Ratings based on 390 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 18, 2017
Comfortable setting. Very nice swimming area with a hot spring area.
Comment from Hotel Management
Jul 20, 2017 by winifred, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
by A verified traveler

Posted Apr 22, 2017 on Hotels
The hotel was very comfortable with amazing views. Affordable price, friendly staff. Our room exceeded my expectations, very clean with brilliant views. dinner & morning buffet were awesome. 5 outta 5.
Comment from Hotel Management
Apr 24, 2017 by Winifred, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Gorgeous setting, but can get crowded with kids

Posted Apr 6, 2017
Pros: Beautiful building, fantastic views
Cons: Create adult-only dining options and a separate exercise room
Location: Wen Wu temple very worth visiting; ferry ride is a nice excursion although not much to see.
Fleur de Chine is a beautiful, contemporary resort with an ideal setting on the north side of the lake - not far from the Wen Wu temple and the ferry port, with picture perfect views and easy access to walking trails. The rooms are spacious and comfortable, and include deep soaking tubs. There are a ton of staff and you barely have to press an elevator button while you are there. However, the resort does seem very focused on families, which does somewhat spoil the tranquil setting. The downstairs lounge and exercise area includes a large play area that was packed with kids, creating a lot of noise for folks on the treadmills (not to mention interruptions by ping pong balls bouncing in). The large number of young kids also created a lot of commotion at the dinner buffet, which otherwise was very sumptuous. If you actually have kids, you'll love Fleur de Chine. (Restaurants will set places for kids with child-friendly utensils and special meals, and there are games to help distract kids waiting in line for the buffet.) If not, it's still a beautiful place but you may want to adjust your plans: Breakfasting early helps you avoid a lot of the crowds, and the Chinese banquet is more peaceful than the buffet. I'd also avoid the exercise area in favor of hikes on the immaculate local trails.
Comment from Hotel Management
Apr 9, 2017 by Winifred , Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. Thank you for taking the time to share with us your detailed review. We would like to express our utmost gratitude for the praise and encouragement you have given for our services. With your recognition and affirmation, staffs of Fleur de Chine hotel are going to continuously training to provide our guests the highest quality service. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
by A verified traveler

Worthwhile, will go back!

Posted Mar 15, 2017 on Hotels
Wonderful!
Comment from Hotel Management
Mar 17, 2017 by Winifred, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
4 out of 5
by Susan

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your kind review! We hope to see you with us again in the future. Sincerely, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a view of the lake.

Posted Jan 2, 2017
Pros: The view, the hot spring, the cleanliness, and the service.
Cons: Jammed packed during dinner time, maybe hotel could do something about this.
Hotel shuttle from the HSR station is a plus. The service from the moment on board the bus was top notch. Check-in on the bus and room attendant showed you the room and introduced the hotel facilities. Room has either the view of the lake or the mountain although the bathroom is showing a bit of the age. The dining service and the food was exceptional. The hot spring is a plus, although not too many people were using it during our stay and so it's quiet. Overall, we had a nice stay. Service is always excellent every where we go.
Comment from Hotel Management
Jan 5, 2017 by Winifred, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
Nice facilities but small rooms, good for families traveling with small children
Comment from Hotel Management
Jan 5, 2017 by Winifred, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

great hotel with amazing views

Posted Dec 25, 2016
the hotel is beautiful with great staff. Cannot beat the location.
Comment from Hotel Management
Dec 27, 2016 by Winifred, Hotel Management
Dear Ellie, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel with good foods

Posted Dec 23, 2016
Pros: Staffs are very polite, room is clean, and foods are excellent.
Cons: Lack of transportation from hotel to sceneries for visitors who don't drive. The evening performance programs could be more exciting and creative.
Overall, we had a pleasant experience with this hotel, except few areas that can be improved to make it even better.
Comment from Hotel Management
Dec 27, 2016 by Winifred, Hotel Management
Dear Christine, Thank you for taking the time to share with us your detailed review. We would like to express our utmost gratitude for the praise and encouragement you have given for our services. With your recognition and affirmation, staffs of Fleur de Chine hotel are going to continuously training to provide our guests the highest quality service. We’re also looking forward to your revisiting, hoping we will create another excellent vacation experience for you. Yours sincerely, Winifred General Manager of Fleur de Chine Hotel
5 out of 5
by Siow from Singapore

Our Family Retreat at Fleur De Chine Hotel

Posted Aug 16, 2016 on Hotels
The customer service was very good, we have a lady introducing the room and services to us. The room is very well kept and luxurious. Will definitely come back again!
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our team. We look forward to your next visit and do our best to ensure you have another wonderful stay with us. Best wishes, Winifred General Manager of Fleur de Chine Hotel