Exterior

Reviews of Quality Inn Summerville - Charleston

2.5 out of 5
Quality Inn Summerville - Charleston
1015 Jockey Court, Summerville, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 274 out of 637 reviews" "
Rating 8 - Good. 216 out of 637 reviews" "
Rating 6 - Okay. 80 out of 637 reviews" "
Rating 4 - Poor. 41 out of 637 reviews" "
Rating 2 - Terrible. 26 out of 637 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oanh, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and convenient location
Stayed 6 nights in Mar 2024
Response from MANAGER on Mar 25, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was convenient to places we wanted to go. Clean. Friendly staff. Breakfast had basic needs but not as many choices as some places.
Stayed 1 night in Mar 2024
Response from MANAGER on Mar 25, 2024
. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MANAGER on Jan 25, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 21, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from HOTEL MANAGER on Jan 12, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jan 2024
Response from HOTEL MANAGER on Jan 12, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Just a short stay for the holiday. Could use some handrails in the bathroom. Alarm clocks & a tv guide. Overall it was nice.
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Dec 28, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Evelyn

Traveled with family
The staff was great
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Dec 28, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so great, will stay elsewhere next time
Check in was very unfriendly. We arrived at 1:20 and were laughed at by women at the front desk who didn’t look or check her computer to see if anything was available early. In a nasty tone, again without looking up, told us that check in was 3:00. The hotel was empty!! We were given a wheelchair room but didn’t ask for it. The bathroom tub was very worn and old. Breakfast wasn’t worth the time!!!
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Dec 26, 2023
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

sharon

Stayed 2 nights in Nov 2023
Response from Assistant Manager on Dec 11, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Shannon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice.
Stayed 2 nights in Nov 2023
Response from HOTEL MANAGER on Nov 30, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wast all good Jus one thing wast not clean on the walls need clean the dust
Stayed 3 nights in Nov 2023
Response from Manager on Nov 28, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The room was very clean and comfortable. The water pressure was extremely strong. Breakfast could have a little more option but stu decent.
Stayed 1 night in Nov 2023
Response from Assistant Manager on Nov 20, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

2/10 Terrible

Paul

Stayed 1 night in Nov 2023
Response from Assistant Manager on Nov 14, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

6/10 Okay

Ron

Liked: Cleanliness, staff & service
Water pressure was too hard and shower had multiple cracks. All else was not bad
Stayed 2 nights in Nov 2023
Response from Assistant Manager on Nov 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Leonel Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 13 nights in Oct 2023
Response from Assistant Manager on Nov 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Rufus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
two floors i was on the second floor, stairs were good for my health.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Carol

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet.
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Collette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it weas a great stay
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

2/10 Terrible

Fe

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Oct 2, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Bea

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The bed was very old, uncomfortable, and itchy. The AC unit squealed to a stop every time it cycled off.
Stayed 6 nights in Sep 2023
Response from Manager on Oct 2, 2023
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Annie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The walls were covered with dust, the comforter on the bed smelled like mildew and was not warm at all. The shower head just violently spit water to the back of the tub which splattered all over the floor. The floor was tile so it was slippery. Great location, Friendly staff. Hotel was in a great location. Just needs to work on cleaniness of the rooms and revamp the bedding.
Stayed 1 night in Sep 2023
Response from Assistant Manager on Sep 11, 2023
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant an friendly are rooms were very nice the showers in are rooms were great .
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Sep 6, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, safe surroundings and friendly staff
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 8, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from HOTEL STAFF on Aug 23, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Connie

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Joe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay, and they had cookies at check-in!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 18, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Clinton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet good location
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Shartik

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First and foremost the staff members are outstanding, welcoming and super friendly. The hotel itself definitely needs some work. From leaky ceilings to bad building odor etc. The stay wasn't bad for the most part though.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why pay higher prices for excellent service and friendliness at moderate prices. There wasn’t anything lacking. Maybe a room safe would have been a nice addition. Assistant manager was the most pleasant man suited to his job
Stayed 6 nights in Aug 2023
Response from Hotel Manager on Aug 10, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Danny

Stayed 3 nights in Aug 2023
Response from HOTEL MANAGER on Aug 29, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Joseph, Manteo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms at a reasonable rate. Staff was polite and respectful.
Stayed 2 nights in Jul 2023
Response from Assistant Manager on Aug 1, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel!
This hotel was one of the best we've ever stayed in. Top notch all the way!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

4/10 Poor

Daniel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good service but ran down rooms
The main light and phone did not work. The TV remote was busted. The hair dryer sparked, smoked, and stop working.
Stayed 1 night in Jul 2023
Response from ASSISTANT MANAGER on Jul 29, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

8/10 Good

Kelly, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the front staff at this Quality Inn. They were so friendly and helpful. Our room was clean and beds comfortable. The only 2 things were that there were no towel bars or rings for towels and no Kleenex in the room. Not really big deals but just something we could have used.
Stayed 1 night in Jul 2023
Response from ASSISTANT MANAGER on Jul 29, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

MARILYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 7, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating and the housekeeping staff was such a joy and so helpful.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 25, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

bryn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
there were bugs in the rooms
Stayed 3 nights in May 2023
Response from Assistant Manager on Jun 17, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Tarshie

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I’ve stayed here so many times in the past. However, last night the hotel was booked. They put me in a first floor room which was fine. When I got to the room neither key worked. I had to go back to the front desk to new keys. When I came into the room the air had not been turned on and the room smelled awful. However, there were no other rooms. The room never cooled off. Hot all night and the room was super loud and bright. The curtains don’t reach the top of the air conditioning unit or the wall so therefore the parking light light shined through the whole night. I think after my experience last night I will never stay there again. Did not sleep at all and definitely has gone way down hill.
Stayed 1 night in Jun 2023
Response from Assistant Manager on Jun 9, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

10/10 Excellent

Dusniel

Liked: Cleanliness, staff & service, property conditions & facilities
It's nice and clean
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 7, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Juan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very friendly .
Stayed 2 nights in May 2023
Response from Hotel Manager on May 29, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The assistant manager was so helpful. He went out of his way to make sure we was taking care of.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 29, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.