Comfortable hotel in the heart of Surabaya.
Posted Dec 30, 2013
The Plaza hotel is well positioned for those that would like to be in a comfortable setting, near a mall (a minutes walk to 2 in this case) and good value for money. The staff are very helpful and pleasant to deal with, offering a new room immediately when I mentioned a problem with my first. I didn't expect that, although as it couldn't be resolved during my stay I appreciated them doing what they could. The gym and swimming pool are off site, a couple of minutes walk which isn't so bad, although the facilities are a bit below par. Altogether I would stay there again, happy with the personable service, level of comfort, location and pricing.