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Overview of Best Western Papilio Hotel

Photo gallery

Guest reviews

4.2 / 5Very Good
43 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationCity of Tomorrow19 min walk
Popular LocationPetra Christian University2 min drive
Popular LocationSuroboyo Carnival Night Market3 min drive
AirportSurabaya (SUB-Juanda)11 min drive

Choose dates to view prices

  • Deluxe Room, 2 Twin Beds, Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Suite, 1 King Bed, Non Smoking, City View

    Room amenities

    • 603 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, 2 Twin Beds, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Room, 1 Queen Bed, Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Deluxe Room, 2 Twin Beds, Balcony, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Room, 2 Twin Beds, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Superior Room, 2 Twin Beds, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe Room, 2 Twin Beds, Non Smoking, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Executive Room, 1 Queen Bed, Smoking

    Room amenities

    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Executive Room, 1 Queen Bed, Non Smoking

    Room amenities

    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details

About this area

Surabaya

Located in Surabaya, Best Western Papilio Hotel is in the city center. Travelers who have shopping on the agenda can visit Royal Plaza Surabaya and Surabaya Town Square. Suroboyo Carnival Night Market and Surabaya Zoo are also worth visiting.

Map
Popular Location

What's nearby

  • City of Tomorrow - 19 min walk
  • Royal Plaza Surabaya - 2 min drive
  • Petra Christian University - 2 min drive
  • Suroboyo Carnival Night Market - 3 min drive
  • Al Akbar Mosque - 5 min drive

Getting around

  • Surabaya Gubeng Station - 8 min drive
  • Surabaya (SUB-Juanda) - 11 min drive

About this property

Best Western Papilio Hotel

3.5-star hotel near Royal Plaza Surabaya
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and 24-hour room service. All 226 rooms provide conveniences like washers/dryers and refrigerators, plus free WiFi and LED TVs with cable channels. 24-hour room service, rainfall showerheads, and free newspapers are among the other amenities available to guests.
Best Western Papilio Hotel offers 226 air-conditioned accommodations with washers/dryers and safes. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)

Food and drink

1 restaurant and 1 coffee shop/café
1 bar
24-hour room service

Things to do

Children's pool
Fitness center
Outdoor pool

Family friendly

Children's pool
Dry cleaning service
Free babysitting/childcare
Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Washer/dryer

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance

Languages spoken

English
Indonesian

Business services

6 meeting rooms
Business center

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Linens
Rollaway/extra beds (surcharge)

Bathroom

Hair dryer
Rainfall showerhead
Shower
Towels

Entertainment

Cable channels
LED TV

Food and drink

Free bottled water
Refrigerator

More

Desk
Free newspapers
Iron/ironing board (on request)
Laptop-friendly workspace
Phone
Safe
Slippers
Washer and dryer

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per day
Cribs (infant beds) are not available

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

Guest reviews

4.2
Very Good
5 - Excellent
21
4 - Good
15
3 - Okay
4
2 - Mediocre
1
1 - Poor
2
4.4
Cleanliness
4.2
Service and Staff
3.6
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places

Stayed 4 nights in Aug 2019

1/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Jun 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!

Stayed 2 nights in Jun 2019