Lobby sitting area

Reviews of ibis Surabaya City Center

3.5 out of 5
ibis Surabaya City Center
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 70 reviews" "
Rating 8 - Good. 40 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 0 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 18, 2024
Dear Katie,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024
Response from FOM on Jan 30, 2024
Dear Lydia Mason,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager

10/10 Excellent

Ngai Weng

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023
Response from FOM on Dec 11, 2023
Dear Ngai Weng,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

6/10 Okay

Ahmad

Stayed 1 night in Sep 2023
Response from FOM on Sep 12, 2023
Dear Ahmad,Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ngurah SedanaGeneral Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from FOM on Aug 19, 2023
Ryan yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager

10/10 Excellent

Nyoman

Stayed 2 nights in Jun 2023
Response from FOM on Aug 19, 2023
Nyoman yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022
Response from FO on Dec 9, 2022
Dear AngelaWe very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager

2/10 Terrible

JAMES

Stayed 3 nights in Sep 2022

8/10 Good

WANG MENG

Business traveler
Liked: Staff & service
Stayed 2 nights in Sep 2022
Response from FO on Sep 20, 2022
Dear WANG MENG,Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral manager

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019
Response from Vivi Anggriani - General Manager on May 22, 2019
Dear Valued Guest, Warmest Greetings from Ibis Surabaya City Center… I wanted to personally thank you for staying with us and for giving positive review on Expedia. I will be happy to be of your assistance and look forward to hear from you. Best regards, Vivi Anggriani General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Vivi Anggriani on Mar 27, 2019
Dear Valued Guest, Thank you for your score review. We are looking forward to welcoming you on Ibis Surabaya City Center. Kind Regards, Vivi Anggriani General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Vivi Anggriani on Nov 1, 2018
Dear Valued Guest, Thank you for choosing Ibis Surabaya City Center during your trip to Surabaya. It's a great source of inspiration and assistance to receive feedback from our valued guests. We look forward to welcoming you back in the near future and we hope your next visit will be more pleasant than the previous one. Yours Faithfully, Vivi Anggriani General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018
Response from Vivi Anggriani on Nov 3, 2018
Dear Valued Guest, Warmest Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us and for taking the time to give nice review. We are delighted to learn that overall you have enjoyed your stay and we sincerely hope that we may welcome you back in the near future. Thank you again for all your honest feedback and it is only with this input that we have the opportunity to improve our services. Please do let me know personally if I may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Ok Ok. .. not bad
Overall Good. Receptionist friendly
Stayed 1 night in Sep 2018
Response from Vivi Anggriani on Nov 3, 2018
Dear Valued Guest, Thank you very much for your very valuable feedback. I am definitely grateful for each of the points, as it helps us to see from a guests’ point of view and we may improve accordingly. We sincerely hope that we may welcome you back in the near future, and please let me know personally if I may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City, private and quiet
I enjoyed my stay, and liked the location.
Stayed 1 night in Aug 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good city centre hotel
A nicely kept and well placed hotel but on a busy road. Dependent on room you do pick up on overnight noise.
Response from Vivi Anggriani on May 4, 2018
Dear Mr. Kevin, Greeting from Ibis Surabaya City Center.... Thank you for taking the time to write your review on and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. It's a great source of inspiration and assistance to receive feedback from our valued guests. I will share your comments with our team. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that we may welcome you back again soon. Please let us know if we may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Kebetulan ada acara di gramedia Expo, dan Hotel ini persis di depannya. Kamar standar, dengan kamar mandi berukuran agak kecil. Rasa makanan breakfast lumayan, tapi pilihan menu agak terbatas.
Stayed 1 night in Jan 2018
Response from Vivi Anggriani / General Manager on Feb 7, 2018
Yth Bapak / Ibu, Salam Hangat dari Kota Pahlawan Surabaya... Terima kasih kami ucapkan kepada Bapak/Ibu atas waktu yang telah diluangkan untuk menuliskan pengalaman selama menginap di hotel Ibis Surabaya City Center. Review ini akan menjadi evaluasi bagi kami untuk meningkatkan kualitas pelayanan dan mutu untuk melayani semua tamu kami. Bapak / Ibu, Kami menantikan kunjungan Bapak/Ibu ke Hotel Ibis Surabaya City Center lagi dan sangat berharap dapat memberikan pelayanan yang lebih baik pada kunjungan yang berikutnya di hotel kami. Hormat kami, Vivi Anggriani General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location and convenient to most places
I always enjoyed staying at IBIS hotel chains worldwide and this is no exception. The branding is one of 'value for money'.
Stayed 2 nights in Nov 2017
Response from Dodit Hapsoro on Dec 9, 2017
Dear Mr/Mrs, Thank you for taking the time to write your review and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. Guest satisfaction is our main service goal, however, please be assured we have taken notes of your feedback. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future and we hope your next visit will be more pleasant than the previous one. Yours Faithfully, Dodit N Hapsoro General Manager

8/10 Good

Verified traveler

Liked: Cleanliness
Key access for the elevator was not working properly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable. No parking for micro bus, it's a bit terrible

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to be back
I stayed in the hotel about 3 years, and it was nice to be back. The staff were friendly, and the seafood BBQ on my first day was great. The breakfast was good, and I really enjoyed my stay. I will consider the hotel on my next visit.

8/10 Good

SHUK FUN LOUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will choose this hotel again
good, wifi connection was good, staff were friendly, the room was clean

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
Nice stay

10/10 Excellent

Irwan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in central location
Great hotel, great service, great staff. Definitely will come back again.
Response from Dodit Hapsoro on Feb 21, 2016
Dear Bapak Irwan, Warmest greeting from Ibis Surabaya City Center.. We sincere appreciate you taking the time to review us and share your experiences during stayed with us. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

8/10 Good

tripaddict

Liked: Cleanliness, staff & service
Suitable for Short Staycation
The hotel is located across Dyandra Convention Center where the event which we need to attend is located. The location is centrally located in the city but quite far walking distance to eateries, local interests, or shopping centers.

6/10 Okay

Verified traveler

Liked: Cleanliness

2/10 Terrible

Andri, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed 13 days. no comment and don't want to visit anymore
Response from EAM on Jan 16, 2016
Dear Mr. Andrie, Thank you for taking the time to tell us about your experience at the Ibis Surabaya City Center. We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please lets us know about experiences that has made you dissapointed so we can improve taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely your, Ngurah Mertha Sedana Executive Assistant Manager

8/10 Good

Raja, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good !
Very good hotel :) It will be very good if this hotel has pool
Response from EAM on Nov 7, 2015
Dear Raja, Warmest greeting from Kota Pahlawan Surabaya.. We sincere appreciate you taking the time to review us at Expedia.com. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya. Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel in Surabaya City Centre
Nice hotel in a convenient neighborhood. Parking space is a bit tight to maneuver, but it's good enough.
Response from EAM on Nov 7, 2015
Dear Sir/Madame Warmest greeting from Kota Pahlawan Surabaya.. We sincere appreciate you taking the time to review us and tell us your experience during your stay at Ibis Surabaya City Center. We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant. Sincerely, Dodit N. Hapsoro General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FOM on Nov 10, 2023
Dear Ayumi,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from FOM on Nov 10, 2023
Dear Ayumi,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager

8/10 Good

Rosel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut! Alles war stimmig!!!
Stayed 2 nights in Aug 2023
Response from Dodos on Sep 1, 2023
Dear Rosel ,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harga bersahabat tapi cukup nikmat.
Stayed 2 nights in Jul 2023
Response from Dodos on Aug 6, 2023
Tamu yang terhormat,Terima kasih atas komentar dan nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager

10/10 Excellent

carolina

Stayed 1 night in Jul 2023
Response from FOM on Aug 19, 2023
Carolina yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager

6/10 Okay

Angela

Stayed 4 nights in Jun 2023
Response from FO on Jul 7, 2023
Angela yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager

10/10 Excellent

Tanto

Stayed 1 night in Mar 2022
Response from FO on Apr 1, 2022
Tanto yang terhormat, Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama menginap di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Hormat kami, Ngurah Sedana General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For improvement
Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs all are good in English snd friendly helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau séjour!
Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!
Stayed 2 nights in Aug 2019

8/10 Good

Pang Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員主動,整體設施完善,附近有商場購物點
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Vivi Anggriani on May 22, 2019
Dear Valued Guest, Thank you for staying on Ibis Surabaya City Center and for giving your review trough Expedia. Please do let me know personally if I may make arrangements for you on your next visit. Best Regards, Vivi Anggriani General Manager

8/10 Good

JI KOEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
比椰城ibis地方宽很多,附近有大型商场,是住宿的好地方,价钱没宜。
Stayed 2 nights in Mar 2019
Response from Vivi Anggriani on Mar 27, 2019
Dear Mr Ji Koek, Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us, for taking the time to complete our survey and for your kind words towards our colleagues. We take all feedback of our guests very serious since it is our utmost mission to exceed expectations and create enchanting experiences, therefore all of your feedback helps us to improve our products and services, and they are very valuable to us. We sincerely hope that we may welcome you back again soon. Please let us know if we may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

8/10 Good

WALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dobry,czysty hotel
Stayed 1 night in Aug 2018

8/10 Good

Thitisak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumayan memuaskan cuma Wifi nya lemot
Stayed 3 nights in Jul 2017