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Reviews of Hearthstone Lodge by Bear Country

3 out of 5
Hearthstone Lodge by Bear Country
3170 Creekside Way, Sun Peaks, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 87 out of 252 reviews" "
Rating 8 - Good. 115 out of 252 reviews" "
Rating 6 - Okay. 38 out of 252 reviews" "
Rating 4 - Poor. 8 out of 252 reviews" "
Rating 2 - Terrible. 4 out of 252 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jerome, Kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Francine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Lori

Traveled with family
Liked: Cleanliness
This property is well situated in Sunpeaks Village, in the midst of all the shops and close to the primary ski lifts, golf course and other amenities. Front desk staff were friendly but the back office person (?manager) was quite dismissive and not very willing to respond to questions or address concerns. The suite was spacious, clean and comfortable. There is seating for 4-5, plus the dinette. There is no air conditioning, so the unit was very hot, in spite of a recent dip in temperature. Parking is underground, and well lighted, and BC fragrant. This location needs to repair its ice machines. We did not use the hot tub. Pets are not permitted at this facility. It was good value, but there are other locations in the village that step up their hospitality a bit better.
Stayed 2 nights in Aug 2022
Response from The Bear Country Team on Sep 7, 2022
Hi Lori, Thank you for your review, we are very pleased that you enjoyed your stay and hopefully you will come stay with us again! I will pass on the feedback to the team. Your particular unit was not pet friendly as per the owners request, however we do have pet friendly units available if you decide to bring your furry family member - just let us know when booking and we will find a pet friendly unit for you.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything, mountain bike storage.
Stayed 2 nights in Aug 2022
Response from The Bear Country Team on Aug 31, 2022
Thank you Susan for your review. We are pleased you enjoyed your stay and hopefully you will be back again some time soon!

6/10 Okay

William

Stayed 1 night in Aug 2022

6/10 Okay

Jo-ana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was very hot and the bed was unusably hard. We rented a king bed and had to sleep on the pull out as the mattress was like a rock
Stayed 2 nights in Jul 2022
Response from The Bear Country Team on Aug 2, 2022
Sorry to hear that the mattress was uncomfortable for you. Hopefully you are able to stay with us again maybe in one of our other units/

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing
Stayed 2 nights in Jul 2022
Response from The Bear Country Team on Jul 15, 2022
Thank you Tom for your kind review! We are glad you enjoyed your stay and would love for you to come back to Sun Peaks to stay with us again!

10/10 Excellent

Minh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
There is no staff during office hour or maybe it is off season
Stayed 1 night in Jul 2022
Response from The Bear Country Team on Jul 7, 2022
thank you for your review. We do not have a front desk during summer season however we are always on the phones if you need anything. We hope you enjoyed your stay with us and see you again

10/10 Excellent

Samuele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Bear Country Team on Jul 5, 2022
Thank you for your star rating! We hope you enjoyed your stay with us!

8/10 Good

Josee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le stationnement était payant.
Stayed 2 nights in May 2022

6/10 Okay

Wincell

Traveled with family
Liked: Cleanliness
There was no one at the front desk when we got there. It was an inconvenience for us to phone them then they didn’t answer, and tried it again and again. For the third time, they finally answer and told them we need to check in. We requested more coffee but that never came. We stayed 2 nights. Room is clean otherwise, plus spacious and there’s kitchenette so that’s a plus.
Stayed 2 nights in May 2022
Response from The Bear Country Team on Jul 15, 2022
Hi there, we are limited hours at the front desk at this particular hotel in the summer months, however as soon as we know we have a check-in waiting and have finished dealing with the current guest we attend the front desk for you. Sorry that there was a wait on this occasion. Coffee is given complimentary for the first nights stay. You are welcome to also download our App which allows you to submit any requests for the hotels and we will pass it on to the appropriate member of staff. We are pleased you enjoyed your room and we hope to have you stay with us again sometime in Sun Peaks!

6/10 Okay

Man

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location of this hotel has a huge advantage for skiers. Hotel is old but clean. Only one elevator in peak hours made waiting time long especially you have luggages for check out. I used stairs most of the time during my stay and they are bright and clean.
Stayed 2 nights in Mar 2022

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, Queen loft rooms have lots a space for 2 people.
Stayed 2 nights in Mar 2022
Response from The Bear Country Team on Mar 25, 2022
Thank you for your review at Hearthstone Lodge. WE are pleased to hear you enjoyed your stay and we would love to have you back to stay with us again!

8/10 Good

Hilda, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from The Bear Country Team on Mar 25, 2022
We hope you enjoyed your stay and thank you for booking with Bear Coutry!

8/10 Good

Karla

Stayed 3 nights in Feb 2022

2/10 Terrible

jay

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the village, close to everything. Very easy to ski in, and out.
Stayed 3 nights in Feb 2022
Response from The Bear Country Team. on Mar 25, 2022
We are so pleased you enjoyed your stay at Hearthstone Lodge. Please do come back to Sun Peaks as we would love to have you back!

10/10 Excellent

Laurel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and welcoming staff. Hotel is in the perfect spot and a great space for families!
Stayed 2 nights in Feb 2022
Response from The Bear Country Team on Mar 25, 2022
Thank you for your review Laurel, and i'm so glad you enjoyed your stay! We would love to have you back to stay with us at Sun Peaks again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay - would come again
Strategic location, easy to ski on and off the hill. The suite we had was well-appointed and we found the bed to be very comfortable. We were facing the street and it was quiet.
Stayed 3 nights in Jan 2022
Response from The Bear Country Team. on Feb 8, 2022
Thank you for your review! We would love to personally thank you for your kind words but your name is anonymous, so we hope to have you stay with us again soon!

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from The Bear Country Team. on Feb 8, 2022
We hope you enjoyed your stay with and and hope to see you again soon

8/10 Good

Bridget

Stayed 2 nights in Jan 2022

8/10 Good

Sarah

Stayed 3 nights in Jan 2022

10/10 Excellent

David, Kamloops

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. nice and close to everything in the village
Stayed 4 nights in Jan 2022
Response from The Bear Country Team. on Jan 31, 2022
Thanks for your review David. We hope to see you again son and very glad you enjoyed your stay with us

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice size and the fireplace takes the chill off. It was very cold out when I was there. My room had a handy kitchenette that had all we need except additional garbage bags. The hotels location is fantastic. Easy access to the ski hill, pubs and restaurants. If there was a negative it’s that the front desk isn’t staffed in the evening and when my key to my room stopped working it took 30 minutes to get some help.
Stayed 6 nights in Dec 2021
Response from Bear Country on Jan 7, 2022
We are glad you enjoyed your stay and hopefully we will see you back at Sun Peaks soon! During this time we were slightly short staffed at our front desk so apologies it took so long for your room key top be sorted. See you soon and Happy New Year!

6/10 Okay

Akiko

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not having the front desk open was inconvenient. If that information was provided ahead of time, we would be better prepared to go to other hotel to check in. Keys that were issued didn’t work to open our room was not welcomed, either. Thankfully, the front desk staff from Cahilty came quickly to replace the keys so we didn’t have to go back there.
Stayed 1 night in Nov 2021
Response from Bear Country on Jan 3, 2022
Hi there, we are sorry that you were not given this information beforehand, one of our staff were to get an ETA to ensure they were there for your arrival at Hearthstone, as we were at that time based at Cahilty Hotel. We are glad they were able to sort you out a new room key, and I hope that you enjoyed the remainder of your stay

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities
The property is very well located right at the village, we stayed at a very quiet time beginning of November so hardly anyone there, not even front desk people ;). We enjoyed the hot tub, walking around the area every day. The room was a bit dated, nothing fancy, it was fine for the price. We enjoyed our stay.
Stayed 3 nights in Nov 2021
Response from Bear Country on Nov 10, 2021
We are glad you enjoyed your stay Maria and that you were able to enjoy the hot tub as well as the local shops etc. We hope to see you again soon

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Oct 2021
Response from Bear Country on Oct 18, 2021
Thank you Richard for your 5 star rating! Your feedback means a lot to us and we hope to have you stay with us again soon!

2/10 Terrible

Shu-Chen

Stayed 1 night in Oct 2021
Response from Bear Country on Oct 18, 2021
Hi Shu-Chen, Thank you for taking time to rate your stay. Unfortunately the room you had booked was listed for a capacity of 4 people, I understand you wanted to book for 6 people. Next time I recommend contacting us so we can find you a unit that accommodates you

8/10 Good

Donna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Italian restaurant Capones, is on the hotel premises. Clean, basic room, excellent location in the village and the bed is firm but comfortable
Stayed 3 nights in Oct 2021
Response from Bear Country on Nov 10, 2021
Thank you for your review Donna! We are glad you enjoyed your stay and had time to try out Capones!

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Older but clean and comfortable
Didn’t realize there was no a/c, the room was hot. We were provided with an ancient fan, and the window didn’t open much. Also, the water pipes squealed when having a shower. Otherwise, everything was lovely and very clean.
Stayed 2 nights in Sep 2021

10/10 Excellent

Bryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay would come back again.
Stayed 3 nights in Sep 2021
Response from Bear Country on Nov 10, 2021
Thank you for your 5 star rating Bryan. We look forward to having you back in the near future!

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all the shops and cafes
Stayed 2 nights in Sep 2021
Response from Bear Country on Nov 10, 2021
Thank you for your review Renee, we hope to see you again soon!

8/10 Good

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Christina | Marketing Manager on Apr 12, 2021
Dear Jing, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having the kitchen area with a full size fridge, toaster and stove top. There really wasn't any need for a dishwasher, a toaster oven might be nice as well but overall, it sufficed for us.
Stayed 2 nights in Mar 2021
Response from Christina | Marketing Manager on Mar 25, 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the village stroll & beside the ski lifts
Stayed 3 nights in Mar 2021
Response from Christina | Marketing Manager on Mar 22, 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Christina | Marketing Manager on Mar 22, 2021
Dear Justin, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great village location & ski-in, ski-out
The Hearthstone is in a great ski-in, ski-out location, and very central to the village. We stayed in a village side kitchenette room (#404) which had a king size bed and a pull-out sofa. We also had a view of the main ski mountains when sitting on our bed. We found the king bed to be very comfortable! There were plenty of pillows to choose from, and there was a mix of both firm and soft pillows. Room was spacious, and you could easy fit 2 people in the bathroom at one time if needed to get ready. Due to the current COVID situation there was no room service, and you needed to empty your own garbage bins if they got full. If you needed anything in the room like coffee, towels etc, you just filled out a form and dropped it at the front desk (or you could fill out the form on a phone app) & anything you needed was dropped off to the door of the room during the day. The kitchenette was well stocked..there were plenty of dishes, cups, utensils, cookware etc. It was nice to have a dishwasher, stovetop and a decent sized fridge in the kitchenette room, although that left not much room to put your own food in the kitchen. (We always find there is a trade-off somewhere in hotel rooms no matter where you stay). The hot tub in the hotel was open - each room could book it for a 10 minute session. We experienced friendly staff whilst we were there.
Stayed 4 nights in Feb 2021
Response from Christina | Marketing Manager on Mar 1, 2021
Dear Julie, Thank you for staying with us, and for taking the time to share your wonderful feedback. We love to see 10/10 points! :) We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Team Hearthstone Lodge

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the ski in so easy skiin and ski-out. Right in the village, close to restaurants and shops.
Stayed 2 nights in Feb 2021
Response from Christina | Marketing Manager on Feb 8, 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Christina | Marketing Manager on Feb 8, 2021
Dear Loretta, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

10/10 Excellent

Jerome

Stayed 2 nights in Jan 2021
Response from Christina | Marketing Manager on Feb 8, 2021
Dear Jerome, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2020
Response from Christina Rauch - Marketing Manager on Dec 31, 2020
Thank you for rating us. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

6/10 Okay

Desiree

Disliked: Room comfort
Ok If your trying to save money.
The hotel was okay, it was cozy and a bit outdated. The bed was terribly uncomfortable and rock hard. We had a room with a king, which was 2 singles pushed together with a huge gap in the middle. The toilet in the room doesn’t stop running. There was never anyone at the front desk.
Stayed 1 night in Oct 2020
Response from Christina Rauch - Marketing Manager on Oct 27, 2020
Hi Desiree, Thank you for staying with us, and for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations. Our Front Desk at the Hearthstone Lodge is currently closed but we have Front Desk Agents working 24/7 that will answer phone calls and will come over to the Hearthstone Lodge if anything is needed. Please give Front Desk a call next time regarding any concerns and requests. Our team would have been happy to help. Have a great day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Christina Rauch - Marketing Manager on Oct 20, 2020
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

6/10 Okay

John, Vernon BC

Traveled with group
Liked: Cleanliness
Close to everything we wanted for and walking and golf.
Stayed 2 nights in Sep 2020
Response from Christina - Marketing Manager on Sep 28, 2020
Dear John, Thank you for rating us and for taking the time to share your feedback. Our guests are important to us, so if you ever have additional feedback, please don’t hesitate to reach out to us, if you haven't already done so. We look forward to welcoming you back again in the future! The Bear Country Property Management Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient location, comfortable bed Great pizza place in the hotel
Stayed 2 nights in Sep 2020
Response from Christina - Marketing Manager on Sep 18, 2020
Thank you for staying with us, and for sharing your feedback. We are happy you enjoyed your stay. The pizza from Mountain High Pizza is amazing! We look forward to welcoming you back again in the future! The Bear Country Property Management Team

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020
Response from Christina - Marketing Manager on Sep 4, 2020
Thank you very much for rating us with 5/5 stars. We look forward to welcome you back again in the future! The Bear Country Property Management Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Helpful and friendly staff. Pleasant check in and out. Thanks for your service.
Stayed 1 night in Aug 2020
Response from Christina - Marketing Manager on Aug 27, 2020
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with us and we look forward to welcome you back again in the future! The Bear Country Property Management Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
The Desk staff was courteous, efficient, & professional. She answered my ?'s regarding the rental & options. Superb job today! We’ve stayed at the Hearthstone before, and its clear that these people know what they’re doing in operating a hotel, and they do it very well. Clean efficient, well decorated and with a decent bed to sleep in. Room; The room was spacious, clean and the furniture well positioned. The bathroom was clean and large enough for a couple to prepare in the morning to start their day. Coffee maker and small fridge are always appreciated when travelling, and this room had each. The bed was large and comfortable, and an assortment of pillows allowed a guest to choose firm or soft depending on your preferences. The room faced the front and was quiet in the night. …… did a good job here with running a Hotel. Well done.
Stayed 1 night in Aug 2020
Response from Christina - Marketing Manager on Aug 24, 2020
Dear Mark, Thank you for your wonderful feedback and for taking the time to recognize the service we provide and our attention to guest satisfaction. We are happy you enjoyed your stay with us and we hope to have another opportunity to provide you with an amazing stay! The Bear Country Property Management Team

8/10 Good

Timea, Vancouver BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was extremely clean. Due to the current situation there was no room service but the hotel made sure we had plenty of towels, soap, toilet paper etc. Just one little thing. No one told us what to do with the garbage if our bin is full. But no complaints at all. We would definitely go back again. Thank you,
Stayed 5 nights in Aug 2020
Response from Christina - Marketing Manager on Aug 18, 2020
Dear Timea, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team