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Get an overview of this hotelFamily-friendly hotel with 3 restaurants and full-service spa

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Location

This family-friendly Sun City hotel is within 1 mi (2 km) of Lost City, The Valley of Waves, and The Gary Player Golf Course. Waterworld is 0.8 mi (1.3 km) away.

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and a golf course. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle, and a free casino shuttle. Additionally, a casino, free water park access, and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Other amenities available to guests include minibars, separate bathtubs and showers, and coffee makers.

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4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
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3 out of 5
by
Posted Feb 11, 2017
Very unfriendly staff. roos ok, breakfast very good
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Aged and decrepit with poor service

2 out of 5
by from Sydney, Aus
Posted Jan 19, 2017
This hotel is like an aged sport pro who was once great but is now old, fat and complacent. In terms of condition, this hotel is in desperate need of renovation. Our room shower was in terrible condition. The faucets were all worn down. There were bulbs not working in the room and some flickering in the halls for the whole of our stay. Some staff were helpful, others clearly couldn't give a hoot. I had three strict vegetarians in our party and none of the restaurants would serve us on our first night, so we had to eat a terrible take away in a food court. The next night we were able to eat in the onsite French bistro where we ate a VERY expensive fruit platter and some roast veg with some rice. The staff in the restaurant were great and the chef very helpful, but still a complete ripoff. The Valley of the waves advertises a wave every 90 seconds. They neglect to mention that it is only a few waves every half and hour. Not to mention they shut early for a private function while we were there. Strongly suggest people stop giving this bunch money. It's all marketing and no substance. Cannot recommend - there are so many better places to go in South Africa. Please don't support this hotel.
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Lovely hotel. Lots of fun for the kids!

4 out of 5
by from Canada
Posted Dec 29, 2016
Pros: The buffet breakfast was great, and included a lot of selection (omelettes, crepes,fresh fruit, etc.).
Cons: Our bathtub drain broke on the first night and in spite of several phone calls, did not get fixed for the duration of our stay :(
Location: Plenty of nearby activities. There seemed to be something for everyone including spa, golf, water park, crocodile farm, zipline, etc.
We stayed at the Palace for 4 nights after an amazing Safari experience in Madikwe Game Reserve (2 hour drive away). The hotel grounds were stunning, as was the hotel itself. The hotel provides access to the Valley of the Waves which is a short walk from the hotel. The whole family loved the water park which we ended up visiting every day for a few hours of wave pool. slides and lazy river. The shuttle service took us wherever we needed to go to reach the various activities around Sun City (zipline, segway tour, etc.). There is no gym at the hotel which I thought was strange for such a huge hotel. You have to take a shuttle to the spa at the golf course. On the plus side, I did get to book a massage after my workout. Overall a great experience!
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You need at least 1 week in this hotel

5 out of 5
by
Posted Dec 28, 2016
Every thing it was amazing, the concierge ms/jenny she is the best thing in the hotel ,she is helpful and what you want can support, thanks
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Best of all the Sun-City hotels

4 out of 5
by from Canada
Posted Dec 26, 2016
Overall the hotel is world high-end class. I have stayed many times at the Fairmont (San Fran, Toronto, Montreal), JD Marriott (Austin) and many other high-end hotels and this ranks right up there with them if not better. Definitely much better character in its structure than any hotel I've seen. The only issue I had was the shower which was draining too slow and that to me is nasty. I left a note for the staff to fix it and they didn't. But that was probably just my room and could easily happen at any other classy hotel. You have people to greet you right from outside to the inside. Breakfast buffet is awesome with lots of choices, catering to many cultures. No need to drive as there is a shuttle every few mins. Search multiple sites patiently for good deals as the price tag will make you sneeze.
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Expensive but well worth it!!!

5 out of 5
by from melbourne, australia
Posted Dec 8, 2016
If you have the opportunity then i highly recommend staying at The Palace. Yes it's expensive but it's worth it. I could not fault the staff and always very welcoming and happy to help. The food at the grill room was beautiful and sitting outside on the balacony was ver romantic. The buffet breakfast was great catering for all cultures/cusines. The pool area was great and even though the hotel was full when we were there you never struggled to find seats by the pool. I even got a foot massage by the pool!! Overall I could not fault our experiance at The Palace.
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Over rated hotel, old and gaudynot value for money

3 out of 5
by
Posted Nov 6, 2016
Pros: Nothing much
Cons: More soothing appearance, prompt service
Location: ok
Nobody seemed to be in charge. Everybody heard the customer but no action was taken. Despite the exorbitant charges, we were disappointed with simple things like AC not cooling effectively.
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Extravaganza

4 out of 5
by from London, UK
Posted Oct 9, 2016
Extravagant hotel, excellent facilities, fantastic breakfast, but was very busy so lacked the personal service.
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5 out of 5
by
Posted Sep 3, 2016
Nice hotel nice view awesome services and lovely servents
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5 out of 5
by from N
Posted Aug 25, 2016
Amazing place to stay, fantastic service. The rooms were spacious and the staff super attentive. Definitely worth the trip, excellent for families with kids and romantic gateways
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The Palace of the Lost City at Sun City Resort

Renovations & Closures

The property will be renovating from 06 June 2017 to 29 June 2017 (completion date subject to change). The following areas are affected:
  • Water park
Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
  • Recreational facilities
The following facilities will be closed from 24 July 2017 to 20 August 2017 (dates subject to change):
  • Swimming pool
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 06 June to 24 June:
  • Water park
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City at Sun City Resort features a golf course and a complimentary water park. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 3 coffee shops/cafés. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. 10 meeting rooms are available. This luxury hotel also offers a casino, an outdoor pool, and a children's pool. Parking is available onsite for a surcharge.

The Palace of the Lost City at Sun City Resort has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Arcade/game room 
  • Business center 
  • Safe-deposit box at front desk 
  • Total number of rooms - 335 
  • Hair salon 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of floors - 8 
  • Shopping on site 
  • Bar/lounge 
  • Casino 
  • Number of coffee shops/cafes - 3 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Free casino shuttle 
  • Gift shops or newsstand 
  • Health club 
  • Designated smoking areas (fines apply) 
  • Free water park access 
  • Designated smoking areas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Free WiFi 
  • Lazy river 
  • Waterslide 
  • Water park 
  • Children's club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 3 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Self parking (surcharge) 
  • Pool sun loungers 
  • Free area shuttle 
  • Number of restaurants - 3 
  • Number of meeting rooms - 10 
  • Golf course on site 
  • Conference center 
  • Outdoor tennis courts - 2 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Water park access (complimentary)  
  • Outdoor pool  
  • Children's pool  
  • Lazy river  
  • Waterslide  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Miniature golf on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free newspaper 
  • Air conditioning 
  • Ceiling fan 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Desk 
  • In-room safe 
  • Television 
  • Cable TV service 
  • Free WiFi 
  • Room service (24 hours) 
  • Connecting/adjoining rooms available 

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11 AM.

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Breakfast

Start your day with a free buffet breakfast, available daily from 6:30 AM to 11 AM. Room service is available around the clock.

Nearby Things to Do

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course, outdoor tennis courts, and a health club. An outdoor pool and a children's pool are on site. Other recreational amenities include a water park, a lazy river, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Personal motorized watercraft on site 
  • Game viewing on site 
  • Ecotours on site 
  • Miniature golf on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Motor boating on site 
  • Mountain biking on site 
  • Parasailing on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Game drive on site 
  • Safari on site 
  • Ziplining on site 
  • Boat tours on site 

Spa Services

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage 
  • Reflexology 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • Palace Lost City Sun City Resort
  • Palace Lost Resort
  • The Palace of the Lost City

We should mention

Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.