Ratings based on 53 Verified Reviews

3.8 out of 5
56% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Not good
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear traveler, May we suggest you to give us further details in order to improve our services? Sincerely, The Hotel Management
4 out of 5
by A verified traveler

Great Hotel

Posted Sep 15, 2016 on Hotels
Hotel staff were brilliant! Always willing to help and would happily stay again.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Traveller, We would like to thank you for such nice comments. We hope to host you again soon, do not hesitate to let us know for further recommendations. Best regards,
1 out of 5
by nitzan from barcelo royal beach

disgusting hotel!!!

Posted Sep 1, 2016 on Hotels
dont came near this hotel! terbel staf, they not answer the phone ever, cold pool, the room is not like they show in the pictue at all!! we order for a suite, and we came to a room that smell very bad, not clean, and very old. They poot us in a area out side off the lobby and far away from everything, and when we came and ask for the meneger, the treatment was terrbel!! he shout at as and say that this is what we order and there is nothing to do with that.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear nitzan, Thank you for leaving your comments about our Hotel. We would like to apologize for any inconvenience caused during the stay and also we would like to point out that all staff members should perform with friendly attitude, we will investigate further with our Reception Desk Manager about your comments. Do not hesitate to let us know for further comments. Sincerely,
3 out of 5
by Noel from Ireland

Almost great.

Posted Jul 31, 2016 on Hotels
Food good. Room great. Pool cold. Loungers hard. Service a bit rude over all and at pool bar. Location great. Wifi only connects in reception.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Noel, We are very sorry to read about your “almost” 100% satisfactory holidays in our hotel. Please accept our apologies and be kindly informed that we will take in consideration all tips mentioned. Do not hesitate to contact us for further details or concerns, Yours sincerely,
5 out of 5
by ilan from isreal

best hotel

Posted Jul 7, 2016 on Hotels
good hotel
2 out of 5
by Thomas from Edinburgh

Nice Hotel BUT Not for The Disabled

Posted Jun 15, 2016 on Hotels
After checking the internet AND Barcelo direct for advise on choosing a disabled room for my wife. We were given a room at the top of a block furthermost away from the main hotel facilities. The shower was not roll-in as advised and in fact had a step that my wife found difficult to attempt without assistance.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Thomas, Thank you for taking the time to leave your comments about your stay with us and on the other hand please accept our apologies for the incidents suffered. We do not understand if the disabled room was not assigned because of an assignation error or perhaps because the reservation sent from the agency did not specified for a disabled unit. Be kindly informed that the hotel counts on 2 disabled rooms on the 2nd floor of the main building, but these are hotel rooms and not self-catering ones, which maybe could have created the misunderstanding. Anyhow if we have availability and the guests request so we always reassign in these type of rooms. Sorry again for all inconveniences caused, which if advised during your stay we could have been able to solve. Yours sincerely,
5 out of 5
by Amit

This traveler left a rating score only Posted Jun 14, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2015 on Hotels
5 out of 5
by A verified traveler from b

This hotel gets better and better

Posted Sep 4, 2015
Stayed here twice and will definitely be returning next year . Staff make your stay very comfortable and I would highly recommend the spa and all the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Luxury hotel

Posted Aug 18, 2015
Luxurious hotel with great location and nice helpful staff . Needs to change the time of the dinner until 10:00 pm not 9:30 pm . The business office doesn't have printer you need improvement. Thanx