Reception

Reviews of Quality Inn Sumter

2.5 out of 5
Quality Inn Sumter
2390 Broad St, Sumter, SC

Reviews

6.8
Rating 10 - Excellent. 132 out of 518 reviews" "
Rating 8 - Good. 139 out of 518 reviews" "
Rating 6 - Okay. 104 out of 518 reviews" "
Rating 4 - Poor. 69 out of 518 reviews" "
Rating 2 - Terrible. 74 out of 518 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Meleigha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I had high hopes when booking this and was sadly disappointed. The hotel staff would not allow me to add my toddler to our room, asking that I book a seperate room for him. Obviously that was not an option and they wouldn't allow him to swim in the pool with us because he wasnt on the room (again which they wouldn't add him to). I ended up checking out after night 1 of a 5 night trip and having to find a different hotel that would allow my toddler to use all the amenities. After I had been checked out of the hotel for 2 days, my card on file was charged a "pet fee"... I called to ask why in the world I was charged a pet fee and was told "because there was an unknown occupant in the room".... referring to my toddler that I attempted to add to the room... Worst hotel experience I've ever had. I filed a formal complaint and also filed a complaint with the Better Business Bureau.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They live up to their name.
The exterior doors need some maintenance but the insides are well maintained, very clean, and modern. The amenities are all in very good working order and well kept especially the AC. Every room I've had is dry with no unpleasent odors.The staff is very curteous and quick to resolve any issue. The wi-fi/cable does tend to go out when a big storm rolls through, but it is not their infrastructure that is the problem. I have stayed at several hotels in the Sumter area for business and Quality Inn is by far the nicest and cleanest for those on a budget. I definitely recommend them and stay there often.
Stayed 5 nights in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Bad info on booking site.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to everything, staff was super friendly!!...Especially Marie!...she made my stay here so very comfortable!!. The price is also very affordable. I highly recommend!!
Stayed 5 nights in Jul 2023

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
This was and excellent stay. The staff are nice ,courteous, and attentive. Some members of the kitchen service staff may need sensitivity training regarding humans who don't speak English. There are a lot of what appear to be unfinished parking projects,pool was out of service, and remodeling. Again the stay was excellent. The.grots hand lumps. My grandmother would have love those grits but without the lumps.
Stayed 4 nights in Jun 2023

6/10 Okay

letoya

Traveled with family
Stayed 1 night in Jun 2023

8/10 Good

Katrina

Stayed 2 nights in Jun 2023

2/10 Terrible

Cardell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

JOYCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I kept calling the front desk asking them to not send maid service, which they said was fine . but every morning at 9:30 they were knocking again to clean. There should be a do not disturb sign or the ability to opt out for maid service.
Stayed 7 nights in May 2023

8/10 Good

Demita

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

8/10 Good

Lashelle

Liked: Staff & service, property conditions & facilities
First I must start off by saying the lady that check me in was AMAZING from beginning to end!!! The customer service that she provided was remarkable!!!
Stayed 1 night in May 2023

2/10 Terrible

Kelly

Stayed 1 night in May 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything I needed close by.
Stayed 2 nights in Apr 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my Stay!
Stayed 3 nights in Apr 2023

10/10 Excellent

Roberto

Stayed 1 night in Apr 2023

2/10 Terrible

Austin

Stayed 1 night in Mar 2023

6/10 Okay

joseph

Traveled with group
It took me over 2 hours to get checked in. Totally unprepared for my Motorcycle group.
Stayed 1 night in Mar 2023

10/10 Excellent

Cheryal

Stayed 1 night in Feb 2023

10/10 Excellent

COREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Money issues
The stay was okay, but I was not prepared for the extra charges that they were putting on my card for each night of State. These charges according to them will be placed back on my card in two to three business days by my bank
Stayed 1 night in Jan 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Resting
Stayed 1 night in Jan 2023

10/10 Excellent

Katrina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Stan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed to see how much light (which means air, in and out) around the bottom and sides of the outside door. The handrails in the bathroom were rusty. The linens were all very nice and fresh. The staff was all very friendly. For breakfast we actually had someone take our order and bring us our food. She was very pleasant and outgoing. She explained to us why they went to the procedure they now have for breakfast.
Stayed 1 night in Jan 2023

4/10 Poor

Amy

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Would not stay here again. Front desk was not accommodating to Expedia booking error. Room has bugs, more than half the lights were burnt, and several electrical outlets not functioning. Rooms in serious need of upgrade as well as front desk staff in serious need of customer service training. Glad our stay was for only one night but even once was too much. Overpriced and undervalued for the avaense of quality at this location. Do not recommend.
Stayed 1 night in Jan 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay overall. It was quiet and comfortable. Only issue was the wifi kept disconnecting on my devices.
Stayed 4 nights in Dec 2022

2/10 Terrible

Michael

Stayed 1 night in Dec 2022

2/10 Terrible

Dana

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and updated. AC/Heat unit very quiet. Will stay here again.
Stayed 2 nights in Nov 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can ignor the outside the rooms newly refurbished and was clean. Outside is deceptive
Stayed 1 night in Oct 2022

6/10 Okay

elando

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Sandra

Stayed 1 night in Oct 2022

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Dean

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not the cleanest or well kept location. The dark green pool water should be addressed.
Stayed 1 night in Oct 2022

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff
Staff was super nice. Room was average and clean. Parking lot and grounds leave a lot to be desired. Pretty run down. Restaurant staff was nice as well and food was good. Would stay there again but remember you get what you pay for. Don’t expect a Marriott at the price of Quality Inn.
Stayed 4 nights in Sep 2022

8/10 Good

Shari, Hollis

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great property with parking and entrance to room right in front of each other but the room had roaches, moths and huge mosquitoes.
Stayed 1 night in Sep 2022

10/10 Excellent

Suzanne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had additional features like reading lights on the bed.
Stayed 1 night in Sep 2022

8/10 Good

Nicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value for the price! Parking lot needs a lot of work, so from the outside it doesn't look very appealing, but they have obviously recently remodeled and the rooms were perfect. Clean, comfortable, convenient, with nice new hard floors....no nasty carpets to make you cringe. Plenty of seating, desk space, table tops, outlets, drawers, etc. Staff could not have been nicer, friendly and helpful, from the front desk to housekeeping! The complimentary "continental" breakfast, was actually a full breakfast buffet at a restaurant which adjoins the hotel. A huge selection of all kinds of delicious hot breakfast foods, and a waitress bringing you juice and coffee! This is not a fancy place, but if you just want a clean, comfortable place to lay your head and a yummy breakfast, I heartily recommend this hotel! (They also had a small "business center" with a computer and printer for the use of guests.)
Stayed 2 nights in Sep 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service in both the restaurant and bar The room was clean, comfortable, and inexpensive. The pool area looked very nice, but we didn’t use it. Great value
Stayed 1 night in Jul 2022

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Clean rooms, bathroom, and beds. Facility is dated and some areas in disrepair.
Stayed 1 night in Jul 2022

2/10 Terrible

Niurka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Leeandria

Traveled with family
Disliked: Property conditions & facilities
This property was ok. The bathrooms are so tiny and when we arrived the toilet was dirty. The bathroom walls needed to be scrubbed down. The cost was fair.
Stayed 1 night in Jul 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

2/10 Terrible

Phillip, Fort Lauderdale

Business traveler
Disliked: Cleanliness, property conditions & facilities
I arrived at the hotel to a dirty room, dirty sheets with bugs on them and a dirty bathroom. The area and property felt unsafe. Chose not to stay after the receptionist couldn't provide another room.
Stayed 3 nights in Jun 2022

8/10 Good

Hugh, Cartersville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced within my budget.
Stayed 2 nights in May 2022

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Clifton

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First of all, Quality Inn lied about being pet friendly and had to pay a deposit!! Plus there was an extra $23 for room security! I'm sorry to be angry about this ,but I will NEVER TRUST YOUR SITE AGAIN!!
Stayed 1 night in Apr 2022

8/10 Good

darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quality room plenty towels
Stayed 2 nights in Apr 2022

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great time the staff was excellent
Stayed 2 nights in Apr 2022
Response from Danielle on Apr 26, 2022
Thank you for your stay with us! We always appreciate positive feedback from our guests. We hope to see you again soon.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Oh my goodness, where to I begin. The photo on the internet is not a depiction on this actual MOTEL. Yes it is a MOTEL!! Falling apart, dirty, and run down….. Very Very Sketch occupants!!! I do not feel safe at all.
Stayed 1 night in Apr 2022
Response from Danielle on Apr 26, 2022
On behalf of the team and staff here at Quality Inn, we regret that your stay was less than satisfactory and offer our sincerest apologies. Our goal is to provide the best service and accommodations for each of our guests. Your feedback will be shared with the team and we hope that you will consider us again for your future stays.