Ratings based on 327 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

close to shopping and bb&t center free shuttle

Posted Jan 2, 2017
Pros: location only and friendly staff
Cons: my room door was not straight it wouldn't even close at times
Location: lots of things to do if you got money
excellent wi fi starbucks inside hotel was good would stay again for short stay not good for long stay
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful nicely kept

Posted Dec 31, 2016
Quiet , comfortable, friendly staff great location And the food was awesome
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently placed hotel

Posted Dec 30, 2016
The staff was friendly and pleasant. The hotel's location was nice and near to a lot of shopping. It was overall a pleasant experience.
Comment from Hotel Management
Dec 30, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Perfect. Great location, lovely atmosphere and hard working staff. Shuttles around to take you to the mall. Top end shopping
Comment from Hotel Management
Dec 30, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!
2 out of 5
by A verified traveler

Posted Dec 29, 2016
Internet service was really poor and was difficult to connect with. For internet service that worked, there was a 9.95 premium service. As well, reception never answered their phone so I had to go down to the lobby. Additionally, their housekeeping staff didn't leave us with towels. Overall, - very poor experience. For the money you pay, the sevide just isn't worth it. The only good thing was the location, which was really close to Sawgrass Mills Mall.
Comment from Hotel Management
Jan 3, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit.. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping

Posted Dec 27, 2016
Close to Sawgrass Mills mall and Walmart. Free shuttle to shopping centers within 3 miles. Comfortable room.
Comment from Hotel Management
Dec 27, 2016 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the shopping outlet

Posted Dec 19, 2016
Pros: Location - close to the outlet mall.
Cons: check in time, temperature, breakfast buffet!
Location: close to outlet mall !!
We arrived by noon, but our rooms were not close to ready til a lot later, so not impress with that. But the staff at the front desk was friendly. The breakfast buffet is not at all impressed, they could do a lot better. We have trouble with our reservation on taxi to airport, the staff at the hotel entrance was so helpful and got us another 7 passenger car, which was perfect for us - well done!! Hotel has charged us extras as I heard from my brother, so for that I am not impressed. The only up side for this hotel is the location, so close to the outlet shopping and shuttle bus to the outlet is provided. The temperature for my room was hard to adjust, too cold and was blowing towards my head all night long!
Comment from Hotel Management
Dec 19, 2016 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit.. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Amazing hotel everyone was nice and very helpful. Rooms were perfect felt like it was home.
Comment from Hotel Management
Dec 19, 2016 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for shopping and relaxing

Posted Dec 17, 2016
It was very pleasant. The staff was very cordial and helpful.
Comment from Hotel Management
Dec 19, 2016 by Whitney R., Hotel Management
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers, FL

My stay

Posted Dec 17, 2016
Pros: The front desk people, the room service waiters, and the door men where great.
Cons: Pillows, room service menu, wake up calls.
Location: Location is not good if you want to get to the airport quickly.
I was happy with the condition of the Hotel but not it's location to FLL airport. I saved some money on the room but a $65 taxi ride each way to the airport took away any savings and then some. A tip to anyone reading this pay a little more and stay closer to the airport and stay in a hotel where they have a shuttle service. The rooms where nice but the limp pillows left a lot to be desired. Hotels should have better pillows than this Double Tree. Also, I ordered room service twice and the service was quick and courteous but the breakfast wasn't so good. The chef must not know the difference between eggs being over medium and over hard. My wife's fruit and yogurt breakfast had regular bland yogurt, (no flavor) they should give a choice of vanilla or some other flavors, and the fruit could have been more ripe. The fried potatoes sucked, maybe try using hash browns. Also I asked for a 7 am wake up call which never came luckily I woke up at 7:20 am to my phone alarm back up.
Comment from Hotel Management
Dec 22, 2016 by Whitney R., Hotel Management
First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments to help assure these incidents do not become a continuous occurrence. We hope in future to have another opportunity to show you what we have to offer as to instill your confidence back in our hotel and brand.