Ratings based on 125 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Clean and simple

Posted Apr 7, 2018
Pros: Clean room and bathroom, and great concierge service.
Cons: Indoor parking stalls are a bit small, and the hotel breakfast isn't great for what they're charging.
Location: Sun Peaks resort, of course. It's located in the heart of the village so it's easily accessible to most things there.
This hotel isn't anything luxurious, but as someone who's on a budget and is particularly picky about the cleanliness of the bathroom, this hotel is amazing. All the rooms are fairly new and very clean, which is all one needs from a hotel. The ski room that they have is very handy as well, since you can safely store your skis and/or snowboard in a secure location.
Comment from Hotel Management
Apr 10, 2018 by Front Desk, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2018
Great location. Reasonable rates. Very nice accomodation.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

ski in and ski out

Posted Feb 17, 2018
Pros: right on the hill
Cons: more overheight parking or do not allow cars to park in the few overheight spots. Front desk staff was rude and short with us upon asking any question
Location: Enjoyed the mexican restaurant for dinner, the crepe place for breakfast!! Sun Peaks snow was AMAZING!!!!!
Right on the mountain, ski in and out, easy access to the restaurants. Room was clean and tidy
Comment from Hotel Management
Feb 18, 2018 by Front Desk., Hotel Management
Thank you for your review. Hope to welcome you again one day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Feb 6, 2018
Great hotel. Well maintained with friendly staff. Much the best in Sun Peaks. The rooms are comfortable and the bathrooms have been renovated. The breakfast is good.
Comment from Hotel Management
Feb 13, 2018 by Front Desk, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane

Great location!

Posted Feb 1, 2018
We had a great stay! Our room was clean and quiet. Check in was quick and easy. All the staff we had contact with were very helpful and kind. The only thing to improve would be to open the spa area earlier.
Comment from Hotel Management
Feb 2, 2018 by Front Desk, Hotel Management
Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Very Clean and Great Location

Posted Jan 29, 2018
Pros: The cleanliness of the room was exceptional and the staff is very friendly and helpful. (Our car was even cleaned off before we left!!).
Location: So much to offer at Sun Peaks from downhill and cross country skiing to snowshoeing, tobogganing, sleigh rides, shopping and numerous restaurant.
We stayed in the comfort room with our two children and it's a great location. Very, very clean room with comfortable mattress, coffee maker and kettle and enough space for the four of us. Close to lifts and an excellent restaurant on site. The room was quite warm (even with the temperature turned down) but the windows open, so that helps. Would recommend staying here.
Comment from Hotel Management
Jan 30, 2018 by Front Desk., Hotel Management
Thank you for your review. We are glad you enjoyed your stay and look forward welcoming you again.
2 out of 5
by A verified traveler from kamloops

Rude staff, mediocre hotel

Posted Jan 28, 2018
If your expecting good customer service stay else where. I found the manager and front desk lady rude and abrasive. I will not stay at this hotel again because of them. The only thing I did like was the hotel room shower and the sauna. I highly recommend staying at any other hotel at sunpeaks.
Comment from Hotel Management
Feb 1, 2018 by Front Desk. , Hotel Management
We are glad you enjoyed our new showers and the sauna. It always takes 2 side to an argument and rules and policies are in place for a reason.
4 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 23, 2018 by Front Desk, Hotel Management
Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome beds!

Posted Jan 15, 2018
I had a great stay at this cozy little hotel right in the heart of it all at Sun Peaks.
Comment from Hotel Management
Jan 23, 2018 by Front Desk, Hotel Management
Thank you. Hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from vernon

Phone lines were down

Posted Sep 29, 2017
Unfortunately the phone lines were down the weekend we were there. If we needed something from front desk we had to go to the front desk. It was tricky with a 6 month old baby to go down each time we needed something. They forgot to bring the playpen to our room so we had to go down for that and there was no plug for the tub so we had to go down again for that. Not their fault though, the front desk staff were great.