Ratings based on 454 Verified Reviews

3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

The room was comforable and convenient

Posted Sep 12, 2017
Pros: The is great. The room was clean and the bed comfortable. The location is convenient
Cons: The breakfast could be improved upon, perhaps offering a few more gluten and sugar free However, the food is typical of similar motels.
Location: There were a few restaurants nearby, although not special. However, there was an incredible Mexican food truck down the street that is unbelievable.
the hotel staff was exceptional. Although there was no elevator, since I did not requier one, that was no problem for me. The room was clean, comfortable, and large enough. The location was perfect.
Comment from Hotel Management
Sep 14, 2017 by Kesh, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager
5 out of 5
by A verified traveler from Portland,OR

Enjoyable stay

Posted Aug 24, 2017
Pros: close to freeway, quiet, clean hallways
Cons: wouldn't change anything.
Location: places to eat, theaters, being close to freeway makes everything close.
Effect heck in/check out , clean room. Had a minor problem and it was taken care of quickly.
Comment from Hotel Management
Aug 26, 2017 by Kesh, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager
3 out of 5
by A verified traveler

notice: the place in repair

Posted Jun 21, 2017 on Hotels
at first i thought is going to be a pleasant Business Trip it turned out to be something else; arrived bit late; check in (back and forth) it looks like the front desk still new i told her i had a reservation but she just out of focus; requested first floor got the one close to the front desk however, i have to come outside to get my ice ; even though closer from the inside since it was blocked (she didn't told me when she reserved my room), one more thing the shower was leaking and i didn't be able to sleep well
Comment from Hotel Management
Jun 27, 2017
Dear Guest, Thank you for staying with us, we value your business and your review of our hotel. We are really sorry about your concerns and apologize for disappointments. We have new front desk staff, but we will make sure they are very well trained. Sorry about some partitions in the hallway due to the renovation of the certain area. We apologize for a leaky shower but, we will make sure it is fixed. Thank you again for staying with us. Kesh Bavaria Manager
4 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager
5 out of 5
by A verified traveler

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh B. Manager
5 out of 5
by A verified traveler

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA

Great hotel, worth the money

Posted May 25, 2017
Pros: The cleanliness, the amenities, how comfortable the room was, how quiet it is despite being near a big avenue, and how nice the host is.
Cons: The breakfast isn't the best, but it's better than some cheaper hotels I've stayed at.
Location: There's a small plaza just down the street with a Lucky's, Starbucks, and a great donut place.
This hotel sits comfortably in the middle between the relatively cheap but not very good hotels, and the really expensive and luxurious ones in the area. It sits on Mathilda Avenue and has a very convenient location for visiting downtown Sunnyvale. The room is super comfortable, there's almost no noise or disturbances, and overall the room and the building look very nice, shiny and new. Breakfast is OK, but don't expect too much from a continental breakfast.
Comment from Hotel Management
May 28, 2017 by Kesh B, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager
5 out of 5
by Diane

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 26, 2017
Dear Guest Thank you very much for choosing us, we value your business. We are very happy to know that you liked our clean and comfortable hotel. Thank you for trying out our free hot buffet breakfast and free high-speed internet. We really appreciate your positive survey and hope to see you again. Thank you Kesh B. Manager
5 out of 5
by Julian

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 26, 2017
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Kesh Bavaria Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Good place to stay to see event at Levi's Stadium.

Posted May 20, 2017
Pros: Expedia
Cons: The breakfast was in another building.
Location: Caught the U2 concert at Levi's.
Nicer than expected for a Best Western. Looks like a fresh remodel and they did it right with the added details. I took a picture of the shower for a possible bathroom remodel project.
Comment from Hotel Management
Jun 27, 2017 by Kesh B., Hotel Management
Dear Guest, Thank you very much for your survey. We are glad that you found our hotel better than expected. We just finished our bathroom remodeling, I am happy to know that you liked that. We thank you for staying with us and we value your business and hope to see you again. Thank you for your positive feedback. Kesh B. Manager