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Reviews of Maumu Hotel and Lounge

3 out of 5
Maumu Hotel and Lounge
JL.Walikota Mustajab No.29-31, Surabaya, East Java

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 29 reviews" "
Rating 8 - Good. 14 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

ben, Surabaya

Disliked: Cleanliness
Average accommodation
Average
Stayed 3 nights in Oct 2017
Thank you for coming & stay at Maumu Hotel, Lounge & Karaoke Surabaya. thank you for your input. we will try to fix all our problems for the convenience of our guests.

4/10 Poor

Rudy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this one
Air condition not working properly in our rooms, changed rooms twice as well as the floor’s lobby and the lounge (8th floor). Small refrigerator not working as well, room cleanliness also poor. The breakfast quality and selections is terrible. The only positive was friendly staff. Stay away from this one!!!
Stayed 2 nights in Oct 2017
Thank you for coming & stay at Maumu Hotel, Lounge & Karaoke Surabaya. and also thank you so much for your input. we will try to fix all our problems for the convenience of our guests.

8/10 Good

HAMIMAH

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Anggiat Maju

Disliked: Staff & service, property conditions & facilities

8/10 Good

Haimanti Banerji, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with big windows, location - very close from two malls, KFC, Mcdonalds.

6/10 Okay

steph, CT, USA

Liked: Room comfort
Nice rooms
Tv in English & v comfortable bed. Bathroom could have been cleaner & drains in sink/shower clogged. No employees speak much English. Lounge/bar desolate,smokey,& with no beer or espressos,etc. breakfast is all meat w 1 rice dish. Taxis easy to find by hotel

2/10 Terrible

Dess, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
so dissapointing
The room is horrible.They were very dishonest. I had booked a non-smoking room and kept giving me a smoking room. I had to moved rooms about 4 times and still ended up with a smoking room. They sprayed the room and hid the ash tray eventually, but there were marks of cigarettes being put out on the table. Towels are dirty. The bed sheets and covers are dirty. Hot and cold waters weren't running properly. Breakfast was below average. Such a disappointment, it's a new hotel, but they don't take care of it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Very nice hotel with an excellent service, price, location

6/10 Okay

Yanto

Liked: Staff & service

8/10 Good

Keith, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It was a bit disconcerting to be dropped off at a ground floor parking lot. The hotel was on floor 5 and the lift took you straight there. The staff were so friendly and helpful. One even spoke Spanish, which was good. The room was great, the breakfast room was also great with good views. Plenty of hawker's stalls around to eat. Not really near anything, but nothing is.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, room comfort
Good budget hotel for couples
Very friendly and helpful staff. Definitely recommended for couple on tourist visit to Surabaya. Very close to business center and some key tourist attractions.

6/10 Okay

Verified traveler

杜撰なフロント
ホテルの設備、環境等はともかく、ホテル側のチェックイン時の対応には唖然とした。時間が掛かり、挙句にすでに2部屋予約、支払も完済しているにもかかわらず、1部屋しか予約されていないと言う。しかもＨｏｔｅｌ．ｃｏｍさんから1部屋キャンセルの連絡があったーーと言い張る。確認書を見せたが話にならない。Ｈｏｔｅｌ．ｃｏｍさんに連絡して話をつけてもらった。原因はホテル側のミスコンタクトだったそうな。気分が悪かった。
Stayed 3 nights in Aug 2019

8/10 Good

Gérard

Liked: Cleanliness, property conditions & facilities
Pratique et pas cher
Tout à fait pratique si on a besoin d'aller dans cette partie de Surabaya. Grandes chambres, bonne literie, douche un peu exiguë. Lounge sur le toit agréable. Petit déjeuner indonésien....il y a des toasts tout de même. Dîner très correct.

8/10 Good

Gérard

Liked: Cleanliness, property conditions & facilities
No thrills but adequate.
As usual, no thrills, large room, no noise. Nice bed, however lighting should be improved. good top of the roof lounge... Food OK adequate for western people not so adequate at breakfast. Western persons are very scarce anyhow. Should be recommended however if needed to be in this area

8/10 Good

Glody, cepu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel di pusat kota Surabaya
Receptionist terletak di lantai 5, Restoran dan Cafe terletak di lantai 8 (Rooftoop). mempunyai fasilitas Karaoke keluarga di lantai 2. (+) Kamar luas, lengkap dengan lemari pakaian yang besar dan meja TV yang panjang. Terdapat kulkas dan ketel elektrik untuk membuat teh dan kopi. Kasur yang besar dan nyaman. Lokasi yang strategis, dekat dengan balai kota, taman kota, museum Kapal Selam dan pusat-pusat perbelanjaan (Grand City Mall, Tunjungan Plaza, Plaza Surabaya), dekat dengan kuliner legendaris, sate klopo ondomohen dan ice cream Zangrandi. (-) Interior kamar sudah tidak up to date lagi, penerangan agak remang-remang, suasana kamar mandi juga tidak up to date dan air panas tidak lancar (apalagi bila digunakan pada waktu Subuh/pagi buta)

6/10 Okay

HIROAKI, JAPAN

Liked: Cleanliness, property conditions & facilities
ショッピングモール徒歩圏内で申し分なし☆
概ね清潔にされてるという印象。カードキーで部屋もスタイリッシュ。ランドリーサービス有り。最上階（８階？）のバーフロアは広々としていてソファ席もあり街を見渡せるのでお勧め。朝食もこのフロアー。お国柄なのか、朝食ビュッフェにもう少しレパートリーが欲しかった。

8/10 Good

Nesh, haute savoie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget hotel nice for 1 night
Good for 1 night, far from almost everything. But close to grand city mall.

4/10 Poor

Mfairy, Indonesia

Disliked: Staff & service, property conditions & facilities, room comfort
Kamar oke
Tidak seperti yang diharapkan tapi untungnya kamar bersih

8/10 Good

vincent, Mulhouse

Liked: Cleanliness, property conditions & facilities, room comfort
Bon hotel de passage
Hotel propre et avec chambres confortables. Petit déjeuné minimaliste mais situé sur une terrasse "lounge" tres sympatique.

4/10 Poor

leo, yogyakarta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Slecht foto,s.
Het hotel lijkt in geen enkel opzicht in wat ze laten zien op het internet de kamers zijn donker geen uitzicht of dag licht het personeel is daar integen erg vriendelijk en hulpzaam en doet wat ze kunnen maar zou het zeker niet aanbevelen aan anderen

6/10 Okay

d, switzerland

Liked: Property conditions & facilities
Disliked: Staff & service
So so sevice
war ok, mit so so service

8/10 Good

GM86, Poitiers

Liked: Cleanliness, property conditions & facilities
Vraiment très bien pour le prix
Hotel refait à neuf, silencieux, très bonne literie, excellent restaurant (le lounge, sur le toit est super le soir) sauf pour le petit déjeuner qui est vraiment basique et seulement indonésien. Très commode d'accès depuis l'aéroport, toujours un taxi dans le parking, il ne faut pas être surpris en arrivant : on entre dans un parking au RDC, l'hôtel est au dessus. Les deux ascenseurs sont là, il y a même toujours du personnel, on se sent vraiment en sécurité.Quelques difficultés tout de même : le personnel à la réception ne parle pas anglais, (au lounge, si) il n'y a pas de lumière en tête de lit (je ne sais pas si c'était seulement ma chambre ou si c'est toutes ? alors que l'éclairage est très bien, assez puissant mais pas éblouissant. Autre chose : au bureau il n'y a qu'un pouf, pas de chaise... dommage si on veut travailler c'est peu confortable, mais, bon ça va. Tout cela pour un prix défiant toute concurrence !

10/10 Excellent

Saar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

sukarn4, jakarta

lokasi strategis
tidak ada fasilitas kolam renang, fasilitas olahraga

8/10 Good

Maumu OK, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bagus dan Cheep charge
Puas atas pelayanan anda, tks

8/10 Good

Else

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bagus dan bersih ratesnya pun berpatutan..kekalkan ratesnya.

8/10 Good

toshiba, jogjakarta

Liked: Cleanliness
cukup puas, masakan tdk sesuai dengan selera kami