Ratings based on 271 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sanford NC

I won't be back

Posted Feb 20, 2017
Pros: Nothing
Cons: Thugs hanging out in front. Obviously not guests of the hotel. Everything needs to be improved.
Location: Wouldn't know. Unless you like to bar hop and drink a lot. Seemed to be a lot of that going on.
I don't know what I expected but the hotel is in disrepair, the door going outside from the stairwell was broken and unlocked all night, the TV didn't work, then when I got it working, there was no HBO or anything. It didn't matter, we were in town for a family funeral. The brand new guy at the desk said the hotel wasn't paid for (online reservations through Expedia) and asked for my debit card. Needless to say, I was charged twice. Then when they tried to fix it, they charged it again. Yep, as I type this, I am out 3x the amount for one night's stay. The poor guy at the desk was nice but the night manager, who was standing right beside him, should have taken over the transaction when I had the initial problem and told him it was already paid for. They even sent him up to fix the TV. I don't think he even had been given a tour of the hotel yet. I fixed it and chatted with him. I'm probably going to have to end up paying over $300 for one night's stay in a one star hotel. Chalk it up to being in a hurry. Unless you just need a bed and don't care much about security, go ahead and stay here. Oh, and bring a hair dryer. They don't even have those in the room and I booked the "suite".
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
It was okay..For the price I expected more..However I would stay again at a lower price.
3 out of 5
Recommended
for Everyone
by A verified traveler from bronx ny

Comfortable stay

Posted Jan 27, 2017
Decent stay for the money, off major thoroughfare, but quiet because hotel sits back off road. Also close to resturants and shopping. Bed was comfortable, room was clean, but hair dryer in bathroom missing and handrail in accessible shower loose not secure. Continental breakfast did not look appealing so we had breakfast at IHop instead
Comment from Hotel Management
Jan 28, 2017 by sumterdesai@gmail.com, Hotel Management
Thank you very much for your time and feedback. Your issues and concerns have been addressed and appropriate actions taken. We look forward to welcome you back soon. Harshad Desai
3 out of 5
by A verified traveler

Needs updating

Posted Jan 13, 2017
The door to the room did not fit so it would not close all the way without slamming it on pulling on it. Breakfast wasn't great so I went and got food elsewhere.
Comment from Hotel Management
Jan 28, 2017 by sumterdesai@gmail.com, Hotel Management
Thank you very much for your time and feed back. Your issues and concerns have been addressed appropriately. We look forward to welcome you back soon. Harshad Desai
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very clean

Posted Dec 18, 2016
It was a very great experience!! You would definitely enjoy it ! It is very clean and the staff is very welcoming. They have great hospitality ! The bathrooms were clean and the sheets were as well ! I had no problems with this hotel nor the staff that work here ! They had amazing breakfast prepared in the morning for all guest it was good and hot ! I would definitely recommend this hotel to someone. In fact I'll be back there. It was an amazing stay this weekend.
Comment from Hotel Management
Jan 13, 2017 by .., Hotel Management
Thank you very much for your time and feedback. We look forward to an opportunity to welcome you back soon. Harshad Desai
3 out of 5
by A verified traveler from GA

OK for a night

Posted Nov 19, 2016
Let's just say a very loud knock at the door at 5:38AM isn't a good first impression nor is the phone call from the front desk asking who I am and why I was in that room when I had been there since Sunday evening. No indication this hotel was under renovation on Expedia wasn't nice either. Smokers right at the front door didn't help my asthema either. Choose the Comfort Inn & Suites across Broad instead. At least they serve bacon and have side doors that lock.
Comment from Hotel Management
Jan 28, 2017 by sumterdesai@gmail.com, Hotel Management
Thank you for the feed back. We look forward to welcome you back soon. Harshad Desai
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 16, 2016
Pros: Separate bedroom
Cons: parking
Location: Close
Nice hotel but pricey for location. Parking lot in rear but no rear entrance. Drink machine empty for 3 days. Staff too personal!
Comment from Hotel Management
Jan 28, 2017 by sumterdesai@gmail.com, Hotel Management
Thank you very much for your patronage. We look forward to welcome you back soon. Harshad Desai
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to shopping and restaurants.

Posted Nov 1, 2016
The hotel is currently under construction but it was no inconvenience to me.
Comment from Hotel Management
Jan 28, 2017 by sumterdesai@gmail.com, Hotel Management
Thank you very much for your patronage. We look forward to welcome you back soon. Harshad Desai
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Wi Fi sucked.