Get an overview of this hotel4-star hotel with 3 restaurants and full-service spa


Situated in Surabaya, this hotel is within 1 mi (2 km) of Mpu Tantular Museum, Surabaya Zoo, and Sharp Bamboo Monument. Surabaya Town Square and Tunjungan Plaza are also within 2 mi (3 km).

Hotel Features

3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 257 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LED TVs with cable channels. Minibars, coffee makers, and free newspapers are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Mercure Surabaya features an outdoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A poolside bar is on site where guests can unwind with a drink. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. 4 meeting rooms are available. This business-friendly hotel also offers a fitness center, spa services, and tour/ticket assistance. Onsite self parking is complimentary.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 257 
  • Number of floors - 14 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Computer station 
  • Spa treatment room(s) 
  • Meeting rooms 12 
  • Multilingual staff 
  • Valet parking (surcharge) 
  • RV, bus, truck parking 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Conference center 
  • Free self parking 
  • Number of restaurants - 3 
  • Number of meeting rooms - 4 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Spa tub 
  • Outdoor pool 
  • Television in common areas 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking, Valet parking (surcharge), RV, bus, truck parking

Room Amenities

  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Slippers 
  • Shower only 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • LED TV 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 5 AM and 10 AM.

Trimurti Restoran - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Coffee Cafe - Onsite cafe. Open 24 hours. Open daily.

Ebisu - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby 

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Reflexology 
  • Number of treatment rooms 7 
  • Couples treatment rooms 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at midnight


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 120000 for adults and IDR 60000 for children (approximately)
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Mercure Hotel Surabaya
  • Mercure Surabaya
  • Surabaya Mercure
  • Mercure Surabaya Hotel
  • Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Java

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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