Front of property

Reviews of Hotel Majapahit Surabaya - MGallery

5 out of 5
Hotel Majapahit Surabaya - MGallery
Jalan Tunjungan No. 65, Surabaya, East Java

Reviews

9.2

Wonderful

Rating 10 - Excellent. 181 out of 257 reviews" "
Rating 8 - Good. 63 out of 257 reviews" "
Rating 6 - Okay. 3 out of 257 reviews" "
Rating 4 - Poor. 6 out of 257 reviews" "
Rating 2 - Terrible. 4 out of 257 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jill, Blandford Forum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice, colonial style, property. Staff were lovely. For a small hotel, there were several dining options. Food and cocktails were good. It very convenient for Borobodour, yet quiet and peaceful with nice grounds.
Stayed 1 night in Feb 2024
Response from Kahar Salamun - GM on Feb 19, 2024
Dear Jill,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Excellent

Carolyn, Ocracoke

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful luxurious historic hotel. Excellent breakfast buffet
Stayed 1 night in Jan 2024
Response from Kahar Salamun - GM on Jan 19, 2024
Dear Carolyn,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm and only serve the best dishes you could ever ask.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a historical landmark in indonesian history. built in 1910 truly a beautiful hotel.
Stayed 1 night in Dec 2023
Response from Kahar Salamun - GM on Jan 4, 2024
Dear Joseph,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the old colonial style
Stayed 3 nights in Dec 2023
Response from Kahar Salamun - GM on Jan 4, 2024
Dear David,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Excellent

DIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with its history. Rooms requires an uplift look.
Stayed 1 night in Dec 2023
Response from Kahar Salamun - GM on Feb 19, 2024
Dear Diana,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

8/10 Good

michael

Stayed 2 nights in Nov 2023
Response from Kahar Salamun - GM on Nov 9, 2023
Dear Michael,We were happy to received your rating and review about your recent experience with Hotel Majapahit Surabaya, it's such a delight to have you as our guest and it's glad to know that you are happy with the service we offered. We hope to have the chance of welcoming you back in the nearest future.Sincerely.Kahar Salamun - GM

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Excellent Staff and environment a quite oasis in the middle of the city. The hotel has important historical context to Indonesia. Food in restaurant was great and fulfilling. Bed extremely comfortable and bath was a nice bonus
Stayed 2 nights in Sep 2023
Response from Kahar Salamun - GM on Oct 9, 2023
Dear Samuel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

10/10 Excellent

MARIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to return to again & again!
Stayed 3 nights in Sep 2023
Response from Kahar Salamun - GM on Oct 9, 2023
Dear MariamThank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

10/10 Excellent

Mohamad Nasir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff
Stayed 2 nights in Jul 2023
Response from Kahar Salamun - GM on Aug 1, 2023
Dear Mohamad Nasir,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects.it really means a lot to us. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

10/10 Excellent

clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family in Surabaya
Excellent stay - beautiful 114 year old Hotel nestled among high rises For age or has been very well maintained Very nice change of pace from sterile chain hotels Nuce breakfast
Stayed 2 nights in May 2023
Response from Kahar Salamun - GM on Jun 28, 2023
Dear our precious Guest,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here.It is a great pleasure to hear that we have met your expectations in all aspects.We thank you for your recommendation, it really means a lot to us.I will definitely forward your compliments to all members of my team, in order to take their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

10/10 Excellent

Noranah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Kahar Salamun - GM on Mar 14, 2023
Dear Noranah,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

10/10 Excellent

Sachi

Stayed 3 nights in Jan 2023
Response from Kahar Salamun - GM on Feb 6, 2023
Dear Valuable Guest,On behalf of The Hotel Majapahit Surabaya, we would like to thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,

8/10 Good

Wei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to a upscale shopping mall in Surabaya. You can all kinds of luxury goods and food in the mall. It also has awesome colonial architecture and lighting at night. I had problem with the mosquitoes which are everywhere and in the room, so bring some repellent if you attract mosquitoes.
Response from Kahar Salamun - GM on Dec 22, 2022
Dear valuable guest,we are thrilled to receive your high rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects. however we would like to apologize for mosquito issue, we are doing regular fogging to solve this matter.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,Kahar SalamunGeneral Manager

6/10 Okay

Jagdeep

Stayed 1 night in Dec 2022
Response from Kahar Salamun - GM on Dec 20, 2022
Dear Jagdeep,Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the sense of authenticity of the building, the gardens are beautiful and well maintained.
Stayed 1 night in Nov 2022
Response from Kahar Salamun - GM on Nov 16, 2022
Dear Agus,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your recommendation for other travelers, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kahar Salamun - GM

10/10 Excellent

Don, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely, luxurious stay for us. A piece of history in the heart of Surabaya. Thanks for having us.
Stayed 2 nights in Oct 2022
Response from Kahar Salamun - GM on Nov 16, 2022
Dear Laura,On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Kahar SalamunGeneral Manager.

10/10 Excellent

Olof, Ystad

Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gréât place to stay
A famously historical hotel with great facilities. The staff is terrific:friendly, informative, professional and happy. The hotel is as neat as a pin and grandiose. The gardens and pool are well kept. Indigo restaurant which is attached offers lovely food and make a mean cup of coffee. Close to other historical buildings.
Enclosed garden
Beautiful bedroom
Lovely desk
Lounge
Stayed 2 nights in Sep 2022
Response from Kahar Salamun - GM on Nov 16, 2022
Dear Michael,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
nice hotel but need better maintenance
Nice hotel with beautiful compound but rooms need better upkeep and maintenance. Amenities are not keeping up with the image of a 5 star hotel
Stayed 3 nights in Sep 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning room onto pool. Room more the size of a house then hotel room. Old world, gardens etc as good as old gets. In thousand or so hotel stays this could be the best.
Stayed 2 nights in Jul 2022

2/10 Terrible

Brian

They charged me a refundable deposit and never refunded it. I have already contacted them multiple times regarding it but they simply just ignored it.
Stayed 2 nights in Apr 2022
Response from Desi on Jun 22, 2022
Dear Mr. Brian First of all We would like to asking your apologize regarding about credit card deposit and late responses Because we need to trace the transaction to our Front Office team and Accounting team about it. You made a deposit with Credit Card IDR.500,000 while you check in on 30 April 2022 , and we found that you have a bill consume at our restaurant on 30 April evening in the amount of IDR.121,000 , while you check out our colleague do Offline (we make a payment by deducting amount from your deposit) So your deposit IDR.500,000 – IDR.121.000 = so you still have balance IDR.379,000 (that should be already return to your account ) We already attached the slip of payment also copy of your invoice of restaurant bill to be your references. we have also send the same information to your private email address on 27 of May and haven't received any feedback from you yet to this day. Should you have any questions please do not hesitate to contact us.

10/10 Excellent

Indra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical well-maintained hotel
It was a pleasant experience staying in a historic but well-maintained hotel. With full service from super friendly staff, it was an enjoyable stay. Everyone visits Surabaya, must stay in this hotel to appreciate Surabaya as a Historic City.
Stayed 1 night in Apr 2022
Response from Desi on Jun 6, 2022
Dear Indra, Thank you very much for choosing Hotel Majapahit Surabaya - MGallery and I hope you have arrived home safe and sound from the travel. We are happy to see that you enjoyed your stay and appreciate all our excellent services. It is very nice to learn that you find our historical hotel and service was very convenient. Thank you for sharing your experience with us, and we look forward to receiving you again. Very Best Regards,

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a lot of character in architecture, furniture and history but was exceptionally well presented. The recent refresh has resulted in a very well presented environment. The staff were friendly, professional and attentive. Highly recommended.
Stayed 6 nights in Oct 2021
Response from Desi on Oct 27, 2021
Dear Mr. Peter, thank you for taking the time to review us and for your positive feedback. Indeed the Majapahit is a unique Property in Indonesia and last June we just celebrate the 110th year's anniversary after the first Opening. A Legendary Hotel in the middle of the City with its huge Garden where birds gathering to sing every morning will wake you up to boost the right energy for the new day to start. Your appreciation about our Team's service will be shared among all personnel and we are sure they will be very happy to acknowledge. There will be a day you will come back to Surabaya and we do hope to greet you soon again. With very kind regards Desi

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Desi on Oct 26, 2021
Dear Ms. Lisa, we would like to say thank you for your recent stay, it's great to see your good rating for Hotel Majapahit Surabaya, we will share your review with the whole team and will certainly motivate us to provide the best in the future. Thank you again and we look forward to your next visit. Best regards -Desi-

10/10 Excellent

Daniel

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A historic hotel
It was a great experience overall.
Stayed 17 nights in Jul 2021
Response from Desi on Jul 21, 2021
Dear Mr. Daniel, we are grateful to receive your perfect rating about your experience in our hotel. It fulfils us with proud and sincere happiness, we hope to have the chance of welcoming you back soon. Best wishes from Surabaya.

10/10 Excellent

PHILIP ROSS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Desi on Jun 24, 2021
Dear Mr. PHILIP ROSS, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,

10/10 Excellent

Noorharrison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome crew
Stayed 3 nights in Feb 2020
Response from Leony on Mar 2, 2020
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

10/10 Excellent

Noorharrison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay with friendly cheerful staff. Keep it up guys
Stayed 3 nights in Feb 2020
Response from Leony on Mar 2, 2020
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Leony on Feb 3, 2020
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL EXPERIENCE
Great hotel to stay in Surabaya. The service is impeccable. Staff are very helpful and polite. This hotel certainly deserves its 5-star rating. Location is central and convenient.
Stayed 5 nights in Jan 2020
Response from Benny on Feb 1, 2020
Dear Sir/Madam, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope your next visit will be as wonderful as the previous one. Thank you.

10/10 Excellent

Ridzwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent old style hote
Magnificent old style hotel with all the contemporary facilities! We had a wonderful tranquil stay there.
Stayed 1 night in Jan 2020
Response from Benny on Jan 31, 2020
Dear Ridzwan, Thank you for your wonderful review, as the only National Cultural Heritage Hotel in Surabaya, it was always a pleasure to know that our valuable guest had an pleasant stay and appreciate the value of the hotel itself. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel. Too little good working electrical facilities in the room though. I found living insects in my mattrass after a stitchy night. After reporting this to the staff I received in upgrade en got free cleaning of all my clothes and luggage. Bedbugs?!
Stayed 4 nights in Jan 2020
Response from Desi on Jan 27, 2020
Dear Valuable Guest, thank you for taking the time to review us and all your comments, we have well noted all negative issues and rest assured we are going address them to our housekeeping Team and make sure this things will never happen again. Nevertheless we do hope you will give us an opportunity to serve you again in the near future. With very warm regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean, except for some stains on the upholstery. Mosquitoes are a problem here, so much so that in the evening a guy came knocking with a can of repellent to spray the room...
Stayed 2 nights in Jan 2020
Response from Benny on Jan 24, 2020
Dear Sir/Madam, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Regarding the mosquitoes, we do spray regularly to minimize their impact and have mosquito repellent if needed. Kind regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from Desi on Jan 16, 2020
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Desi on Jan 14, 2020
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History and outstanding friendliness with great location
Stayed 7 nights in Jan 2020
Response from Desi on Jan 13, 2020
Dear Valuable guest, your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

8/10 Good

jT, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
travel back in time...Sarkies brothers legacy in the many South East Asia countries..
Stayed 1 night in Jan 2020
Response from Desi on Jan 10, 2020
Dear valuable guest, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer. We hope to have the chance to welcome you back soon, sincerely

10/10 Excellent

Phil, Surabaya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property by M C Escher - quite amazing....beautiful gardens, courtyards, wonderful historic building
Stayed 1 night in Nov 2019
Response from Desi on Dec 31, 2019
Dear Valuable guest, Thank you for your compliments for Hotel Majapahit Surabaya, it was a pleasure for us to know that our service met your expectation. thank you again for your high appreciation towards our gardener team who maintain our garden beautiful, we are looking forward to welcoming you back in the nearest future. with warm regards,

10/10 Excellent

manoj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance/luxury.
v nice property with lot of style and history...big rooms... close to a busy mall...v good food in the restaurant.
Stayed 1 night in Sep 2019
Response from Desi on Dec 31, 2019
Dear Valuable guest, It was a great pleasure to have you in our Hotel, and we would also thank you for sharing your time in providing us with your comments about our services and performance. We are truly pleased to note that you have enjoyed your stay as it always been our goal to satisfy an important guest like yourself. Please accept our sincere appreciation and we look forward for the opportunity to serve you again in the near future. with kind regards,

10/10 Excellent

Dr Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and staffs were helpful
Stayed 3 nights in Jul 2019
Response from Desi on Dec 31, 2019
Dear Mr. Edward, Thank you so much for your positive feedback for Hotel Majapahit Surabaya, sure we will share your compliment to our team member. we are looking forward to welcoming you back in the nearest future. with warm regards,

10/10 Excellent

Adrian Hoyin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Desi on Jun 24, 2021
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

4/10 Poor

Tjandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We booked 3 nights stay in Majapahit hotel. People say it is a 5 stars hotel but I would give it 2 stars due to the following reasons : 1) Found dead tiny lizard (about 2-inch long) on bathroom floor and we called house keeping to remove it. 2) First time faucet water was running dirty for few seconds (brownish color). 3) Need to replace TV in the bedroom. The tv is old and had bad quality of picture in all channels.
Stayed 4 nights in Oct 2019

10/10 Excellent

ChristopherDick, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
There history, heritage and atmosphere. Also, the Art Deco and Art Nouveau stylings everywhere.
Stayed 4 nights in Oct 2019
Response from Desi on Jun 24, 2021
Dear Mr. Christoper, we are so pleased to hear that we were able to assist you with all of your needs during your stay. We greatly appreciate on your tremendous compliments for the hotel building existence. Thank you and sincerely yours.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Hoho, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice historical building and the company keep it very well. And the location is good, right next to mall and a local market. But when u inside this big building, you feel really peaceful and relax. All staff are nice and the breakfast also good.
Stayed 4 nights in Sep 2019

8/10 Good

yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Desi on Jun 24, 2021
Dear valuable guest, Your feedback is truly valued & thank you for sharing your recent experience stay with us. Kind regards,

10/10 Excellent

YunisAnn, Perth Western Australia 🇦🇺

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful history building with nice garden,remind me when childhood living with my nan in probolinggo feels like a home.The staff very friendly and helpful.And I want to say special thanks for the girls who works for Marta Tilaar spa,help me to make unforgettable moment for my beautiful sister.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally i would stay at the Marriott when in Surabaya, but this last trip i decided to try out the Majapahit. My wife and i loved the hotel, the staff, the food, and the overall feel of the hotel had to offer. Never had a bad meal, and the management were friendly. Housekeeping took care of any problems we may have had. And when we checked out, the hotel provided us with a simple breakfast which hit the spot, the J.W. Marriott never did that for the times i stayed there. I will continue going back to the Majapahit when i stay in Surabaya, and i would highly recommend the Majapahit, and its walking distance to the mall.
Stayed 12 nights in Aug 2019
Response from Desi on Jun 24, 2021
Dear Sir/Madam, we are so pleased to hear that we were able to assist you with all of your needs during your stay. We greatly appreciate on your tremendous compliments upon our team and we are definitely looking forward to your upcoming stay with us for another personal memorable experience. Thank you and sincerely yours.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Desi on Jun 24, 2021
Dear Valuable Guest, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,