Thank you for staying with us these last couple of days. On the website it states there is a Cafe on our premise so we don't have a typical Free breakfast. "Breakfast available"means that it is available at the cafe.It is Not across the street. The entrance is at the front of our hotel.and you may have walked in the parking lot,but there was no street to cross. There are also Breakfast rates on line; like all other brands that have a Cafe or Restaurant on premise. We have many more amenities that the other Best Western in town does not have,expressly; an Elevator. Upgraded guest room amenities, sheets,rooms,sm Refridge and microwave with extra bar sink in the room, Best Location in town,Indoor pool and spa,fitness room with upgraded peloton bike and more.We're sorry you were unhappy about having a cafe on premise. Hopefully they will have room for you the next time you Visit the Sun Valley area. All our best to you. Hope you enjoyed the area.

Thank you for staying with us, We appreciate the wonderful score. We hope to host you again!

Thank you for staying with us and we appreciate the great 5 out of 5 score and wonderful compliments! We hope to host you again!

Thank you very much for your awesome review! We really appreciate the very nice compliment for Tanya as well. Our staff really would like you and our other guests to have a really nice time when they stay with us and they are feel honored to serve you.

Thank you for being such a wonderful returning guest! we love to hear this. So happy you enjoy staying with us.

Thank you for the fab 5's! we area so pleased you had a wonderful time with us and you enjoyed our pool and hot tub after skiing. Also our location was a hit. We appreciate you staying with us!

Thank you so much the the fantastic 5 of 5 survey scores! we do appreciate them and thank you for being our guest. See you again!

10 out of 10! This is ten times wonderful! We so appreciate your taking the time to let us know how well we are doing. We hope to be able to host you again.

Thank you for the fab 5's! We think they are pretty fantastic. Thank you for staying with us!

What a lovely review! Thank you so much for stating all the great amenities in our room and that we have to offer. Our staff goes out of their way for our guests and I am so glad to hear you made such a great connection with them. Thank you for keep coming back to be with us, we really appreciate your thoughtfulness and business. See you soon!

Jeffrey,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. WOW, all 10's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well. Thank you again for the kind words when you left as well to Gabi about us all. We really do appreciate them! We hope you will come back and see us again soon.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. WOW, all 10's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well. Thank you again for the kind words when you left as well to Gabi about us all. We really do appreciate them! We hope you will come back and see us again soon.

Thank you so much for the amazing survey scoring! Top 5 of 5 cant beat that! We appreciate you being our guest and we look forward to hosting you again.

Tomasz Thank you so much for your fabulous 5's! we appreciate your extra special compliments as well. Our fantastic location is a super plus for our guests, thank you for mentioning it too. Hope to see you again!

Thank you for the 10 our of 10 fabulous scoring! It cant get any better than this. The restaurant next door is on our premise and they are called Wrap City Café. They are a local favorite and we are so happy you thoroughly enjoyed them! we hope to see you soon again.

Thank you very much very such a wonderful score!

WOW, all 10's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well. Thank you for the wonderful compliments. We appreciate you being one of our loyal guests! We hope you will come back and see us again soon.

Thank you very much Jeff! we really appreciate your confidence with us and that you had a great stay as we hosted you. Come back and see us again!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would have loved for you to check in with us about the drip ..as we would have the Maintance dept take care of it right away or even move you to a different room. If we don't know we're not able to help. These items can start at any time even in-between Housekeeping or Maintance checks. I'm sorry you felt Caitlin was confused at your check in..I was here helping her and heard nothing about it from either her questioning or hearing it go on in the back office. I thought having a 3rd party prepaid reservation and then seeing in the log an extra Government tax exempt might have been a glitch..but didn't sound like it. Hope you had a great stay after all!

Thank you so much for such a nice review of your stay with us. We really do appreciate such nice compliments. The staff does their best to keep the property in great condition for our guest stays!

Fantastic! 5out of 5! We really appreciate such an excellent review about our property and its wonderful Location to all in our lovely town! Thank you, we hope to host you again

Thank you very much for staying with us. We really appreciate your nice survey scores. We hope to see you again for another great stay!

Thank you Lisa! You are so kind and what a wonderful 5 of 5 survey score you listed for us. We are so happy you enjoy our most comfortable beds....they are a deluxe pillow top mattress made locally in Idaho. We are excited to use our local businesses. We look forward to hosting you again!

Guest called the same day of the busy weekend...Sat at 12;40pm to cancel for the same night....We're Sorry its too late to cancel: its with in the 7 day cancellation period. Said because of his daughter and Frt dk agent noted that he is aware of the too late to cancel charges. We would help out if we could resell the room; but we didn't sell out . Sorry. so he's doing this in spite.

Robin, Thank you for the super 5 out of 5 survey scores. We really appreciate them! Hope to host you next time you are in Sun Valley,ID

Location, location, location one of our #1 amenities that guests love about us. Thank you for the wonderful 5 of 5 survey, we really do appreciate it and for you being a repeat guest with us.

WOW, all 5's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well.

Location, location, location one of our #1 amenities that guests love about us. Yes, we have remodeled within the past 2years with all of the guest rooms, and general areas with new carpet, custom alder wood furniture, custom art from the area, drapes, woodwork, new sofas, chairs, tables. Our new photos are from a local well-known photographer. All rooms have a bar area with sink, sm microwave and refrigerator. We have an indoor pool and spa and it’s so great to use when you get back from your activities from the day! I am sorry to see that you had issues with the TV...we have Cox Communications and sometimes they lose communication and we just have to reset it ..by un plugging it and plugging it back in, which is easy to take care of.

For one you did not stay with us. So therefore your review is nil. We said ok to not charge the too late to cancel to Expedia, which we didn't have to do as we were trying to help you out and this is the thanks we get. If you book on a 3rd party, guests need to deal with them directly. It makes it harder for us to help you. Please READ the Hotel's first page and paragraph on our or any web page you decide to book with, Our information saying that there are NO BIKESSKISPETS in the rooms is listed right on the front page,1st paragraph. There is also a check mark area at the end of the process in renting a room online that if you check it you abide by the hotels cancellation and all policies. Please Research your extra special needs, especially if you don't want to leave your bikes locked outside. Please read about the property you would like to stay with before you get there so there are no tantrums. Nothing coercive either, just following policy just like any other brand. You checked and agreed to the cancellation policy. We also have on our confirmation and on the registration that you received both of that there are no bikes, pets, skis allowed in the rooms. Its just not a whim. We have inside corridors and carpet, Hotel K has vinyl flooring and has an outside entrance. 2 different type of stays. Research before you make your arrangements and make commitments.

Thank you for the fab 5's out of 5! We really do appreciate them! Hope you had a Fabulous time during our beautiful fall.

WOW, all 10's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well.

WOW, all 5's! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. So happy to hear you enjoyed our comfy beds with the pillow tops! and our great location! Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well.

Thank you so much for your fantastic 5 of 5's survey scores! we really appreciate them and that you took the time to review us. Our staff will be very happy to hear that they served you well. Hope to host you again!

Thank you for staying with us and we appreciate your wonderful score. Hope to see you again!

WOW, all 5's ! Thank you for noticing our commitment to providing comfortable and clean accommodations for our guest. Our entire staff is dedicated to meeting your needs and expectations. Our Staff will be pleased with your acknowledgment of their services as well.

All 5's Wow! We appreciate the FABULOUS scores! we are glad you enjoyed our fantastic amenities to make your stay even smoother!

Thank you for staying with us! we do appreciate it.

Thank you very much for the wonderful compliments for our Lodge staff. We'll let the café owner know about them for the wait staff. Glad we will see you again!

Housekeeping is on trend with all the other brands and checks in with our guests if they are in house during the day as a courtesy to see if they need any amenities or trash out etc for the day. We also have all items at the Front desk for convenience.

Thank you for the super 5 out of 5 survey scores. We really appreciate them! Hope to host you next time you are in Sun Valley,ID

Most hotels that have onsite Cafe's or Restaurants do nots serve a free breakfast. On our web page there is a Breakfast rate available. This is what you may have seen from your comment. It does state the café on premise is not available on Sundays. They take 1 day off a week to rest and be there for everyone during the rest of the time. We are very fortunate to have many great restaurant in town for us all to enjoy!

Thank you for your excellent review scores for us! we really appreciate them and hope to see you again!

Thank you for taking the time out to give us such a great survey scores...5 out of 5 .WoW! we appreciate them. So happy we could accommodate your earlier arrival for your stay with us!

Thank you for your review, hope you had a great stay!

Woo hoo! Top 10! we appreciate your fabulous scores!