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Four Points by Sheraton Surabaya

Photo gallery for Four Points by Sheraton Surabaya

Exterior
Outdoor pool, pool umbrellas, sun loungers
Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk
Restaurant
Restaurant

Overview of Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

Guests rated this location 9.7/10 - Exceptional

Explore the area

  • Popular LocationTunjungan Plaza1 min walk
  • Popular LocationSurabaya Plaza Shopping Mall16 min walk
  • Popular LocationSubmarine Monument18 min walk
  • AirportSurabaya (SUB-Juanda)46 min drive

Room options

About this area

Surabaya

Located in Surabaya, Four Points by Sheraton Surabaya is connected to a shopping center. Grahadi and Old City are local landmarks, and travelers looking to shop may want to visit Tunjungan Plaza and BG Junction. Taman Hiburan Rakyat and Surabaya Zoo are also worth visiting.
Visit our Surabaya travel guideOpens in a new window
Map

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Grahadi - 7 min walk
  • Joko Dolog Statue - 8 min walk
  • Surabaya Plaza Shopping Mall - 16 min walk
  • Submarine Monument - 18 min walk

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 41 min drive

Restaurants

  • Starbucks - 1 min walk
  • Thai Street Restaurant - 2 min walk
  • Wee Nam Kee Chicken Rice - 3 min walk
  • Haidilao Hot Pot - 1 min walk
  • Starbucks - 1 min walk

About this property

Four Points by Sheraton Surabaya

4-star hotel connected to the convention center
Take advantage of a roundtrip airport shuttle, a terrace, and a shopping mall on site at Four Points by Sheraton Surabaya. The onsite café, Wrapped, features light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), access to a nearby indoor pool, and 8 meeting rooms
  • Free newspapers, ATM/banking services, and an elevator
  • Guest reviews say good things about the helpful staff and proximity to shopping
Room features
All 293 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • Coffee/tea makers, daily housekeeping, and electrical adapters/chargers

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:30 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lime Restaurant
  • Lobby Lounge
  • Wrapped

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool (guest access)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya Hotel
Four Points by Sheraton Surabaya Surabaya
Four Points by Sheraton Surabaya Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Four Points by Sheraton Surabaya?

As of Apr 2, 2023, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya on Apr 4, 2023 start from $69.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Surabaya?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya?

Check-in is from 3 PM - midnight.

What time is check-out at Four Points by Sheraton Surabaya?

Check-out is at noon.

Does Four Points by Sheraton Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per person applies.

Where is Four Points by Sheraton Surabaya located?

Located in the heart of Surabaya, this hotel is within a 10-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and Sharp Bamboo Monument are also within 15 minutes. Surabaya Pasar Turi Station is 25 minutes by foot and Surabaya Gubeng Station is 28 minutes.

Four Points by Sheraton Surabaya Reviews

Four Points by Sheraton Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 143 out of 218 reviews" "
" "10 - Excellent 66%
Rating 8 - Good. 63 out of 218 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 10 out of 218 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 1 out of 218 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 1 out of 218 reviews" "
" "2 - Terrible 0%

9.3/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

8/10 Good

Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Chan

10/10 Excellent

C

Stayed 1 night in Dec 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short trip to Surabaya
Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Stayed 2 nights in Aug 2022

10/10 Excellent

Leony

Stayed 1 night in Aug 2022

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022

8/10 Good

Richard

Stayed 2 nights in May 2022

8/10 Good

Santi

Stayed 3 nights in Dec 2021

10/10 Excellent

VIJAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Very clean and comfortable Friendly and well mannered staff
Stayed 1 night in Nov 2021

10/10 Excellent

jelita eka

Stayed 2 nights in Oct 2021