Ratings based on 138 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 27, 2017
Front desk staff disappeared for some time. One couple waited and left for another hotel. No change $ at front desk.
Comment from Hotel Management
Jul 13, 2017 by Justin, Hotel Management
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
3 out of 5
by A verified traveler from Ohio

A bit less than I expected

Posted May 18, 2017 on Orbitz
Pros: It was available.
Cons: Make Olivia the manager, and get rid of the lazy folks.
Location: Fast food all around.
I stay at a Hampton Inns at least twice a month, but never at this one. The check in was awesome, and Olivia, the front desk agent, was warm, inviting, and efficient. Once I got to my room, however, the Wi-Fi didn't work. I called down, Olivia even came up to the room, then said she'd call back with a special code. She didn't after 1/2 hr., so I called and talked to another agent. She gave me the code, but was rather abrupt, like she was doing me a favor. The Wi-Fi worked for about 435 minutes, then screeched to a halt, but I just let it go. At around midnight, I walked down to my car to get my charger and noticed a small red car parked under the overhang, which was strange, because nobody was checking in. It was still there in the morning, and I realized that it was the night manager when I saw her get in and drive away while I ate breakfast. Breakfast was so-so, the waffle batter was not cooking, and myself and three other guests finally gave up and ate something else. After I checked out and got to the office, a notice popped up that my credit card had a $50 hold on it. (??) I stay at Hamptons all the time, and that's never happened. The room was pre-paid, and I had a credit card, not a debit. I called, and they said, "Yeah, give it a few days, and it will come off." I booked the hotel late, because I had short notice, but next time, I'll definitely go to the Polaris Center, or another one besides here.
Comment from Hotel Management
Jul 13, 2017 by Justin, Hotel Management
Thank you for taking the time to tell us about your experience at Hampton Inn Columbus/Delaware. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hampton Inn Columbus/Delaware, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
by Alice

Loved the stay!

Posted May 17, 2017 on Hotels
The staff was friendly and the room was immaculate.
Comment from Hotel Management
Jul 13, 2017
We very much appreciate your comments regarding your stay at Hampton Inn Columbus/Delaware. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
1 out of 5
by A verified traveler

Unimpressed with the hateful manager

Posted Apr 24, 2017 on Hotels
Hampton Inn is usually my preferred hotel when traveling. I will NEVER stay at this location again. When i got to the property the manager was not friendly to begin with. After going to my room I found that they had put in me in a 2 double bed room when I booked and paid for a king size room. When I went back downstairs to ask about it, the manager got very nasty with me telling me they were fully booked and Expedia called that room in and that the payment was not made. I tried to explain the room was booked thru hotels.com and she would not listen. It took me 40 mins to straighten out the payment only to find they tried to charge me almost twice what the bill should have been which was the issue with the payment. Also, after I finally had it all straightened out, I found the room which I had booked still available on both hotels.com and the hotels website, but at 50% more than what I had paid. I am unsure if they just wanted more out of the room which is why she wouldnt allow me to stay in the room I had paid for or if being nasty and hateful was just her agenda all along. I will NEVER stay at this property again!! The shower drain was also very slow so I had to stand in water the entire shower along with having a hairdryer that only issues cold air. Unimpressive
5 out of 5
by A verified traveler

Excellent as always!!!

Posted Apr 18, 2017 on Hotels
I have stayed at this location before and it is always great! Very clean, staff is extremely friendly and the area has just enough. Will be staying again!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
4 out of 5
by Donald

Posted Apr 8, 2017 on Hotels
Hotel is located right on I77 and light sleepera may be disturbed by the traffic
2 out of 5
by Christy

Ruined Anniversary

Posted Apr 4, 2017 on Hotels
Upon check in noticed a sign that was posted that the pool is close for renovations,which was not noted on the booking site, this was an Anniversary get away and was very disappointed that it was not mentioned because I only looked for hotels with pools. When I mentioned it to the girl at the time of check in, she was rude and told us "well there is nothing we can do because you booked on a third party site " said over and over she couldn't give us a discount for not having the amenities offered. We would have to call the booking site, which I did and they call to speak with her and she just kept telling them she wasn't doing anything about it and we could not change hotels. The booking site did give us a 50.00 coupon for future hotel stay but , I don't believe that we should have to book another stay somewhere because of This hotels lack of information
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
(Please don't post publicly), this is just for the employees and hotel. I had an outstanding experience at this Hampton Inn and am very grateful to the staff who went out of their way to take great care of me during my stay. I had flown in late and gone straight to the nursing home to be with my beloved grandmother who died in the early morning. I called several times to let the hotel staff know I would be checking in late, then very late, and each time I was reassured that the room would be there by a friendly voice. I was so sad and weary by the time I finally arrived at the hotel close to 5:30 in the morning. Kazim welcomed me, offered me fresh coffee and water, provided me with several snacks, and very warmly listened to me tell him about my night. I was having trouble with the fan in the room and he came in and showed me how it worked and patiently told me to let him know if I needed anything else. In the morning, a sweet housekeeper named Ashley gave me an extra set of toiletries (my room had two shampoos but no conditioner- no big problem at all) and the managers on duty that day (one who had long, dark brown hair in a ponytail, and Kelsey in the evening) were also awesome. I felt like I was in the twilight zone because of everything that had happened, but the friendly front desk staff and the consistency of having them there during my two-day stay made it really feel like it was a home away from home. I will never forget my stay or that time in OH. Thank you so much.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Very nice, in town on business.

Posted Mar 25, 2017
Clean room, friendly staff. I would stay again. Great complimentary breakfast.