Get an overview of this hotel4-star hotel with 3 restaurants and outdoor pool

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

Location

Situated in Surabaya, this hotel is within 1 mi (2 km) of Mpu Tantular Museum, Surabaya Zoo, and Sharp Bamboo Monument. Surabaya Town Square and Joko Dolog Statue are also within 2 mi (3 km).

Hotel Features

Along with 3 restaurants, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 257 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LED TVs with cable channels. Minibars, coffee makers, and free newspapers are among the other amenities available to guests.

 Guest Highlights

  • Helpful staff

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, Mercure Surabaya provides a health club and a spa tub. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. 4 meeting rooms are available. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

  • Bar/lounge 
  • Elevator/lift 
  • Fitness facilities 
  • 24-hour front desk 
  • Poolside bar 
  • Business center 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 12 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Health club 
  • Free wired Internet 
  • Valet parking (surcharge) 
  • Outdoor pool 
  • Computer station 
  • Children's pool 
  • RV, bus, truck parking 
  • Safe-deposit box at front desk 
  • Number of meeting rooms - 4 
  • Spa services on site 
  • Terrace 
  • Luggage storage 
  • Hair salon 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 257 
  • Television in common areas 
  • Number of floors - 14 
  • Number of buildings/towers - 2 
  • Wedding services 
  • Airport transportation (surcharge) 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking, Valet parking (surcharge), RV, bus, truck parking

Room Amenities

  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Phone 
  • Free bottled water 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Slippers 
  • Shower only 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Cable TV service 
  • Free WiFi 
  • Free wired Internet 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • LED TV 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 5 AM and 10 AM.

Trimurti Restoran - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Coffee Cafe - Onsite cafe. Open 24 hours. Open daily.

Ebisu - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Bicycle rentals on site 

Spa Services

  • Hot stone massage 
  • Number of treatment rooms 7 
  • Reflexology 
  • Couples treatment rooms 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000 per night.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 120000 for adults and IDR 60000 for children (approximately)
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Mercure Hotel Surabaya
  • Mercure Surabaya
  • Surabaya Mercure
  • Mercure Surabaya Hotel
  • Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Java

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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