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Get an overview of this hotelFamily-friendly hotel with 5 restaurants and full-service spa

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Location

This family-friendly Sun City hotel is within 1 mi (2 km) of Lost City, The Valley of Waves, and The Gary Player Golf Course. Waterworld is 0.8 mi (1.3 km) away.

Hotel Features

Along with 5 restaurants, this hotel has a full-service spa and a golf course. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle, and a free casino shuttle. Additionally, a casino, free water park access, and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Other amenities available to guests include minibars, separate bathtubs and showers, and coffee makers.

The Palace of the Lost City at Sun City Resort

Renovations & Closures

The property will be renovating from 29 May 2017 to 29 June 2017 (completion date subject to change). The following areas are affected:
  • Water park
Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
  • Recreational facilities
The following facilities will be closed from 24 July 2017 to 20 August 2017 (dates subject to change):
  • Swimming pool
  • One of the swimming pools
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City at Sun City Resort features a golf course and a complimentary water park. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 3 coffee shops/cafés. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. 10 meeting rooms are available. This luxury hotel also offers a casino, an outdoor pool, and a health club. Parking is available onsite for a surcharge.

The Palace of the Lost City at Sun City Resort has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Business center 
  • Total number of rooms - 335 
  • Safe-deposit box at front desk 
  • Hair salon 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of floors - 8 
  • Shopping on site 
  • Bar/lounge 
  • Casino 
  • Number of coffee shops/cafes - 3 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Free casino shuttle 
  • Gift shops or newsstand 
  • Health club 
  • Designated smoking areas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Free WiFi 
  • Designated smoking areas (fines apply) 
  • Free water park access 
  • Children's club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 3 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Self parking (surcharge) 
  • Conference center 
  • Outdoor tennis courts - 2 
  • Free area shuttle 
  • Number of restaurants - 5 
  • Number of meeting rooms - 10 
  • Golf course on site 
  • Pool sun loungers 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities 
  • Outdoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Water park access (complimentary)  
  • Outdoor pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free newspaper 
  • Air conditioning 
  • Ceiling fan 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Television 
  • Desk 
  • Cable TV service 
  • Free WiFi 
  • Room service (24 hours) 

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11 AM.

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course, outdoor tennis courts, and a health club. In addition to an outdoor pool, other recreational amenities include a complimentary water park and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Personal motorized watercraft on site 
  • Ecotours on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Motor boating on site 
  • Mountain biking on site 
  • Parasailing on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Game viewing on site 
  • Game drive on site 
  • Safari on site 
  • Ziplining on site 
  • Boat tours on site 

Spa Services

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage 
  • Reflexology 
  • Body wraps 
  • Aromatherapy treatments 
  • Massages 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City

We should mention

Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.


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