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4.2 / 5Very Good
27 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning


What's nearby

  • Popular Location
    Galaxy Mall
    5 min drive
  • Popular Location
    Sepuluh November Institute of Technology
    6 min drive
  • Popular Location
    Royal Plaza Surabaya
    7 min drive
  • Airport
    Surabaya (SUB-Juanda)
    11 min drive

Choose dates to view prices

Book online or call:

  • Superior Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Superior Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details

About this area


Located in Surabaya, Novotel Samator Surabaya Timur is in an area with good shopping. Travelers who have shopping on the agenda can visit Royal Plaza Surabaya and Surabaya Town Square. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Delta Stadium.

Visit our Surabaya travel guide
Popular Location

What's nearby

  • Galaxy Mall - 5 min drive
  • Airlangga University - 6 min drive
  • Sepuluh November Institute of Technology - 6 min drive
  • Royal Plaza Surabaya - 7 min drive
  • Surabaya Zoo - 8 min drive

Getting around

  • Surabaya Gubeng Station - 26 min drive
  • Surabaya (SUB-Juanda) - 30 min drive


  • FOOD EXCHANGE – Open daily.

About this property

Novotel Samator Surabaya Timur

4-star hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a fitness center, a conference center, and 24-hour room service. All 261 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Minibars, electric kettles, and free bottled water are among the other amenities available to guests.
Novotel Samator Surabaya Timur offers 261 air-conditioned accommodations with minibars and safes. Cable television is provided.
Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Roundtrip airport shuttle (surcharge) from 6:00 AM - midnight

Food and drink

Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 145200 per person
1 restaurant
2 bars/lounges
24-hour room service

Things to do

Fitness center
Mini golf
Outdoor pool

Family friendly

Dry cleaning service
Laundry facilities
Mini golf
Outdoor pool


Banquet hall
Front-desk safe
Lockers available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Languages spoken


Business services

Business center
Computer station
Meeting rooms
Conference center






If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel


Smoke-free property

Room amenities


Air conditioning


Hair dryer
Toilet paper


42-inch TV
Cable channels

Food and drink

Electric kettle
Free bottled water


Connecting rooms available



Check-in between 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 15


Check-out before noon
Express check-out

Special check-in instructions

  • Airport shuttle service is available from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

American Express

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 145200 per person (approximately)
  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 260000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Novotel Samator Surabaya Timur Hotel
  • Novotel Samator Timur Hotel
  • Novotel Samator Timur
  • Novotel Samator Surabaya Timur Hotel
  • Novotel Samator Surabaya Timur Surabaya
  • Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions


Very Good

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Staff & service, amenities

No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.

Stayed 5 nights in Feb 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The environment is quiet, clean and safe. Good for business meeting and family vacation.

    Stayed 2 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name

    Stayed 1 night in Oct 2019


    • Disliked: Staff & service, property conditions & facilities

    Negative comment on Novotel Samator Surabaya

    Hotel management is not up to standard - unfriendly and inflexible

    Stayed 1 night in Oct 2019

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