Ratings based on 141 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Michigan

Nice hotel close to my daughter's home

Posted Aug 23, 2017
Pros: See above.
Cons: Confusion on the towels for the swimming pool. We did take them up to our room
Location: Loved going to the Columbus zoo nearby.
Enjoyed the swimming pool with my daughter's family and also enjoyed breakfast.
Comment from Hotel Management
Aug 26, 2017 by Justin, Hotel Management
We very much appreciate your comments regarding your stay at Hampton Inn Columbus/Delaware. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
2 out of 5
by A verified traveler

Posted Jun 27, 2017
Front desk staff disappeared for some time. One couple waited and left for another hotel. No change $ at front desk.
Comment from Hotel Management
Jul 13, 2017 by Justin, Hotel Management
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by Fred

Weekend trip

Posted Jun 21, 2017 on Hotels
The room was nice the bathroom could use a little updating. The room was clean. Could of done without housekeeping knocking on the door in the early morning on Sunday.
Comment from Hotel Management
Jul 13, 2017
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
3 out of 5
by A verified traveler

medicore

Posted May 31, 2017 on Hotels
First night the security lock on the door was jammed and had to wait for girl at desk to bring tool to fix it which she wasn't able to do but David got it open finally. Bathtub could have been cleaner.
Comment from Hotel Management
Jul 13, 2017
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
3 out of 5
by A verified traveler from Ohio

A bit less than I expected

Posted May 18, 2017 on Orbitz
Pros: It was available.
Cons: Make Olivia the manager, and get rid of the lazy folks.
Location: Fast food all around.
I stay at a Hampton Inns at least twice a month, but never at this one. The check in was awesome, and Olivia, the front desk agent, was warm, inviting, and efficient. Once I got to my room, however, the Wi-Fi didn't work. I called down, Olivia even came up to the room, then said she'd call back with a special code. She didn't after 1/2 hr., so I called and talked to another agent. She gave me the code, but was rather abrupt, like she was doing me a favor. The Wi-Fi worked for about 435 minutes, then screeched to a halt, but I just let it go. At around midnight, I walked down to my car to get my charger and noticed a small red car parked under the overhang, which was strange, because nobody was checking in. It was still there in the morning, and I realized that it was the night manager when I saw her get in and drive away while I ate breakfast. Breakfast was so-so, the waffle batter was not cooking, and myself and three other guests finally gave up and ate something else. After I checked out and got to the office, a notice popped up that my credit card had a $50 hold on it. (??) I stay at Hamptons all the time, and that's never happened. The room was pre-paid, and I had a credit card, not a debit. I called, and they said, "Yeah, give it a few days, and it will come off." I booked the hotel late, because I had short notice, but next time, I'll definitely go to the Polaris Center, or another one besides here.
Comment from Hotel Management
Jul 13, 2017 by Justin, Hotel Management
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by Alice

Loved the stay!

Posted May 17, 2017 on Hotels
The staff was friendly and the room was immaculate.
Comment from Hotel Management
Jul 13, 2017
We very much appreciate your comments regarding your stay at Hampton Inn Columbus/Delaware. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
1 out of 5
by A verified traveler

Unimpressed with the hateful manager

Posted Apr 24, 2017 on Hotels
Hampton Inn is usually my preferred hotel when traveling. I will NEVER stay at this location again. When i got to the property the manager was not friendly to begin with. After going to my room I found that they had put in me in a 2 double bed room when I booked and paid for a king size room. When I went back downstairs to ask about it, the manager got very nasty with me telling me they were fully booked and Expedia called that room in and that the payment was not made. I tried to explain the room was booked thru hotels.com and she would not listen. It took me 40 mins to straighten out the payment only to find they tried to charge me almost twice what the bill should have been which was the issue with the payment. Also, after I finally had it all straightened out, I found the room which I had booked still available on both hotels.com and the hotels website, but at 50% more than what I had paid. I am unsure if they just wanted more out of the room which is why she wouldnt allow me to stay in the room I had paid for or if being nasty and hateful was just her agenda all along. I will NEVER stay at this property again!! The shower drain was also very slow so I had to stand in water the entire shower along with having a hairdryer that only issues cold air. Unimpressive
Comment from Hotel Management
Aug 26, 2017
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by A verified traveler

Excellent as always!!!

Posted Apr 18, 2017 on Hotels
I have stayed at this location before and it is always great! Very clean, staff is extremely friendly and the area has just enough. Will be staying again!!!
Comment from Hotel Management
Aug 26, 2017
We very much appreciate your comments regarding your stay at Hampton Inn Columbus/Delaware. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
4 out of 5
by Donald

Posted Apr 8, 2017 on Hotels
Hotel is located right on I77 and light sleepera may be disturbed by the traffic
Comment from Hotel Management
Aug 26, 2017
We very much appreciate your comments regarding your stay at Hampton Inn Columbus/Delaware. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.