A hotel that matches it's star rating
Posted Dec 30, 2015
We were welcomed at the Cascades by friendly staff. They were efficient in handling our bags, parking our car and checking us in at the front desk. The gentleman that handled our checkin was friendly and helpful.
The rooms were clean and well serviced. Our only comment would be that hallways to the rooms and the rooms could do with some general maintenance - this however did not impact our stay.
The staff across Sun City were friendly and helpful - they made our stay really enjoyable!!
We had lunch at the poolside restaurant at the Cascades and we were served by the lovely Paul. Paul was exceptionally professional, efficient and friendly - he epitomises five star service. If you visit the Cascades, please pay Paul a visit, you won't be disappointed!
Thank you to all the staff at the Cascades for making our holiday so memorable! We'll be back!