Breakfast area

Reviews of The Pinnacle Lodge

3 out of 5
The Pinnacle Lodge
2503 Eagle Court, N, Sun Peaks, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 280 out of 372 reviews" "
Rating 8 - Good. 63 out of 372 reviews" "
Rating 6 - Okay. 16 out of 372 reviews" "
Rating 4 - Poor. 10 out of 372 reviews" "
Rating 2 - Terrible. 3 out of 372 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Grant

Traveled with partner
For a reasonable rate, it would’ve been not bad. But for over $400 per night, then an extra $40 “resort fee” added to the bill, this was a huge disappointment. I took my wife here for our anniversary hoping for a nice experience and we definitely didn’t get what we paid for. I heard complaints all weekend for the same issues. Expensive and dated. Again, for say even $150 per night, I could look past the quality of this resort, however for the cost, definitely disappointed in the overall experience.
Stayed 1 night in Mar 2024
Response from Director Inventory Management on Mar 24, 2024
I apologize you were unhappy. I am baffled by the rate you are quoting as that wasn't the charge we show. Please contact us so we can discuss this further. We want to make sure you were charged correctly.

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of all the staff is what sets this lodge apart from many others. It’s well run with the staff accommodating and helpful. The provided breakfasts are hot, plentiful and just what you need before a day of skiing. The rooms are big, perhaps a bit out dated but who cares the beds are comfy and plenty of hot water. The location is great a very quick drive to the main ski parking lot and a manageable walk if you prefer. Easy walk to the village. We will look to stay here again. Good value for money.
Stayed 5 nights in Mar 2024
Response from Director Inventory Management on Mar 20, 2024
We cant wait for you to come stay with us again, Thank you!!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Property is well kept and clean. Views of slopes are nice. Parking was easy. Staff are very friendly. The breakfast is great. Village trail pathway is nearby and lovely. The bad: wifi was completely non-functional. NOT ski in, ski out. Lift ticket kiosk is a good 15 minute walk, carrying all gear. Resort fee is an annoying add-on. Just include it in room price and save us all the grief.
Stayed 3 nights in Mar 2024
Response from Director Inventory Management on Mar 15, 2024
We are so glad you were happy with the resort and staff. Thank you for staying with us.

10/10 Excellent

Carol

Traveled with partner
I love this lodge! We will return. Staff is awesome, breakfast, Awesome! Great walking distance to the village.
Stayed 2 nights in Feb 2024
Response from Director Inventory Management on Feb 12, 2024
Awesome! We appreciate your kind words and are so happy you enjoyed your stay.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the friendly and professional staff
Stayed 1 night in Jan 2024
Response from Director Inventory Management on Jan 19, 2024
We appreciate that!

10/10 Excellent

arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything - staff super helpful and friendly, breakfasts were great, lounges so spacious and comfortable, rooms comfortable with everything you need. Loved my stay
Stayed 5 nights in Dec 2023
Response from Director Inventory Management on Jan 19, 2024
Please come stay again

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place and warm staff, great recreation and eating area.
Stayed 3 nights in Dec 2023
Response from Director Inventory Management on Jan 31, 2024
We appreciate that. Thank you

10/10 Excellent

Ellen

Business traveler
Liked: Staff & service, property conditions & facilities
Richard is a wonderful host The breakfast is exceptional
Stayed 2 nights in Dec 2023
Response from Director Inventory Management on Jan 19, 2024
Yes Richard is wonderful. Thank you for staying with us.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Director Inventory Management on Jan 19, 2024
Thank you

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director Inventory Management on Jan 19, 2024
Thank you

10/10 Excellent

Giuseppe, Kelowna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Dec 2023
Response from Director Inventory Management on Jan 19, 2024
Thank you

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
The manager Richard was super friendly and helpful. The room was clean, the lobby and games/puzzle area was such a nice place to hang out in in the evening and the breakfast was awesome. I would hands down stay here again.
Stayed 2 nights in Dec 2023
Response from Director Inventory Management on Dec 5, 2023
This makes us really happy. Thank you!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very friendly and explained the property and its facilities thoroughly. The room was cozy and clean. Definitely coming back to this lodge for future trips :)
Response from Director Inventory Management on Dec 4, 2023
We can't wait for your return. Thank you.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I recently hosted my birthday party at the Pinnacle. 6 adults and 6 kids. The manager, Richard, made everyone feel so welcome and he helped make it a very special weekend. This is by far our best resort experience.
Stayed 1 night in Nov 2023
Response from Inventory Administrator on Nov 22, 2023
Thank you. Glad you enjoyed our resort. Please come stay with us again.

10/10 Excellent

Laura, Chilliwack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and comfortable. We were greeted at the door and given a full explanation of what all was available at the lodge. Amazing full breakfast cooked for us in the morning. Would certainly stay there again.
Stayed 1 night in Nov 2023
Response from Director Inventory Management on Nov 6, 2023
Fantastic we are so glad you enjoyed the breakfast and your stay.

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard the host and all the staff were so friendly and helpful ...sauna was a bonus live the outdoor hot tub I will definitely come back 1 st time to Sun peaks and enjoyed every minute just sad I can't stay longer
Stayed 2 nights in Oct 2023
Response from Director Inventory Management on Oct 27, 2023
Yes! Glad you enjoyed the sauna. Please come stay with us again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bait and switch
We learned in arrival that Pinnacle Lodge is a time share property that sells rooms in the off season. We expected a resort and got something completely different. We were shocked. No restaurant, no elevator, no help for disabled people to get to the room, crappy mattresses ( we almost slept in the car), dated rooms. We went 30 miles out of our way for what we thought would be a great place, a warm dinner after a long drive, and were sadly disappointed. There were no amenities. Richard the manager was personable and upbeat, but ultimately not helpful for what we needed or expected. We were told we could use their microwave or bbq to cook our own dinner or walk into town to search for something that was open. Hotels.com should be ashamed for how they dishonestly market this place.
Stayed 1 night in Sep 2023
Response from Director Inventory Management on Oct 5, 2023
I see you stayed with us for one night. I apologize the expectation wasn't met.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the village, yet surrounded by nature
Stayed 1 night in Aug 2023
Response from Director Inventory Management on Sep 12, 2023
Glad you enjoyed your stay.

10/10 Excellent

Lucas

Traveled with partner
Liked: Amenities
Robert was a fantastic host, very helpful and knowledgeable. Great location and lots of room to store our bikes
Stayed 1 night in Aug 2023
Response from Director Inventory Management on Aug 28, 2023
Glad you enjoyed your stay! Come see us again.

10/10 Excellent

Chalita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an awesome stay. This place feels so homie and the staffs are so nice and kind. I can't wait to come back in the winter!
Stayed 1 night in Aug 2023
Response from Director Inventory Management on Aug 15, 2023
We cant wait for you to come back. Thank you!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Director Inventory Management on Aug 15, 2023
Thank you

10/10 Excellent

Huizi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard is very warm and nice! We stayed here on our way home from banff/jasper and it made us feel at home already. Mom loved this place.
Stayed 1 night in Aug 2023
Response from Director Inventory Management on Aug 7, 2023
Yes Richard is a gem. We appreciate your kind words

8/10 Good

Debbie, Dawson Creek

Liked: Cleanliness, staff & service, property conditions & facilities
A nice welcome and friendly stay!
Stayed 1 night in Jul 2023
Response from Director Inventory Management on Jul 24, 2023
Fabulous! Thank you for staying with us.

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Director Inventory Management on Jul 19, 2023
Thank you for staying with us.

10/10 Excellent

Jennifer van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from IMC on Jul 12, 2023
Thank you for staying with us!

4/10 Poor

Jamie, Chilliwack

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Only thing good is the hotel is close to the hill
Stayed 2 nights in Jun 2023
Response from Director Inventory Management on Jul 3, 2023
We would appreciate any feedback you could provide as we strive to exceed the guests expectation.

10/10 Excellent

Fernanda

Stayed 2 nights in Jun 2023
Response from Director Inventory Management on Jun 12, 2023
Thank you

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the village (5 minute stroll). We were visiting during shoulder season, so place was very quiet. We enjoyed being able to sit and enjoy reading in the upstairs area. Staff friendly. Breakfast included.
Stayed 2 nights in Apr 2023
Response from Director Inventory Management on May 2, 2023
Wonderful! Please come back again soon.

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, the staff was amazing! It was close enough to walk to Sun Peaks and they have daily breakfast as part of the stay. We would definitely stay again.
Stayed 1 night in Mar 2023
Response from Director Inventory Management on Mar 27, 2023
We appreciate your kind words. Thank you for staying with us.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will DEFINITELY stay here again, probably on a yearly basis honestly. The rooms were incredible, the hot tub and sauna were awesome extras, free parking, and oh the breakfast, it was AMAZING. the staff were incredible, literally cannot say enough wonderful things about our stay here
Stayed 3 nights in Mar 2023
Response from Director Inventory Management on Mar 15, 2023
We appreciate you! We will see you again soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Great breakfast for my gluten free son.
Stayed 3 nights in Mar 2023
Response from IMC on Mar 7, 2023
Thank you for staying with us!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast area.
Stayed 2 nights in Feb 2023
Response from Director Inventory Management on Mar 1, 2023
Thank you we appreciate that.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Well maintained property and friendly staff.
Stayed 6 nights in Feb 2023
Response from Director Inventory Management on Feb 27, 2023
We appreciate it. Thank you for staying with us.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful property easy access
Stayed 1 night in Feb 2023
Response from Director Inventory Management on Feb 23, 2023
Fantastic! Please come see us again soon.

10/10 Excellent

Fran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard was a great host. Very helpful and always making sure we were happy with our stay. Lovely large dining area with a great breakfast served daily. Something different every day. It was set up with a microwave and dishes available to bring your own food if you chose to. They had a very cozy loft area with lots of games, puzzles and movies. Perfect after a day of ski and place to relax with family and friends. Would definitely stay there again!
Stayed 2 nights in Jan 2023
Response from Director Inventory Management on Feb 6, 2023
We are so glad you enjoyed the loft area to relax after a day of skiing. And we cant wait to have you back soon.

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Staff was extremely accommodating to customers. The manager Richard Crossley is the best! He is one of the main reasons we make the Pinnacle Lodge our #1 choice in lodging in Sun Peaks.
Stayed 4 nights in Jan 2023
Response from Director Inventory Management on Feb 1, 2023
Fantastic! Thank you so much for the lovely review. We will be sure to pass it along to the staff. Please come see us again soon.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2023
Response from IMC on Mar 7, 2023
Thank you

10/10 Excellent

Nathian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Great staff. It’s a couple min walk into the village but parking was easy. Overall a great place stay and highly recommended.
Response from Director Inventory Management on Jan 9, 2023
We appreciate that. Please come see us again soon.

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful gem; fabulous location, extra friendly staff, clean environment, great amenities and breakfast options!
Response from Director Inventory Management on Jan 5, 2023
Thank you for the glowing review. We cant wait for you to join us again.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Director Inventory Management on Jan 5, 2023
Thank you!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Director Inventory Management on Dec 27, 2022
Thank you

10/10 Excellent

Len

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friendly helpful staff. Would go there again
Stayed 1 night in Dec 2022
Response from Director Inventory Management on Dec 22, 2022
We hope to see you again soon!

8/10 Good

Peter

Stayed 1 night in Dec 2022
Response from Director Inventory Management on Dec 21, 2022
Thank you

6/10 Okay

Richard

Liked: Cleanliness, staff & service

10/10 Excellent

Katherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such an excellent property, well organized, clean, good breakfast and a lovely lounge area. However, the best thing is the staff! The people who work here are friendly, happy and helpful which is a credit to the manager, Richard. His staff emulate his attitude and behaviour.
Response from Director Inventory Management on Dec 21, 2022
Fantastic. We will be sure to pass along your review to the staff. They work really hard and love to exceed the expectation. Please come see us again soon.

10/10 Excellent

Stanka

Stayed 2 nights in Dec 2022

10/10 Excellent

Dr. Joshua, Hawthorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in person, Richard was great at orienting me to the property, and I notice he was terrific with the other guests as well. Nice room, clean, good vibe, I'm coming back!
Stayed 2 nights in Dec 2022
Response from Director Inventory Management on Dec 13, 2022
We can't wait for you to come back. Thank you.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it’s such a peaceful place and the staff are amazing!!! It’s a special place to stay!!! Recommend it to everyone!
Response from Director Inventory Management on Dec 7, 2022
Please come see us again soon.

10/10 Excellent

Chantal

Stayed 1 night in Nov 2022

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the sauna and hot tub, the walkability to the village. The property is small enough to enjoy and big enough to offer all the amenities. The resort manager, Richard, was very friendly and helpful and very proactive on making it a pleasant experience. We went as a couple, but would return as a family too. The hot breakfast included was much better than expected! Thank you!
Stayed 2 nights in Nov 2022
Response from IMC on Nov 14, 2022
Thank you for choosing to stay with us!