Ratings based on 162 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel great location

Posted May 15, 2017
Great location, close proximity (10 minute walk) major shopping centres, room was excellent with all neccessary amenities. We are frequent travellers to Surabaya and will definitely stay here from now on. Only 1 negative was the mosque across the road waking us up at 5am so probably request pool view room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent city hotel

Posted May 11, 2017
Everything about this hotel is first class. Really nice lounge bar with first class entertainment. Jimmy's bar makes for a great evening. Arth
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Hotel close to shopping

Posted Apr 27, 2017
This is the second time i have stayed here and loved it. Staff are kind and caring to your needs. I had a couple luttle issuse that were taken care of right away.
2 out of 5
by A verified traveler from Jakarta

Yellowish bath towel

Posted Feb 27, 2017
Pros: Breakfast
Cons: Cleanliness of the towel and bed linen.
Location: near to tunjungan plaza
disappointed with Marriot Cleanliness, Yellowish towel, stained bed linen, Hot water is not hot enough, Bath robe were never washed and Smelled.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Good location good room good service good facilites
4 out of 5
by KOK KWANG

Nice comfortable hotel

Posted Feb 3, 2017 on Hotels
Good quality hotel with big spacious room and nice view.
2 out of 5
by A verified traveler

Live music, sistem informasi, breakfast

Posted Jan 2, 2017
Tamu kurang dilayani utk ikutan nyanyi pd live music. Sistem informasi booking tdk sempurna. Sarapan kurang bervariasi.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
5 out of 5
by A verified traveler

Spacious, neat and tidy room. A great hotel.

Posted Nov 19, 2016 on Hotels
Overall a very good experience and very satisfied stay. Never regret our decision. Hotel with good security as well.