Very Disappointing Accomodation for Cost/Night
Posted Jan 26, 2016
The evening of check-in for two night stay, found used famine menstrual pads in bathroom vanity drawer, used body towel hanging on the back of door in master bedroom bath, bedding on master bedroom had not been changed (one could see creases on the sheet and mattress pad as if someone had sleep on the bed then pulled the comforter over the bedding without changing the sheet or mattress pad), the jets in the jetted soak tub had pink and black residue (pretty certain it was mold) all over them, and there was black residue (again, certian it was mold) in the grout of the master bedroom bath tub area.
Time of evening too late to go back to reservation so had to clean kitchen (washed all items used with hot soapy water), bathrooms (did not use tub since not bleach available but used hot soapy water to clean vanity basin and toilet seat, then sprayed with disinfectant), and bedding (stripped and wash bedding to ensure clean bedding was on the bed, sprayed disinfectant and bed bug spray on bare mattress and pillows ) before feeling safe in using the unit.
Overall, very upset about how unclean this townhouse unit was given the cost/ night for this unit.
The very next morning, spoke with the office manager about the state of non-cleanliness of the unit and she offered to have a cleaning crew go clean the unit and a two night stay free of charge at a future date at comparable cost/night property location. We settled instead on no charge for the second night of stay.