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Reviews

4.6 / 5Wonderful
194 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Tunjungan Plaza
    6 min walk
  • Popular Location
    BG Junction
    11 min walk
  • Popular Location
    Taman Hiburan Rakyat
    14 min walk
  • Airport
    Surabaya (SUB-Juanda)
    19 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Classic Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Classic Room

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Suite (Heritage)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Suite (Heritage)

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Suite (Majapahit Legendary)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Surabaya

Located in Surabaya, Hotel Majapahit Surabaya Managed by AccorHotels is in the city center. Travelers who have shopping on the agenda can visit Grand City Surabaya and Tunjungan Plaza. Traveling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium.

Visit our Surabaya travel guide
Popular Location

What's nearby

  • Tunjungan Plaza - 6 min walk
  • BG Junction - 11 min walk
  • Taman Hiburan Rakyat - 14 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • World Trade Centre - 18 min walk

Getting around

  • Surabaya Pasar Turi Station - 3 min drive
  • Surabaya (SUB-Juanda) - 19 min drive

Restaurants

  • Indigo Restaurant – Restaurant offering international cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Sarkies Restaurant – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Lobby Lounge – Garden-view coffee shop. Open daily.
  • The Maj Pub and Dine – Pub offering Italian cuisine. Serves lunch and dinner daily.

About this property

Hotel Majapahit Surabaya Managed by AccorHotels

5-star family-friendly hotel, walk to Tunjungan Plaza
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. All 143 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and LCD TVs with cable channels. Guests will also find 24-hour room service, minibars, and separate bathtubs and showers.
Hotel Majapahit Surabaya Managed by AccorHotels offers 143 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.
This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Martha Tilaar Spa has 3 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Limited parking spaces
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Free shopping center shuttle
Limo/town car service

Food and drink

Breakfast available for a fee: IDR 181500 per person
3 restaurants and 1 coffee shop/café
2 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

Children's pool
Fitness center
Full-service spa
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Ballroom
Banquet hall
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Indonesian

Business services

Business center
Computer station
Meeting rooms

Outdoors

BBQ grill(s)
Garden
Rooftop terrace

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Spa open daily
Spa tub

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Ceiling fan
Free cribs/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Separate bathtub and shower
Towels

Entertainment

42-inch LCD TV
Cable channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Free newspapers
In-room massage
Iron/ironing board (on request)
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 423500.0 per stay.
  • Free cribs (infant beds)!

Property payment types

JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 181500 per person (approximately)
  • Airport shuttle fee: IDR 285000 per vehicle (one way)
  • Rollaway bed fee: IDR 423500.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 6 AM to 8 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Hotel Majapahit
  • Hotel Majapahit Surabaya Managed AccorHotels
  • Hotel Surabaya Majapahit
  • Majapahit Hotel
  • Majapahit Hotel Surabaya
  • Majapahit Surabaya
  • Majapahit Surabaya Hotel
  • Surabaya Hotel Majapahit
  • Surabaya Majapahit
  • Surabaya Majapahit Hotel
  • Hotel Majapahit Surabaya Java
  • Mandarin Oriental Surabaya
  • Surabaya Mandarin Oriental
  • Hotel Majapahit Managed AccorHotels
  • Majapahit Surabaya Managed AccorHotels
  • Majapahit Managed AccorHotels
  • Hotel Majapahit Surabaya
  • Hotel Majapahit Surabaya Managed by AccorHotels Hotel
  • Hotel Majapahit Surabaya Managed by AccorHotels Surabaya
  • Hotel Majapahit Surabaya Managed by AccorHotels Hotel Surabaya
4.6

Wonderful

5 - Excellent
129
4 - Good
55
3 - Okay
2
2 - Mediocre
6
1 - Poor
2
4.4
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.3
Property condition

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

Beautiful hotel. Too little good working electrical facilities in the room though. I found living insects in my mattrass after a stitchy night. After reporting this to the staff I received in upgrade en got free cleaning of all my clothes and luggage. Bedbugs?!

Stayed 4 nights in Jan 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    travel back in time...Sarkies brothers legacy in the many South East Asia countries..

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Property by M C Escher - quite amazing....beautiful gardens, courtyards, wonderful historic building

    Stayed 1 night in Nov 2019

    2/5

    • Liked: Staff & service
    • Disliked: Cleanliness, property conditions & facilities, room comfort

    We booked 3 nights stay in Majapahit hotel. People say it is a 5 stars hotel but I would give it 2 stars due to the following reasons : 1) Found dead tiny lizard (about 2-inch long) on bathroom floor and we called house keeping to remove it. 2) First time faucet water was running dirty for few seconds (brownish color). 3) Need to replace TV in the bedroom. The tv is old and had bad quality of picture in all channels.

    Stayed 4 nights in Oct 2019

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