon arrival... Staff are friendly. breakfast is simple but very tasty, we enjoyed the Turkish flavor in it.
Comment from Hotel Management
Aug 8, 2017 by The Team at Ottoman Hotel Imperial, Hotel Management
Dear Guest, Thank you for taking the time to write a review of your recent experience at The Ottoman Hotel Imperial. It is a great pleasure to learn that you enjoyed your recent stay with us, liked the location, our service, and found the staff friendly. All of the team look forward to welcoming you back. Until the next time we wish you all the best! Warmesr Regards, The Team at Ottoman Hotel Imperial
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Great location! It also has a nice breakfast buffet.
Comment from Hotel Management
Aug 7, 2017 by The Team at Ottoman Hotel Imperial, Hotel Management
Dear Guest, Thank you for taking the time to write a review of your recent experience at the Ottoman Hotel Imperial. We very much hope to have the pleasure of welcoming you back on a future visit. Thank you for choosing The Ottoman Hotel Imperial. Warm regards, The Team at Ottoman Hotel Imperial
2 out of 5
by A verified traveler

great location to the historical places

Posted Aug 1, 2017
Pros: location
Cons: isolation, it was terrible you could literally listen next door guests
Location: location was great hghia sophia was 150 steps aways
I checked in as VIP, the worst location you can imagine, next to a room houselkeeping staff were using. Non stop nice day/night long. If next door guy snores good with good night seep taxis can't access to the entrance so if you have big luggages good luck with that too
Comment from Hotel Management
Aug 4, 2017 by The Team at Ottoman Hotel Imperial, Hotel Management
Dear Guest, Thank you so much indeed for having completed this review regarding your recent stay at our establishment and we certainly appreciate your comments about our Location. We are deeply sorry to hear about your unpleasant experience regarding some issue. If you announced that you were dissatisfied with the noise due to the next door and also storage of the housekeeping, we could changed your room to different location. We always try to show our options to our guests. Also please note that the old town of Istanbul(Sultanahmet center) is a pedestrian(no-vehicle)zone to provide the tourists with a safe and convenient sightseeing. Many hotels in the old town can’t be reached by taxi which is also the case for our hotel although we are luckier than many others as we are only 100 meters from the pedestrian border.The taxis can reach up to a specific point and afterwards our guests give us a call if they need the assistance of our bellboy. We are grateful that you have posted a review of your experience as we always appreciate the opportunity of maintaining and improving our services. We sincerely hope we have the opportunity to welcome you back to Ottoman Hotel Imperial again. With Warmest Regards,
2 out of 5
by A verified traveler

Posted Jul 30, 2017
As Expedia promised a to change a bed type for 2 queens instead of twin Hotel even didn't know... housekeeping was terrible corners had a human hair by entrance corner door!
Comment from Hotel Management
Aug 2, 2017 by Team at Ottoman Hotel Imperial, Hotel Management
Dear Guest, Thank you for taking the time to write a review of your recent experience at the Ottoman Hotel Imperial. We are sorry to learn that your visit to the Ottoman Hotel Imperial failed to meet your expectations and that the bed type was not suitable for you. We have also shared your feedback when it comes to the cleanliness of your room with our Housekeeping team for their urgent review. While we wish you could have a better experience at our property, it is the feedback like this which we learn our lessons from. In this regard we would like to take the opportunity to sincerely apologize to you. Warmest Regards,