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Get an overview of this hotelLuxury hotel with 4 restaurants and outdoor pool

Location

Located in the heart of Surabaya, this luxury hotel is within a 15-minute walk of BG Junction, Tunjungan Plaza, and Grahadi. Joko Dolog Statue and Sharp Bamboo Monument are also within 1 mi (2 km).

Hotel Features

Along with 4 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 407 individually furnished rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars (stocked with some free items), premium bedding, and LCD TVs.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, JW Marriott Surabaya provides a spa tub and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 132483 square feet (12308 square meters) include a conference center. This luxury hotel also offers a nightclub, a fitness center, and tour/ticket assistance. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Onsite self parking is complimentary.

JW Marriott Surabaya has designated areas for smoking.

  • Airport transportation (surcharge) 
  • Total number of rooms - 407 
  • Number of floors - 25 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Fitness facilities 
  • Free shopping center shuttle 
  • Gift shops or newsstand 
  • Hair salon 
  • Designated smoking areas 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • 24-hour front desk 
  • Business center 
  • Dry cleaning/laundry service 
  • Garden 
  • Elevator/lift 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 10 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Train station pickup (surcharge) 
  • Conference space size (meters) - 12308 
  • Year Built 1996 
  • Area shuttle (surcharge) 
  • Number of restaurants - 4 
  • Conference space size (feet) - 132483 
  • Conference center 
  • Snack bar/deli 
  • Free self parking 
  • Sauna 
  • Spa tub 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 
  • Valet parking (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Snack bar/deli  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Valet parking (surcharge)

Room Amenities

  • Premium bedding 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, some free items) 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Slippers 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • Iron/ironing board 
  • Desk 
  • Cable TV service 
  • Free WiFi 
  • Blackout drapes/curtains 
  • In-room massage available 
  • Free newspaper 
  • In-room safe 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Individually furnished 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

JW Marriott Surabaya has 4 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Hot stone massage 
  • Reflexology 
  • Number of treatment rooms 3 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards not accepted

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 220000 for adults and IDR 110000 for children (approximately)
  • Airport shuttle fee: IDR 400000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.


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