After being given a choice of three rooms I chose the only one which wasn't as hot as a furnace. It was next to the bbq area and the poolside. It was extremely noisy all day and all night. I had no way of blocking a view into my apartment from the pool area as the curtains were flaps and not secure and felt as though I was very vulnerable. Their were quite a few criminal types staying their some who jeered at me and my little girl. It was absolutely horrible. I paid over $500 for another room in a decent hotel after a few days. I just felt so unsafe. The woman who ran the place was rude and nasty to me and verbally insulted my child for standing on the bed, there was a ceiling fan which could've given her head injuries so she yelled at my kid calling her "bad". All in all it was shocking. And frightening. Never stay here if you can help it. It ruined my holiday. I could go on but I'm trying to forget it.
Comment from Hotel Management
Jan 24, 2016 by Rita Hedges Manager , Hotel Management
This guest booked a superior unit which I took her up to see , the unit is beautifully furnished and is situated on the second floor overlooking the pool , yes the unit was a bit hot as it gets the afternoon sun , all she needed to do was turn both fans on and the aircon ,the guest was very paranoid about her 4 year old daughter falling over the balcony , I showed her another unit facing the back which was lovely but on the first floor , she said that it was a bit high if the child went over the balcony , I then showed her the only ground floor unit overlooking the pool so she decided to take that as the child didn't have very far to fall , while I was showing her the unit the child jumps up on the bed and proceed to jump up and down , yes I did tell the child to stop jumping on the bed as there was a fan overhead and I could see the child hurting herself before they had checked in . I was never at any stage rude as she has stated and I did everything to accommodate her and her child . The only noise that we had came from the guest herself , she woke us up at 3:30am while she was sitting on the balcony talking on her phone and drinking , 2 days later we were woken up at 4:30am , again she was on the balcony listening to music and singing along with it also drinking .I went to talk to her to keep her voice down as I am sure we were not the only people she disturbed . There were no criminal type of people staying , and I don't believe they jeered at her and her daughter , the only people we had were all couples and their age group would have been 40's and over .There were another couple with a young boy who were there for only 1 night and they used the pool . I am sorry that she did not enjoy herself and felt she had to leave , this is the first we heard that she had left early as we found the key in the unit on the day that she was to depart