Ratings based on 168 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Okay hotel

Posted Apr 19, 2017
Pros: Setting
Cons: Staff attitude and work ethic.
Location: Have dinner at the Palace....unreal place to see.
Staff really laid back and don't have any real interest in assisting guests like in North America. Setting was great, the hotels interesting. Would I bother returning to Sun City....no!
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Feb 7, 2017
Room was clean bathroom and loo a bit dated and felt grubby housekeeping did not clean these 2 areas daily Poolside bar closed at night which forces u into the casino or restaurant unless u want a takeaway type meal but even these places close by 10 vacation club would of been better. service levels have dropped staff like to stand around and chat and shout and have no sense or urgency in providing customer service
4 out of 5
by Diana

Location great

Posted Jan 23, 2017 on Hotels
Cord for hairdryer so short you have to stand on your knees and put the dryer down to look in the mirror to see if you still on track. Safe battery low which is odd that they won't check beforehand.
4 out of 5
by Linda

A very good family visit

Posted Jan 22, 2017 on Hotels
A very good visit and enjoyed by whole family.....last visit was about 17 years ago. All staff very helpful whenever approached about anything.
5 out of 5
by mohammed salim

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
4 out of 5
by Sheldon

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
3 out of 5
by N N

Nice but not rushing back.

Posted Jan 11, 2017 on Hotels
Although it's the cheapest resort in the Sun City stable, the feeling is that standards are dropping - across the whole resort! It's great for families but if you could spring a little more cash for the main hotel, it would be worth your while. Try not go over New Year when the masses descend!
3 out of 5
by Theodorus

I won't be back

Posted Jan 11, 2017 on Hotels
Room 2335, Bathroom door was very noisy, needed oil on hinges. Sliding door did not slide and was very difficult to close. Both were reported to the house keeping staff, but no reaction. Booking in took a very long time, nearly 1,5 hours later we were given the key to our room. Breakfast was very low quality, had a mushroom and bacon omelette first morning, While it was baking on the hot plate 2 ladies in charge were arguing who should stay and who should go off, in the meantime my omelette burned, so I could not eat it. Also noticed flies on the cheese and cold meats!
2 out of 5
by Shona

over priced for such a basic amenity

Posted Jan 10, 2017 on Hotels
Really poor value for money paid. Average rooms and service for the money paid- much better value and service to be found elsewhere Rooms are basic and dated- in fact the room felt like a shoebox, poorly ventilated and no wifi information, water placed in room...all standard feature for a hotel of that price