Housekeeping wasn't up to par
Posted Mar 12, 2017
The hotel was very nice. Awesome front desk, valet, room service, restaurant, lounge, and bar service! My disappointment was in housekeeping. Our teabags, sugar, stir sticks were not replaced , trash wasn't discarded, and stemware from ordered bottle of wine were not cleaned or cleared.
Comment from Hotel Management
Mar 17, 2017 by Angela, Hotel Management
Thank you for taking the time to review the Keystone Lodge & Spa. It was great to hear that overall you felt the hotel is a good place to stay with awesome team servicing you, however I am really sorry to hear about the lack of attention to detail from Housekeeping as this does not meet expectations. I will review and discuss to ensure consistent standards are being met. Again, thank you for the feedback and your recent stay with us.
GM, Keystone Lodge & Spa