Ratings based on 98 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Nice hotel but expected morePosted Sep 9, 2017
Hotel location is excellent and convenient but a few pointers based on our experience, given it is a 5 star hotel. 1. Hotel rooms are dated and could do with updating. That said the room is comfortable, is quiet and has a nice view. 2. Our room's drain was blocked and despite having them attend to it (staff were quick to respond), the issue remained. Not nice to have dirty smelly water bubble up through bath and basin with unpleasant smells. 3. Breakfast is good, but we found that the cutlery is not properly washed and found glasses with lipstick marks to be the norm. We also saw food stains on walls and areas which required maintenance, for example broken marble on steps. 4. The hotel pool, it was out of action when we arrived with their works apparently overshooting due to a leak needing to be fixed. As we went in late winter we specifically selected this hotel since the pool (when open) is glorious. It is also 1 of 2 pools on the entire site which are heated. Wish Expedia told us of this prior to booking as this was one of the main reasons for selecting this hotel, given we wanted our little ones to swim. It's not all bad, believe me, but we paid a premium for this 5 star hotel and these are fundamental issues you would not expect to encounter with this rating.
for Everyoneby A verified traveler from uk
Good hotel But shame pool out of actionPosted Jul 21, 2017
Pros: Clean and the transport links
Cons: Communication about maintenance work on the pool
Location: In the centre if sun city with lots of things to do/see/visit Location is excellent
I was pleasantly surprised about the quality of this hotel and the size of the deluxe rooms. Nice breakfast menu and attentive staff a time breakfast . This time of year is relatively low season so there was a good staff to customer ratio. Some parts of the hotel and rooms were in need of a little refurb, but very clean. Free transfer/ transport buses around the resort are a nice touch and very helpful. However the whole reason for choosing this hotel was the heated pool of the 'cascading' waterfall fame. Pool was closed for annual maintenance before we arrived, but was due to open by the time we got there. No email from hotel and no mention made in website that pool maintenance was ongoing and delayed and therefore no pool. :(
for Everyoneby A verified traveler from Perth, Western Australia
Paradise!!Posted May 31, 2017
We spent 2 amazing nights at Casades, Sun City. I couldn't fault the staff or service we received. There was also so many activities included in our accommodation. Highly recommend staying at Cascades.
Very bad reception staff & breakfast !Posted May 25, 2017 on Hotels
Very bad reception staff & breakfast !
Posted May 12, 2017 on Hotels
We absolutely loved our stay. The kids were so happy to be so close to the entertainment centre. The staff was very professional. The only area to be improved on is the allocating of seats during breakfast. The process is extremely slow and travelling with small kids who are impatient doesn't make the experience better.
Posted May 2, 2017 on Hotels
for Everyoneby A verified traveler
Best stay everPosted Apr 19, 2017
Pros: Service an breakfast excellent
Cons: All perfect
Location: Its in a complex suncity everything is nearby
Awesome , very clean hotel breakfast wonderfull staff service excellent
by A verified traveler
Posted Mar 22, 2017 on Hotels
We had a very nice weekend. Food was great! We will definitely come back!
Very pleasant stayPosted Mar 22, 2017 on Hotels
Great room with a lovely view, light and airy big room. Pleasant stay, really enjoyed it, friendly staff, excellent buffet breakfast and room service food!
Great hotelPosted Mar 13, 2017 on Hotels
always a great destination