Ratings based on 222 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
The hotel was great and enjoyed our stay except our aircon leaked extreme amounts of water. We reported this twice but it still wasnt fixed in two nights we stayed. I think it would be great if you could order room service. The reception and booking in was easy and pleasant. The breakfast is great.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Africa... Sun city

Lovely lake view

Posted Oct 14, 2017
Harriet at the reception went out of her way to satisfy us. Can't thank you enough for your excellent service. All in all we enjoyed our stay. Book carefully to avoid disappointment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
It was fun Breakfast was abit of a let down Found a hair in my food both mornings But otherwise was very good
Comment from Hotel Management
Oct 12, 2017 by MD, Hotel Management
Dear Guest Thanks for your feedback and we will address the issue with the Chef and we are glad you had fun. Thanks Sun Cabanas
2 out of 5
by A verified traveler

CAUTION - Mobile phone went missing from room

Posted Sep 18, 2017
Unfortunately our visit was spoilt by my mobile phone going missing from my bedroom. I realised within 10 minutes of leaving the room that I had left the phone on the bed, but thought that I would collect it later in the day. Unfortunately on our return to the room it had vanished. We reported the loss to security who informed us that theft was not common - only occurring in "3 out of 100 visits". In my book this seems unacceptably high! We were informed that an investigation would be carried out into our loss, although received no feedback from this. Of note, our cleaner told us on the first day of our visit that she needed a new phone as hers had gone missing the previous month. Otherwise our stay was comfortable. The hotel is family friendly and well resourced. The rooms were relatively basic but comfortable. Breakfast was more than adequate. Hotel grounds were extensive, extending to a dry pretty lake, with go karting, crazy golf, a small train for children, a large outdoor play area and kids club within.
Comment from Hotel Management
Sep 23, 2017 by Martin, Hotel Management
Dear Guest We are glad you have enjoyed your stay with us and thanks for your feedback, We will escalate the cellphone issue with our Security Manager and he will give feedback as soon as possible Regards Sun Cabanas
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice Hotel

Posted Aug 27, 2017
Very nice hotel and location. One thing we didn't like was their sofa bed. It was very soft and uncomfortable for kids to sleep on. They just need tk upgrade their sofa beds
Comment from Hotel Management
Oct 12, 2017 by MD, Hotel Management
Dear Guest Thanks for your for your feedback, we are busy looking at other type of couches in our rooms Thanks Sun Cabanas
5 out of 5
by Bareile

Birthday Weekend

Posted Aug 18, 2017 on Hotels
AMAZINF
Comment from Hotel Management
Sep 23, 2017
Dear Guest Thanks for your feedback and we are glad you had fun Regards Sun Cabanas
5 out of 5
Recommended
for Everyone
by A verified traveler from johannesburg

Posted Jul 21, 2017
Awesome as always Staff go out of their way to assisr👍👍🙏
2 out of 5
by Chetan Jain

Very bad experience

Posted Jul 6, 2017 on Hotels
They gave us the room which was very far from the main area of the hotel, breakfast was horrible. Its not at all worth paying so much for the hotel. Never stay in this hotel
4 out of 5
by Pinkie

Posted Jun 21, 2017 on Hotels
I had a bad experience with check-in, but the stay was nice. Nice area, close to Pilanesburg
5 out of 5
by Diana

Posted Jun 21, 2017 on Hotels
Enjoyed our stay. Valley of the waves was closed for maintenance which we were not told about. General maintenance not being done as it was in the past