1 bedroom, in-room safe, individually decorated, individually furnished

Reviews of The Sebel Maroochydore

4.5 out of 5
The Sebel Maroochydore
20 Aerodrome Road, Maroochydore, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 394 out of 603 reviews" "
Rating 8 - Good. 164 out of 603 reviews" "
Rating 6 - Okay. 24 out of 603 reviews" "
Rating 4 - Poor. 13 out of 603 reviews" "
Rating 2 - Terrible. 8 out of 603 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

JOSEPH, Northbridge

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful people behind the desk. Amy in particular.
Stayed 2 nights in Mar 2024
Response from Fauve on Mar 26, 2024
Thank you Joseph for your kind words!We have passed on this feedback to the team especially Amy. We appreciate you and look forward to welcoming you back to Sebel Maroochydore on your next holiday!Kind regards,Fauve KapitzHotel Manager

6/10 Okay

John

Stayed 4 nights in Jan 2024
Response from Fauve on Mar 12, 2024
Dear John,Thank you for your 3 star rating. Sorry to read that we did not provide you with a 5 star stay. If you have any further feedback for use that would be amazing so we can endeavour to excel for our guests.Hopefully we can welcome you back in the future to outdo your next stay.Thank you,Fauve KapitzHotel Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Huge rooms, amazing view, big kitchen comfortable beds.
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A list of suggested restaurants/ dinning options in the area. & where to buy groceries locally. Beautiful motel & location for walking to beach etc. really enjoyed our stay, thank you Sebel.
Stayed 7 nights in Oct 2023

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Excellent view over Maroochydore beach
Stayed 4 nights in Sep 2023
Response from Jade Ibbs on Sep 19, 2023
Good afternoon Fiona,Thank you for your review and we look forward to welcoming you back to the Sebel in the near future.Warm regardsJade Ibbs Assistant Manager

10/10 Excellent

vickii

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views of the ocean
Stayed 3 nights in Aug 2023
Response from Jade Ibbs on Sep 19, 2023
Good afternoon Vickii,We sure do have some beautiful view of the Coast line at Sebel Maroochydore, we look forward to welcoming you back in the near future.Warm regards

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, room comfort
Well kept property n clean. Only issue for me is the shower head ( would prefer with a hose ). And should have a dish sponge for washing of dishes.
Stayed 3 nights in Aug 2023
Response from Jade Ibbs on Aug 22, 2023
Good afternoon Carol,Thank you for your feedback and we will be sure to have maintenance investigate the shower head.We hope other this that you had an enjoyable stay and hope to welcome you back again in the near future.Warm regardsJade Ibbs Assistant Manager

10/10 Excellent

KEVIN

Business traveler
Liked: Cleanliness
Ocean view was amazing high floor. Staff was terrific. Travel for my job. Highly recommend.
Stayed 3 nights in Jul 2023
Response from Nicky on Aug 5, 2023
Thank you for your review Kevin! We are so glad that you enjoyed your stay with us! We look forward to seeing you again in the future!

10/10 Excellent

Emma

Stayed 1 night in Jul 2023
Response from Nicole on Aug 13, 2023
Thank you so much for your fantastic rating! We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nicole on Jul 12, 2023
Dear Stuart, thank you so much for your rating! We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and modern fit out
Stayed 1 night in Jun 2023
Response from Nicole on Jul 12, 2023
Dear Adam, thank you so much for your review! We are all so happy that enjoyed your stay with us! We look forward to seeing you again in the future!

8/10 Good

JOSEPH, Northbridge

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Very helpful staff.
Stayed 1 night in Apr 2023
Response from Jade Ibbs on May 22, 2023
Good morning Joseph,Thank you for taking the time to write a review on your recent stay.We hope to welcome you back to the Sebel Maroochydore in the near future.Warm regardsJade Ibbs Assistant Manager

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beautiful ocean views walks around the area. Spa bath in the room. Size of the unit. Friendly helpful staff. Everything was perfect. Loved our stay and already booked to come back.
Stayed 2 nights in Apr 2023
Response from Liana on Apr 11, 2023
Hi Darren,Thank you so much for sharing your experience. We're very happy to hear that you enjoyed your stay as much as you did. Thank you once again and we'll see you next time!

10/10 Excellent

Merv

Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2023
Response from Aaron on Mar 28, 2023
Dear Merv, We very much appreciate your comments regarding your stay at the The Sebel Maroochydore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Guest Service Agent

8/10 Good

Catherine

Stayed 3 nights in Feb 2023
Response from Aaron on Mar 28, 2023
Dear Catherine, We very much appreciate your comments regarding your stay at the The Sebel Maroochydore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Guest Service Agent

10/10 Excellent

Brianna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property for families. Our two bedroom apartment had everything we needed for our week long holiday. It was spacious and had all the creature comforts to make it feel like home, which included drawers full of board games and DVDs and a kitchen full of appliances and equipment.
Stayed 7 nights in Feb 2023
Response from FauveK on Mar 10, 2023
Thank you Brianna! We appreciate you and your amazing 5 star review! It is a pleasure to have you stay with us and we look forward to welcoming you back in the very near future.Thank you!Fauve KapitzHotel Manager

4/10 Poor

Rebecca

Traveled with family and small children
Disliked: Property conditions & facilities
We feel for the money we charged it was very overpriced. The room itself was clean but that's where it ended. We were told upon checkin there was an issue with the master bedroom light so just use the lamps. That was find however there were llight switch covers missing on several of the switches the one in the master bedroom so old and deteriorating the plastic shard off in my finger, the ensuite the cold water tap fell off on one of the basins, the shower leaked, toilet didn't flush properly unless you flushed mabye 3 times and we paid for a 5th person and no bed had been made up or linen left behind so we had to use towels on the lounge for our daughter.
Stayed 1 night in Feb 2023
Response from Fauve on Feb 21, 2023
Dear Rebecca,Thank you for taking the time to leave a review. We welcome feedback, both positive and constructive because we genuinely want to know what our guests think about our facilities and service.Our goal is to provide a totally satisfying experience to each and every person who stays with us. Unfortunately, in your case, we were not successful in accomplishing this goal for which we do sincerely apologise. I have investigated the concerns you have raised and I can assure you that prior to Saturday we were not aware of the maintenance issues in apartment 906. I have spoken with our Maintenance Manager today and he too was not aware as it was not documented on the register in which he works from, my absolute sincere apologies that the issues were found by you on arrival. It is unacceptable. Speaking with the team further, the light in the bathroom was raised by housekeeping on Saturday with front desk but due to being fully booked with no maintenance the issue was unable to be addressed at the time. Again, my apologies we could not fix the issue prior to you checking in.We have registered all of the maintenance issues raised and maintenance is working through these as we speak, thank you.With regards to the bedding issue, our apologies. We had your booking drop into our system Friday night prior to your check in on Saturday, the additional person was missed on production of our housekeeping paperwork Friday night, as it was a last minute booking, we are sorry this occurred. We do close reception at 10pm on Saturday night's therefore the team would have been more than happy to make up the media bed that is in the room if you had contacted reception to ensure a comfortable stay was had.I understand that we are unable to change the unfortunate experience you received during your stay with us and your impression of our operations is tarnished. However, in the hope of regaining your confidence with the operations of Sebel Maroochydore, we would like to invite you to stay again so we can exceed your expectations. Before closing I want to say that with the large number of hotels available in the market place, we realise that you had a choice. We greatly appreciate that you chose to stay with us.Kind regards,Fauve KapitzHotel Manager

10/10 Excellent

Kym

Stayed 1 night in Feb 2023

10/10 Excellent

Charlene

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Behzad

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Property was quite dirty Couch and carpet changed color from dirt and germ
Response from Fauve on Jan 6, 2023
Hello Behzad, Thank you for your feedback from your recent stay, we always appreciate reading comments positive and negative to ensure we are always successfully providing our guests with an amazing stay.I note that we have not succeeded with this for your stay. I have reviewed your feedback and also followed up and checked the couches along with the carpets and the apartment is very clean so I do apologise that this wasn't the case whilst you were staying with us. Thank you again for your feedback and I do hope you stay with us again in the future so we can exceed your expectations.Have a safe and wonderful 2023.Kind regards,Fauve KapitzHotel Manager

2/10 Terrible

Walter

10/10 Excellent

sabrina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. I will definitely come back next hoildays.
Stayed 3 nights in Dec 2022
Response from Sebel Host on Jan 7, 2023
We very much appreciate your comments regarding your stay at the Sebel Maroochydore. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sebel Maroochydore

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

david

Traveled with partner
Liked: Property conditions & facilities
super close to the beach
Stayed 3 nights in Nov 2022
Response from AL on Jan 7, 2023
We very much appreciate your comments regarding your stay at the Sebel Maroochydore. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sebel Maroochydore

6/10 Okay

Matthew

Traveled with family
Liked: Amenities
Was a bit expensive for tge quality of the unit
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff were friendly and helpful, the location is great
Stayed 1 night in Aug 2022
Response from Nicole on Sep 3, 2022
Thank you very much for your review! We are so glad that you enjoyed your stay with us.We look forward to seeing you again!

10/10 Excellent

William, Calgary

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice tall building with clean rooms and great views. Parking available was secure and location is great.
Stayed 3 nights in Apr 2022

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and clean, great entry and veranda didn’t get wet in the rain. Was really relaxing.
Stayed 1 night in Apr 2022
Response from Nicole on Apr 10, 2022
Thank you so much for your review! We are so glad that you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
The room that I was assigned was very spacious and comfortable
Stayed 1 night in Feb 2022
Response from Nicole on Mar 2, 2022
Thank you very much for your review! We are so glad that you enjoyed your stay with us! We look forward to seeing you again in the future!

8/10 Good

Anthony

Business traveler
Liked: Room comfort
Ocean View
Spacious apartment but some of the fittings and appliances looking aged and need to be replaced.
Stayed 1 night in Feb 2022
Response from Nicole on Feb 27, 2022
Thank you very much for your feedback! I apologize for your stay not being up to standard. I will pass your concerns on to my colleagues so that we can address them as soon as possible. Thank you stay with us!

10/10 Excellent

Joanna

Liked: Cleanliness
Great hotel with amazing an view of the ocean. We loved the pool area and the hotel is close to restaurants, shops and the beach. Our apartment had everything we need for our 3 night stay it was nice to relax in the spa bath. We will definitely stay here again.
Stayed 3 nights in Jan 2022
Response from Nicole on Feb 27, 2022
Thank you very much for your review! We are so glad that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2022

10/10 Excellent

Mark

Stayed 2 nights in Dec 2021

10/10 Excellent

Eve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such a wonderful stay. Great location with beautiful ocean view and reception was available 24hrs/day.
Stayed 3 nights in Dec 2021
Response from Nicky on Dec 29, 2021
Thank you very much for your review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean apartment with great views of the beach.
Stayed 1 night in Oct 2021
Response from Nicky on Nov 11, 2021
Thank you very much for your review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we liked the size of the apartment and the pool area. Good position for walking to all the beaches.
Stayed 2 nights in Jul 2021

8/10 Good

roberto

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Apr 2021

10/10 Excellent

Melanie

Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was amazing, the views outstanding, close proximity to beach, restaurants etc, pool and spa areas easily accessible, loved our stay!!
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Aaron & the staff were fantastic! Thank you for everything. Our vacay was one we won't forget!!!
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
good property. Close to shops and beach. Staff are friendly and very helpfull.
Stayed 2 nights in Oct 2020

8/10 Good

Emma, Brisbane

Traveled with partner
The view was amazing. Good location for restaurants.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

8/10 Good

Julie, Gold Coast

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and apartment was spacious and well furnished
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
I had made a booking to accommodate 2 adults and 3 children and only had beds to sleep four people. Generally the unit was
Stayed 1 night in Oct 2020

10/10 Excellent

Masumi

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020