Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
64% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Friendly and courteous staff

Posted Sep 10, 2016
within walking distance to the Ciputra Shopping Mall.
3 out of 5
by A verified traveler from seoul

아침 식사만 좋음.

Posted Jul 30, 2016
Pros: 아침식사.
Cons: 욕실 관리.
Location: 시프트라 백화점.
시설이 노후화가 많이 진행됨. 특히 화장실과 욕실의 재 단장이 되었으면 합니다.반대편에 샹그릴라 호텔이 있어 비교적 저렴하게 비지니스를 할수 있습니다
5 out of 5
by chinchuan

This traveler left a rating score only Posted Jul 23, 2016 on Hotels
3 out of 5
by A verified traveler from Indonesia

Close to the city

Posted Jun 20, 2016
Pros: Service was great, staff is friendly.
Cons: Elevator could be improved.
Location: A lot of foods and malls nearby within a 10 min drive range!
All is well. Had a good experience in the hotel. Room was clean and the hotel is easily accessible to the public.
1 out of 5
by A verified traveler from 宮城県仙台市


Posted Jun 19, 2016
Pros: 朝食
Cons: 設備と社員教育
Location: 良い立地、周辺も充実
設備が経年変化で改修が必要。 朝食は見た目以上に美味しいんです、設備のメンテナンスが大事なんだ。 でもインドネシアにありがちですね。
3 out of 5
by A verified traveler


Posted Jun 14, 2016
Pros: コストパフォーマンス
Cons: エレベーターが2基しか無く、しかも遅い。待たされる感がある。 インターネットの通信速度が遅い。
Location: 近くにショッピングモールがあり、徒歩で行ける(1日4便だが、シャトルバスも出ている)。 高速道路に近いので、空港までは30分ぐらいで行ける。
最低限のものは揃っていて、価格もそれほど高くないので、出張者向きのホテルだと思う。 スタッフの感じは良い。 ハード面に多少古さを感じるものの、耐えられないほどではない。 朝食もそれなりに種類があるが、ちょっと安っぽい(特にオレンジジュース)。
4 out of 5
by A verified traveler from nippon


Posted May 23, 2016
仕事の打合せ目的でこのホテルに3泊しました。 スラバヤ在住の日本人との行動なので現地を不自由なく行動したわけですが、部屋もシャワールームも広くスタッフのホスピタリティもまずまずの比較的落着くホテルです。 またスラバヤの中心地からは若干離れている印象ですが、ショッピングモールと庶民的日本食レストランが徒歩圏にあります。
4 out of 5
by Elizabeth from Alexandria

Good value, good service

Posted Mar 19, 2016 on Hotels
I was attending a conference at the Shangri-La (which is directly across the very busy road – the security guards of both hotels are great: when you want to cross they get a little stop sign and shepherd you across). Java Paragon is not a five star hotel and parts of it are getting a little old but the staff are all super, really really kind, cheerful and helpful, which makes it all okay. Even when we had misunderstandings (which we did -- e.g. about vegetarian food, which is not so easy to find in a normal Surabaya hotel :) ) we would work it through with smiles. The pool is really nice and the gym looked good too. The bar, The Avenue, has decent enough pizza and there is a bakery and of course the restaurant. There is apparently also a bar on the 21st floor with a good view, but I only noticed this at the end of my stay. And Ciputra World shopping mall is walking distance, or a short cab ride, down the road. Go with an open mind and a smile and you will find a good value hotel, with everything you need, and staff who are prepared to go the extra mile for you – oh, and very good and inexpensive laundry service. If you go expecting five-star service, brand new linens and towels, etc, you will be disappointed.
4 out of 5
by santi from surabaya

hotel yang nyaman dan bersih

Posted Mar 16, 2016 on Hotels
cukup nyaman dan bersih
4 out of 5
by A verified traveler

Posted Dec 25, 2015 on Hotels
デスクスペースにコンセントがあり、使いやすかった。 ベッドも大きく快適。 バスローブがないので注意。