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Reviews of La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech

2.5 out of 5
La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech
7101 Cascade Valley Ct, Las Vegas, NV

Reviews

7.2

Good

Rating 10 - Excellent. 413 out of 1211 reviews" "
Rating 8 - Good. 269 out of 1211 reviews" "
Rating 6 - Okay. 221 out of 1211 reviews" "
Rating 4 - Poor. 159 out of 1211 reviews" "
Rating 2 - Terrible. 149 out of 1211 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Destiny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We enjoyed the stay. At first we thought the room was decent and clean. But once it came to showering we saw how disgusting the tub is. The sink is beautiful but it took a turn with the shower. The curtain was terrible. We also kept struggling with getting into our room every time. The light would flash and the door wouldn’t open, it would literally take at least 5 try’s to get in each time.
Stayed 3 nights in Apr 2024

6/10 Okay

jaime

Traveled with family and small children, Traveled with family
Liked: Staff & service
The property is not well maintained and the odor inside the rooms and building is not good.
Stayed 1 night in Mar 2024
Response from dsegura on Apr 22, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Hyunsik

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. I feel safe in this area.
Stayed 4 nights in Apr 2024
Response from dsegura on Apr 22, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Tonya

Traveled with family
Disliked: Amenities, property conditions & facilities
Pool was out of order and you couldn't even sit and relx in the pool area. Of the four mornings they were out of sausage three days, out of milk two days, out of juice at least one day. The rooms near the interstate are super noisy, and if you have an adjoining room, you can hear your neighbors.
Stayed 4 nights in Apr 2024
Response from dsegura on Apr 22, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Tricia Marie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful with providing advice and suggestions.
Stayed 8 nights in Apr 2024
Response from dsegura on Apr 22, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Nicholas

Disliked: Amenities
250 dollar deposit only stated after arriving. Should be required to be in listing as that makes room rates effectively 410 per night and the recent reviews show that the hotel isnt worth even base fees
Stayed 1 night in Apr 2024
Response from dsegura on Apr 18, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Stacey

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place is falling apart. Pool and spa broke. Breakfast was horrible in day one the sausage was not edible. Day two there was no sausage only scrambled eggs. The juice machine was not working. The hot water was an issue every time you showered or bathed. Staff was very nice.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 18, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Susan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty! Fixtures falling apart. The mattress was so worn out that we sank in the middle and woke up with bad backs. Needless to say, we left early.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 17, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Kurt

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The main positive aspects were the two guys at the front desk in the afternoon/evening who were very friendly and helpful. We also enjoyed the complementary breakfast. On the negative side were that the pool and hot tub weren't working, with no apparent repair date in sight. Also the hot water in the shower was very inconsistent. Lastly, it was very difficult to open the door with the key cards. One card quit working altogether and had to be replaced.
Stayed 4 nights in Apr 2024
Response from dsegura on Apr 17, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Kristopher

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance was extraordinarily poor. A/C didn't work. Maintenance called. Still didn't work. Bathroom sink clogged when we arrived. Wrong room assignment twice. Something broken or out of order everywhere you look. However, staff was incredibly nice and did there best to address a property management clearly cares nothing about.
Stayed 3 nights in Apr 2024
Response from dsegura on Apr 16, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Ed

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not have a king bed like Had reserved. I a room with 2 beds. It was dirty and when I called the front desk to ask about soda machine they told me to go to the hotel next door? A10am I tried to take a shower but the hot water didn’t work I called the desk and they said it was a busy time and the hotel is old. I checked out and went to the hotel next door.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 16, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Robin Lynette

Disliked: Cleanliness, property conditions & facilities
It was filthy. We ended up NOT staying because of that reason. We didn't have any trouble getting our money returned.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 16, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, accommodating and nice! The rooms were nice.
Stayed 1 night in Apr 2024
Response from dsegura on Apr 11, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Mike

Disliked: Property conditions & facilities
Rooms were run down. Half the lights didnt work with a poor cold shower
Stayed 1 night in Apr 2024
Response from dsegura on Apr 11, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Barbara

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You only get your room cleaned every 3 days if you request it before 8 am. What they save on not cleaning or giving you more then one towel per person every 3 day they spend on the smelliest air freshener ever! With not getting the room cleaned often they have the smallest trash cans and no place to put the trash. Many things were out of order here! No ice on the first floor, television only worked sometimes. The menu on the tv said no information for many days! The juice machine at breakfast never worked. Husband went to take a shower only to discover no water. I called the front desk and was told they turned off the water because people were complaining there was no hot water! WTH!!
Stayed 5 nights in Apr 2024
Response from dsegura on Apr 9, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Jacque

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was out of order, ice machine out of order, juice machine with breakfast out of order, cold water showers, blood on floor of elevator until we mentioned it to staff. Staff was friendly but offered no adjustments.
Stayed 3 nights in Apr 2024
Response from dsegura on Apr 9, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in really bad condition, the elevator has pealing wallpaper and a warped door. The wind makes a VERY loud high pitched humming through the A/C unit all night. The bathroom vanity was all chewed up. I could have stayed in a casino for less money and it would have been much nicer. Very disappointed. Staff was very nice!!!!
Stayed 3 nights in Apr 2024
Response from dsegura on Apr 9, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Deseria

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff was awesome and attentive.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 9, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Err

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from dsegura on Apr 9, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Err

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place very quite close to freeway and Shopping center
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 9, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Talaya

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The back door was supposed to be locked but it wasn’t, meaning anybody can access the property without having to be a guest. Suite door was broken and very hard to open. Bath tube was dented, damaged, and stained. Couch was very dirty. Appliance very old & a.c. not strong at all.
Stayed 2 nights in Apr 2024
Response from dsegura on Apr 9, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great.
Stayed 2 nights in Feb 2024
Response from dsegura on Apr 9, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Cynthia

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room itself was nice and bed was comfortable, but huge cockroach was in room in morning. So afraid left room immediately. Told woman at front desk she just said it was big. I have pics. I received a very small refund. I'm afraid of bugs.
Stayed 1 night in Mar 2024
Response from dsegura on Apr 5, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Pamela

Traveled with partner, Traveled with pets
Liked: Cleanliness
The room was clean. Comfortable bed. Weird thing but the toilet is very short, low to the ground. (Good thing I've been doing my squats) Lots of noise from the freeway.
Stayed 1 night in Apr 2024
Response from dsegura on Apr 3, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Patricia, Moreno Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, away from the chaos
Stayed 3 nights in Mar 2024
Response from dsegura on Apr 3, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
No pool, no hot tub, limited breakfast, no juices, exterior doors locks were broken, easy access to all! Rooms were clean, tv did not operate properly! Shower had no hot water.
Stayed 3 nights in Mar 2024
Response from dsegura on Apr 3, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Layne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in Shower. Tried in the morning, afternoon and evening and only luke warm at best Had to move to another hotel.
Stayed 4 nights in Mar 2024
Response from dsegura on Mar 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Brandon

Traveled with family
Disliked: Amenities, property conditions & facilities
The pool and hot tub weren't working. Our bed was hard and warped outward. We didn't have hot water in the shower, however when I notified them about the shower, they had it fixed within a couple hours.
Stayed 3 nights in Mar 2024
Response from dsegura on Mar 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Donielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked double beds however, only got a king. I was told by the front desk that Expedia always double books, and since they were sold out, there was nothing that they could do. The reservation was made for 4 guests and it was impossible for my husband and I to sleep on the pullout couch, which is clearly a single user only bed. We ended up sleeping on the floor for a $200 plus a night booking. Not to mention the key to the room was constantly malfunctioning and requires many tries to open. The saving grace was the hotel front staff. Jason was amazingly nice even though this was beyond his control. However, he could have offered a discounted rate which would have saved the day.
Stayed 2 nights in Mar 2024
Response from dsegura on Mar 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Good breakfast.
Stayed 2 nights in Mar 2024
Response from dsegura on Mar 27, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

nakia

Liked: Staff & service
Disliked: Property conditions & facilities
Response from dsegura on Mar 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Christian

Liked: Amenities
Disliked: Property conditions & facilities
Just dirty floor in hotel,dirty stairway, odd smells throughout the hotel, very old need renovation, small TV and old.
Stayed 1 night in Mar 2024
Response from dsegura on Mar 21, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Sandee

Stayed 2 nights in Mar 2024
Response from dsegura on Apr 9, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

Mayra E

Traveled with family
Disliked: Staff & service, property conditions & facilities
The tub was dirty and had pubic hairs. I asked for towels and they told me to go to the lobby to ask for them.
Stayed 2 nights in Mar 2024
Response from dsegura on Mar 21, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty every day run of the mall clean hotel. at its price point it gets a five star. I can’t think of anything negative about the property.
Stayed 2 nights in Mar 2024
Response from dsegura on Mar 21, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice! was a wonderful experience. The one we stayed in in Reno was HORRIFIC! so, this was a great experience/comeback!
Stayed 1 night in Mar 2024
Response from dsegura on Mar 21, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
overall great for business travel
Stayed 2 nights in Mar 2024
Response from dsegura on Mar 21, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from dsegura on Mar 21, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Brittiny

Disliked: Cleanliness, amenities
Smelt like smoke and no hot water. Room was filthy.
Stayed 2 nights in Feb 2024
Response from dsegura on Mar 14, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Tracy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I felt that the property could have been better maintained … there were broken handles on the bathroom door and and a huge buildup of calcium deposits and standing water in the tub…on a positive note, the staff was wonderful and extremely accommodating and the breakfast was wonderful.
Stayed 3 nights in Mar 2024
Response from dsegura on Mar 14, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Steven

Business traveler
Disliked: Property conditions & facilities
No ac just a fan to cool the room and it still dont cool
Stayed 3 nights in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from dsegura on Mar 14, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Thomas

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Security door was unlocked and broken 24/7. Room 111 is a dog friendly room but the room was beyond stinky! We asked for a new room and moved in. It was much better. But the room was in sad shape. Toilet handle was cracked and nearly falling off. Tub was missing most of the enamel covering and was dirty. Doors to bathroom were terrible with old nasty handles. Cabinet for tv and microwave was broken. Ceiling in terrible condition. Beds were the worst thing ever! Hot water only lasted 90 seconds! Door to the room was very hard to open and close. It would jam constantly! I have stayed at La Quinta in other parts of the country and they were okay. This hotel is the worst of the worst. Don’t stay here period!
Stayed 3 nights in Feb 2024
Response from dsegura on Mar 4, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Juan Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from dsegura on Mar 8, 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

Elaine

Traveled with partner
Liked: Staff & service
I had asked for a king room from Expedia but got 2 doubles. Made due. Non of the ice machines worked.
Stayed 1 night in Feb 2024
Response from dsegura on Mar 1, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Ronada

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Thank for having the rooms at the times I needed it. I think it’s about time for new carpet and paint through the hotel gives an unclean appearance. Showers did not have ample hot water. Bed linens sheets,bed covers can stand to be replace they had stains in bed covers. I stayed 4 days 3 nights without room being cleaned. Overall it was 2/3
Stayed 3 nights in Feb 2024
Response from dsegura on Mar 1, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

A.A

Disliked: Cleanliness, staff & service, property conditions & facilities
Property looked like a crime scene. The rooms were extremely dirty. Shower was covered in mold
Stayed 1 night in Feb 2024
Response from dsegura on Mar 1, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Shanae

Disliked: Property conditions & facilities
Tv wouldn’t work, bathroom was not cleaned well, and air conditioning wouldn’t get cold enough.
Stayed 2 nights in Feb 2024
Response from dsegura on Feb 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Adam J

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we got 1st night was dirty and even still had garbage in the bins and old food in the fridge. We were able to switch rooms and it was cleaner but had old food in the fridge and dust all over the tv stand. Also the key cards didn’t open the doors, like the doors were stuck. We scanned the cards and the light would turn green but the door would not open like the. This happened every time we went to our room. The pool had a dead bird in it. The ice machine on the 1st was broken so you had to go to the 2nd floor every time we wanted ice. Staff was nice but hotel needs to be cleaned
Stayed 3 nights in Feb 2024
Response from dsegura on Feb 27, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Michelle

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We traveled with our kids and expected a working pool. The pool was out of commission for our 3 night stay. No hot water for 2 days, then scalding water that we had to have adjusted for the second time. The room was relatively clean but the room needed to be painted and the lamps didn’t work- neither the lamp or the outlets on the lamps. Despite all that, the staff was really nice.
Stayed 3 nights in Feb 2024
Response from dsegura on Feb 22, 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager