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Overview of Helena Park - Ultra All inclusive

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  • Studio Suite (for 3 people)

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Twin Bed
    More details
  • Studio (Free Beach Access, Free Wifi, Parking)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds
    More details
  • Double Room, Park View (Free Beach Access, Free Wifi, Parking)

    Room amenities

    • 323 sq ft
    • Park view
    • Sleeps 3
    • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed
    More details
  • Double Room (Free Beach Access, Free Wifi, Parking)

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
4.6
Wonderful
Rating 5 - Excellent. 23 out of 34 reviews
5 - Excellent 68%
Rating 4 - Good. 9 out of 34 reviews
4 - Good 26%
Rating 3 - Okay. 1 out of 34 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 34 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 34 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

3.0/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
If the Royal Palace Helena Park Hotel was an all inclusive cruise ship, it would be known as the Titanic not because of the level of service but the experience... -not issued wrist bands upon arrival and were refused drinks and when the bartender called the front desk they were told we weren’t untitled to drinks. Had to go back to front desk to get wrist bands -took numerous trips to the front desk to have the minibar switched over to the all inclusive package -air conditioning was shut down for the season so the room was 28 degrees -staff that just didn’t seem to know what they were doing, was very confused about what is included in the all inclusive package, the bar staff doesn’t know when the restaurant opens etc... They tout themselves as an ultra all inclusive, but they are far from it. This is suppose to be a 5-star resort, but in reality it’s more like a 3-star. Maybe we just got unlucky, but would not recommend this place to friends and would not stay there again.
Stayed 2 nights in Sep 2019

5/5 Excellent

Stayed 6 nights in Aug 2019

3/5 Okay

Sad face IconDisliked: Property conditions & facilities, room comfort
For families with kids not for couples or solo
For families and kids resort, including the “ ultra all paid for” system and kids entertainment. No direct access to beach or even view of beach. A bit disappointing when it comes to room comfort ( ie Pillows, no robs, no slippers, laundry..etc). Not a 5 star hotel or setup.
Stayed 1 night in Aug 2019

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
Sad face IconDisliked: Cleanliness
Keep the spirit
I stayed here last summer. This year seems that maintenance and cleaning staff are also on holiday. Still nice place, friendly atmosphere.
Stayed 2 nights in May 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helena Park Sunny Beach
comfortable hotel with nice outdoor and indoor pools, gym, welness center, sauna, several restaurants with variety of food. hotel is clean, has friendly staff. I loved the pool located in a nice yard, with the pool bar and a restaurant nearby. hotel is located in norther part of Sunny Beach in a quiet area. sunbeds near the thsea are also available by courtesy of the hotel.
Stayed 3 nights in Sep 2018

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