Close to the shopping outlet
Posted Dec 19, 2016
We arrived by noon, but our rooms were not close to ready til a lot later, so not impress with that. But the staff at the front desk was friendly. The breakfast buffet is not at all impressed, they could do a lot better. We have trouble with our reservation on taxi to airport, the staff at the hotel entrance was so helpful and got us another 7 passenger car, which was perfect for us - well done!!
Hotel has charged us extras as I heard from my brother, so for that I am not impressed. The only up side for this hotel is the location, so close to the outlet shopping and shuttle bus to the outlet is provided. The temperature for my room was hard to adjust, too cold and was blowing towards my head all night long!
Comment from Hotel Management
Dec 19, 2016 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit.. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.