Ratings based on 1,496 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Walking distance from saw grass mall

Posted Jul 10, 2017
The shuttle drivers were very accommodating. Looked forward to the signature cookie every day.
Comment from Hotel Management
Jul 12, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Great location !

Posted Jul 9, 2017
Perfect for a quick stop over to get some shopping done and has great meal options all around!
Comment from Hotel Management
Jul 12, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montego Bay

Nice service and facilities plus shuttle to malls.

Posted Jul 9, 2017
My fourth time at this hotel and it gets better every time. The staff, room, facilities and overall package is first class. The shuttle service is great. An affordable way to stay in Sunrise is style.
Comment from Hotel Management
Jul 12, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!
3 out of 5
by A verified traveler from TX.

Decent hotel.

Posted Jul 8, 2017
Room smelled like previous guests smoked in it. Carpets very dirty in hall and room, needs to be shampooed. Bath linens always not right amount for 4 guests, had to call housekeeping 3 times in 1 night. Probably would not stay there again.
Comment from Hotel Management
Jul 12, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh, PA

Great Accomodations

Posted Jul 6, 2017
Very pleased with hotel. Staff was amazing and friendly Front desk was so attentive. They give a welcome package with a cookie that has nuts. I mentioned I was allergic, so he gave me a coupon fir their little store to buy a snack. Will definitely stay there again
Comment from Hotel Management
Jul 6, 2017 by Whitney R., Hotel Management
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Sawgrass Mills Mall

Posted Jun 29, 2017
the stay was nice overall. I always try to use the amenities wherever I stay so when I went to the fitness center I found it was small and not updated like the rest of the hotel.
Comment from Hotel Management
Jun 30, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your comments and feedback of your recent stay at our hotel. We value the concerns of our guests so we may better their future experiences. Please note that our fitness center is expected to undergo a renovation scheduled for later in the year. Please note we are aware of this problem and work is being done by Hotel Management to quickly rectify the issues. Please visit us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Nice hotel

Posted Jun 6, 2017
Pros: The hotel was clean, staff was friendly and the complimentary cookies were so good my husband bought a tin of cookies for the room.
Cons: The complimentary wifi was annoyingly slow. Couldn't use it to my leisure.
Location: Great location. Across the road from Sawgrass mall and surrounded by various restaurants.
Was pleasantly surprised. From the friendly staff to the convenient location, this hotel was ideal. Sawgrass mall is across the street. You are surronded by eateries of all types. Everything you need for your trip is within 5 miles. Definitely will be returning.
Comment from Hotel Management
Jun 7, 2017 by Whitney R., Hotel Management
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Lovely stay

Posted May 19, 2017
Had a great experience. Staff is great. Charlie the driver needs a cource in customer service. Quite grumpy Always seems annoyed and aggitated. Treats guests like we're a bother
Comment from Hotel Management
May 22, 2017 by Whitney R., Hotel Management
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. I am very sorry about the experience you had with one of our drivers, and I appreciate you bringing it to our attention. We do however hope you will visit us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Home away from home

Posted May 17, 2017
Although my work activities kept me away from the hotel during the majority of the day. Everytime I returned it felt as though I was heading to my own home. My room was fantastic (it was a medium apartment). Although there were families with children you were never overwhelmed with unwanted nose. The staff are very respectfully. Overall my next trip I would always choose the Double tree Hotel
Comment from Hotel Management
May 17, 2017 by Whitney R., Hotel Management
On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, FL

Fantastic Trip! Walk to BB&T Center

Posted May 16, 2017
Pros: 24 hour pool, cookies, great staff
Location: Walking distance to the shops and arena
Jose, Arriel and Melissa at the front desk were SO awesome. I booked the Doubletree because I love their cookies and they made sure we had plenty. Super friendly! The hotel had a shuttle the BB&T Center where we were attending a concert, but it was so nice out and close by we just walked. Great experience all around. 24 hour pool was fantastic too!
Comment from Hotel Management
May 17, 2017 by Whitney R., Hotel Management
Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon!