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Reviews

4.5 / 5Wonderful
177 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Tunjungan Plaza
    6 min walk
  • Popular Location
    BG Junction
    12 min walk
  • Popular Location
    Surabaya Plaza Shopping Mall
    14 min walk
  • Airport
    Surabaya (SUB-Juanda)
    43 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 1 Twin Bed

    Room Amenities

    • Sleeps 3
    • 1 Twin Bed
    More details
  • Premium Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Premium Suite, 1 Bedroom

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Surabaya

Connected to the convention center and in the city center, Four Points by Sheraton Surabaya is in an area with good shopping. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Grand City Surabaya. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.

Visit our Surabaya travel guide
5/5 guest location rating

Guests like it for

  • Great shopping (87 reviews)
  • Good eats (58 reviews)
  • Walkable (53 reviews)
Popular Location

What's nearby

  • Tunjungan Plaza - 6 min walk
  • BG Junction - 12 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • Submarine Monument (Monumen Kapal Selam) - 18 min walk
  • Masjid al Akbar - 8 min drive

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Wrapped – Serves light fare daily.
  • Lime Restaurant – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.
  • Lobby Lounge – Pool-view lobby lounge. Serves light fare daily.

About this property

Four Points by Sheraton Surabaya

Central hotel connected to the convention center in Surabaya with free parking
A restaurant, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and valet parking. All 293 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LED TVs. Guests will also find minibars, premium bedding, and coffee makers.
Four Points by Sheraton Surabaya offers 293 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Valet parking: IDR 50000 per stay
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 239580 for adults and IDR 119790 for children
1 restaurant and 1 coffee shop/café
1 bar
24-hour room service

Things to do

24-hour fitness center
Children's pool
Outdoor pool
Shopping mall

Family friendly

Children's pool
Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities

Languages spoken

English

Business services

8 meeting rooms
Business center

Outdoors

BBQ grill(s)
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Visual alarms in hallways

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper

Entertainment

43-inch LED TV

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Free cribs (infant beds)!

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 239580 for adults and IDR 119790 for children (approximately)
  • Airport shuttle fee: IDR 346000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Four Points Sheraton Surabaya Hotel
  • Four Points Sheraton Surabaya
  • Four Points By Sheraton Surabaya Java
  • Four Points by Sheraton Surabaya Hotel
  • Four Points by Sheraton Surabaya Surabaya
  • Four Points by Sheraton Surabaya Hotel Surabaya
4.5

Wonderful

5 - Excellent
110
4 - Good
56
3 - Okay
9
2 - Mediocre
1
1 - Poor
1
4.6
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and its attached to the best mall in Surabaya , so extremely convenient.

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 5 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Oct 2019

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Happy Stay

    fantastic

    Stayed 3 nights in Oct 2019

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