All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Katie
Stayed 2 nights in Mar 2024
Response from FOM on Mar 18, 2024
Dear Katie,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Dear Lydia Mason,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
Dear Ngai Weng,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
6/10 Okay
Ahmad
Sep 9, 2023
Ahmad
Stayed 1 night in Sep 2023
Response from FOM on Sep 12, 2023
Dear Ahmad,Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ngurah SedanaGeneral Manager
Ryan yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
10/10 Excellent
Nyoman
Jun 23, 2023
Nyoman
Stayed 2 nights in Jun 2023
Response from FOM on Aug 19, 2023
Nyoman yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
Great place that was very central & close to Tunjungan Plaza
Angela
Stayed 4 nights in Nov 2022
Response from FO on Dec 9, 2022
Dear AngelaWe very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager
2/10 Terrible
JAMES
Sep 26, 2022
JAMES
Stayed 3 nights in Sep 2022
8/10 Good
WANG MENG
Business traveler
Sep 19, 2022
Liked: Staff & service
WANG MENG
Stayed 2 nights in Sep 2022
Response from FO on Sep 20, 2022
Dear WANG MENG,Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral manager
Service staff were friendly, effective, and efficient.
Verified traveler
Stayed 2 nights in May 2019
Response from Vivi Anggriani - General Manager on May 22, 2019
Dear Valued Guest,
Warmest Greetings from Ibis Surabaya City Center…
I wanted to personally thank you for staying with us and for giving positive review on Expedia.
I will be happy to be of your assistance and look forward to hear from you.
Best regards,
Vivi Anggriani
General Manager
Dear Valued Guest,
Thank you for your score review.
We are looking forward to welcoming you on Ibis Surabaya City Center.
Kind Regards,
Vivi Anggriani
General Manager
Dear Valued Guest,
Thank you for choosing Ibis Surabaya City Center during your trip to Surabaya. It's a great source of inspiration and assistance to receive feedback from our valued guests.
We look forward to welcoming you back in the near future and we hope your next visit will be more pleasant than the previous one.
Yours Faithfully,
Vivi Anggriani
General Manager
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Verified traveler
Stayed 1 night in Sep 2018
Response from Vivi Anggriani on Nov 3, 2018
Dear Valued Guest,
Warmest Greeting from Ibis Surabaya City Center....
I wanted to personally thank you for staying with us and for taking the time to give nice review.
We are delighted to learn that overall you have enjoyed your stay and we sincerely hope that we may welcome you back in the near future. Thank you again for all your honest feedback and it is only with this input that we have the opportunity to improve our services.
Please do let me know personally if I may make arrangements for you.
Yours Faithfully,
Vivi Anggriani
General Manager
Dear Valued Guest,
Thank you very much for your very valuable feedback. I am definitely grateful for each of the points, as it helps us to see from a guests’ point of view and we may improve accordingly.
We sincerely hope that we may welcome you back in the near future, and please let me know personally if I may make arrangements for you.
Yours Faithfully,
Vivi Anggriani
General Manager
A nicely kept and well placed hotel but on a busy road. Dependent on room you do pick up on overnight noise.
Kevin
Response from Vivi Anggriani on May 4, 2018
Dear Mr. Kevin,
Greeting from Ibis Surabaya City Center....
Thank you for taking the time to write your review on and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. It's a great source of inspiration and assistance to receive feedback from our valued guests.
I will share your comments with our team. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We sincerely hope that we may welcome you back again soon. Please let us know if we may make arrangements for you.
Yours Faithfully,
Vivi Anggriani
General Manager
8/10 Good
Verified traveler
Jan 30, 2018
Liked: Cleanliness, staff & service, room comfort
Kebetulan ada acara di gramedia Expo, dan Hotel ini persis di depannya. Kamar standar, dengan kamar mandi berukuran agak kecil. Rasa makanan breakfast lumayan, tapi pilihan menu agak terbatas.
Verified traveler
Stayed 1 night in Jan 2018
Response from Vivi Anggriani / General Manager on Feb 7, 2018
Yth Bapak / Ibu,
Salam Hangat dari Kota Pahlawan Surabaya...
Terima kasih kami ucapkan kepada Bapak/Ibu atas waktu yang telah diluangkan untuk menuliskan pengalaman selama menginap di hotel Ibis Surabaya City Center. Review ini akan menjadi evaluasi bagi kami untuk meningkatkan kualitas pelayanan dan mutu untuk melayani semua tamu kami.
Bapak / Ibu, Kami menantikan kunjungan Bapak/Ibu ke Hotel Ibis Surabaya City Center lagi dan sangat berharap dapat memberikan pelayanan yang lebih baik pada kunjungan yang berikutnya di hotel kami.
Hormat kami,
Vivi Anggriani
General Manager
8/10 Good
Verified traveler
Dec 4, 2017
Liked: Cleanliness, staff & service, room comfort
Good location and convenient to most places
I always enjoyed staying at IBIS hotel chains worldwide and this is no exception. The branding is one of 'value for money'.
Verified traveler
Stayed 2 nights in Nov 2017
Response from Dodit Hapsoro on Dec 9, 2017
Dear Mr/Mrs,
Thank you for taking the time to write your review and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya.
Guest satisfaction is our main service goal, however, please be assured we have taken notes of your feedback. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We look forward to welcoming you back in the near future and we hope your next visit will be more pleasant than the previous one.
Yours Faithfully,
Dodit N Hapsoro
General Manager
8/10 Good
Verified traveler
May 12, 2017
Liked: Cleanliness
Key access for the elevator was not working properly.
I stayed in the hotel about 3 years, and it was nice to be back. The staff were friendly, and the seafood BBQ on my first day was great. The breakfast was good, and I really enjoyed my stay. I will consider the hotel on my next visit.
Great hotel, great service, great staff. Definitely will come back again.
Irwan
Response from Dodit Hapsoro on Feb 21, 2016
Dear Bapak Irwan,
Warmest greeting from Ibis Surabaya City Center..
We sincere appreciate you taking the time to review us and share your experiences during stayed with us.
We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya.
Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant.
Sincerely,
Dodit N. Hapsoro
General Manager
8/10 Good
tripaddict
Dec 17, 2015
Liked: Cleanliness, staff & service
Suitable for Short Staycation
The hotel is located across Dyandra Convention Center where the event which we need to attend is located. The location is centrally located in the city but quite far walking distance to eateries, local interests, or shopping centers.
we stayed 13 days. no comment and don't want to visit anymore
Andri
Response from EAM on Jan 16, 2016
Dear Mr. Andrie,
Thank you for taking the time to tell us about your experience at the Ibis Surabaya City Center.
We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please lets us know about experiences that has made you dissapointed so we can improve taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely your,
Ngurah Mertha Sedana
Executive Assistant Manager
Very good hotel :)
It will be very good if this hotel has pool
Raja
Response from EAM on Nov 7, 2015
Dear Raja,
Warmest greeting from Kota Pahlawan Surabaya..
We sincere appreciate you taking the time to review us at Expedia.com.
We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya.
Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant.
Sincerely,
Dodit N. Hapsoro
General Manager
Nice hotel in a convenient neighborhood. Parking space is a bit tight to maneuver, but it's good enough.
Verified traveler
Response from EAM on Nov 7, 2015
Dear Sir/Madame
Warmest greeting from Kota Pahlawan Surabaya..
We sincere appreciate you taking the time to review us and tell us your experience during your stay at Ibis Surabaya City Center.
We will share your appreciation comments to all of our team and We are glad to read that you enjoy your stay during your visit to Surabaya
Once again, Thank you for sharing your experience and we hope your next visit will be more pleasant.
Sincerely,
Dodit N. Hapsoro
General Manager
Dear Ayumi,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager
10/10 Excellent
Ayumi
Nov 3, 2023
Liked: Cleanliness, staff & service
Ayumi
Stayed 1 night in Nov 2023
Response from FOM on Nov 10, 2023
Dear Ayumi,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager
Dear Rosel ,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Tamu yang terhormat,Terima kasih atas komentar dan nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
10/10 Excellent
carolina
Jul 26, 2023
carolina
Stayed 1 night in Jul 2023
Response from FOM on Aug 19, 2023
Carolina yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
6/10 Okay
Angela
Jun 14, 2023
Angela
Stayed 4 nights in Jun 2023
Response from FO on Jul 7, 2023
Angela yang terhormat,Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center.Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.Stay Safe & Keep HealthyHormat kami,Ngurah SedanaGeneral Manager
10/10 Excellent
Tanto
Mar 28, 2022
Tanto
Stayed 1 night in Mar 2022
Response from FO on Apr 1, 2022
Tanto yang terhormat,
Terima kasih atas nilai yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama menginap di hotel ibis Surabaya City Center.
Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari.
Hormat kami,
Ngurah Sedana
General Manager
Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente,
Allez y vous ne saurez pas déçu!
Dear Valued Guest,
Thank you for staying on Ibis Surabaya City Center and for giving your review trough Expedia.
Please do let me know personally if I may make arrangements for you on your next visit.
Best Regards,
Vivi Anggriani
General Manager
Dear Mr Ji Koek,
Greeting from Ibis Surabaya City Center....
I wanted to personally thank you for staying with us, for taking the time to complete our survey and for your kind words towards our colleagues.
We take all feedback of our guests very serious since it is our utmost mission to exceed expectations and create enchanting experiences, therefore all of your feedback helps us to improve our products and services, and they are very valuable to us.
We sincerely hope that we may welcome you back again soon. Please let us know if we may make arrangements for you.
Yours Faithfully,
Vivi Anggriani
General Manager