Ratings based on 1,393 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was nice and staff very accommodating.

Posted Feb 22, 2017
Pros: Amenities
Cons: .Free continental breakfast.
Location: Sawgrass mall and restaurants.
Everything was good. The rooms was nice , the amentites were nice,
Comment from Hotel Management
Feb 23, 2017 by Whitney R., Hotel Management
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Convenient Location

Posted Feb 15, 2017
I stayed at this hotel as I was attending a concert at the BB&T Center. The location was perfect and the shuttle service to and from Sawgrass Mall, which is opposite the BB&T Center was excellent. However, the bed was lop-sided, the shower had mildew and the carpet needed cleaning. The staff was excellent and the welcome cookie was fantastic.
Comment from Hotel Management
Feb 17, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Across the street from the most amazing mall

Posted Feb 13, 2017
Pros: Service
Location: The mall
Service, staff, restaurant ...all were great. Nice area around the hotel, shopping at the mall (the hotel had a shuttle). The hotel made the arrangements for us to get to the cruise port.
Comment from Hotel Management
Feb 14, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
For the most part, excellent. The one issue was with the nasty attitude of the people working in the Starbucks located in the hotel lobby. The staff of this kiosk were rude, uninformed, and seemed to lack any training either in customer service or how to make a cup of coffee.
Comment from Hotel Management
Feb 15, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced with our Lobby Cafe during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

close to shopping and bb&t center free shuttle

Posted Jan 2, 2017
Pros: location only and friendly staff
Cons: my room door was not straight it wouldn't even close at times
Location: lots of things to do if you got money
excellent wi fi starbucks inside hotel was good would stay again for short stay not good for long stay
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful nicely kept

Posted Dec 31, 2016
Quiet , comfortable, friendly staff great location And the food was awesome
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently placed hotel

Posted Dec 30, 2016
The staff was friendly and pleasant. The hotel's location was nice and near to a lot of shopping. It was overall a pleasant experience.
Comment from Hotel Management
Dec 30, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Perfect. Great location, lovely atmosphere and hard working staff. Shuttles around to take you to the mall. Top end shopping
Comment from Hotel Management
Dec 30, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!
2 out of 5
by A verified traveler

Posted Dec 29, 2016
Internet service was really poor and was difficult to connect with. For internet service that worked, there was a 9.95 premium service. As well, reception never answered their phone so I had to go down to the lobby. Additionally, their housekeeping staff didn't leave us with towels. Overall, - very poor experience. For the money you pay, the sevide just isn't worth it. The only good thing was the location, which was really close to Sawgrass Mills Mall.
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit.. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping

Posted Dec 27, 2016
Close to Sawgrass Mills mall and Walmart. Free shuttle to shopping centers within 3 miles. Comfortable room.
Comment from Hotel Management
Dec 27, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!