Ratings based on 1,940 Verified Reviews

3.9 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Nice hotel, love the distant

Posted Apr 19, 2017
Pros: Cleanliness and friendly staff
Cons: A larger sign so it could be easily seen from the street. Trim the trees so they would not hide the sign
Location: Love the location, get away from everything. Drives so the location does not make a distant and could get where I need to go.
The staff members were very friendly. The breakfast was also good. The overall condition was excellent. There was fridge and microwave in the room oppose to the one I stayed in August (2016).
1 out of 5
by A verified traveler from Florida

Don't stay unless you have to...

Posted Apr 10, 2017
The room smelt like someone had just smoked inside. Requested to change the room right after that. Got another room with clogged sink and bumpy mattress... I checked out the very next morning but the hotel charged me more than one day of room charge (I originally booked for 4 nights total)!!! It took me 4 phone calls in a time span of 1 month with total more than 3 hours on the phone before they refunded me the overcharge amount! Absolutely unacceptable! Will never go back there even if I can get free nights!
Comment from Hotel Management
Apr 12, 2017 by Assistant General Manager, Hotel Management
Dear BB: I’ve received your review of La Quinta Sunrise Sawgrass Mills. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, Daniel Castillo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Pros: OK
Cons: Sign out front & caret cleanliness
Location: Good location with shopping center nearby
Hard to find - - no visible sign out front. Drove by it twice.
Comment from Hotel Management
Apr 4, 2017 by Assistant General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Sunrise Sawgrass Mills. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Daniel Castillo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Nice hotel and nice room.. Would recommend this hotel
Comment from Hotel Management
Mar 27, 2017 by Daniel Castillo, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Sunrise Sawgrass Mills La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Daniel Castillo Assistant General Manager
1 out of 5
by A verified traveler

Posted Mar 15, 2017
I had bad expérience at this hotel. Room not clan,corridor smell bad and all carpet not clan.
Comment from Hotel Management
Mar 17, 2017 by Daniel Castillo, Hotel Management
Thanks for taking the time to write about your experiences at our Sunrise Sawgrass Mills La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations. Sincerely, Daniel Castillo Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Suriname, South America

Close to the highway and Sawgrass mall

Posted Mar 6, 2017
Location: Good italian restaurant around the corner - excellent diner down the street (Lester's) and Sawgrass mall within minutes.
Excellent - what you expect from La Quinta Inn. Close to the highway and Sawgrass mall. Friendly staff - good continental breakfast.
Comment from Hotel Management
Mar 8, 2017 by lq7708gm, Hotel Management
Dear Carol Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Sunrise Sawgrass Mills La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Pedro Ondarroa General Manager
2 out of 5
by A verified traveler from Costa Rica

Good location, old outdated hotel

Posted Mar 4, 2017
I have stayed before trying this hotel in the Hilton Double Tree hotel that has a free van to the mall. I thought this hotel would be similar in quality but it was old, the room smelled (cigar) and the breakfast setup and options were below my standards. Nonetheless,The hotel staff was very friendly and with great customer service and provided me with transportation recommendations and allowed a late checkout!
Comment from Hotel Management
Mar 4, 2017 by Daniel Castillo , Hotel Management
Dear Maria, I appreciate you taking the time to tell us about your experience at La Quinta Sunrise Sawgrass Mills. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Daniel Castillo Assistant General Manager
3 out of 5
by A verified traveler from Trinidad and Tobago

Mediocre...horrible smell

Posted Mar 3, 2017
Pros: 1. Clean and tidy 2. Price 3. Good facilities 4. Efficient Room Service (change of towels/making of bed) 5. Location (2 mins away from Sawgrass Mills)
Cons: 1. The poor odor (smoky/musty) 2. Air conditioning
Location: Sawgrass Mills Mall and Restaurants/Fast food outlets 2 mins away
I previously stayed at a La Quinta in Miami for one day prior to a cruise last year which turned out pretty good so I decided to give it another shot but this time at Sunrise, Fort Lauderdale. The hotel staff was very pleasant and welcoming but the room was not. Whilst it appeared clean and tidy, the smell was disgusting. It had a musty/smoky smell. I specifically stated in my room reservation request "non-smoking room". Had to buy Lysol which still didn't help with the poor odor. Additionally, the air conditioning didn't seem to be functioning properly which had the room extremely hot. On the next trip, I'm definitely not selecting la Quinta as an option... Stayed Feb 2017
Comment from Hotel Management
Mar 6, 2017 by lq7708gm, Hotel Management
Dear Valued Guest Thank you for choosing LaQuinta Inn & Suites Sawgrass for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured that I will be speaking directly with all the team members who played a role in your experience. It is our responsibility to assure that our guest feels assured and optimistic about their stay with us. I will use your feedback to help us understand and develop winning habits for you and guests alike. Pedro Ondarroa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from DR

Posted Mar 3, 2017
Very satisfied! Clean , breakfasts very good ! Nothing bad to say about it !!
Comment from Hotel Management
Mar 4, 2017 by Daniel Castillo, Hotel Management
Dear Lino, I would like to thank you for taking the time to share your experience with us. We take great pride in providing a Here for You experience. Your feedback is a great testament to our hard work and dedication. Rest assured I will share your feedback with my team so they can share this moment together. Warm Regards, Daniel Castillo Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Close to BB&T Center

Posted Feb 21, 2017
Pros: Location to why I was in town
Cons: Spruce up the rooms. Colors are nasty.
Location: Great location for events at BB&T Center and the huge outlet mall. Not too far to beaches.
Was in town for a concert. Waited forever for a room. Breakfast was ok. Comfy bed. Real nice that they had a shuttle option to go to BB&T Center. $16 round trip for 2. Parking at BB&T is $20.
Comment from Hotel Management
Feb 21, 2017 by lq7708gm, Hotel Management
Dear Cindy I appreciate you taking the time to tell us about your experience at La Quinta Sunrise Sawgrass Mills. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Pedro Ondarroa General Manager