Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
97% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2015 on Hotels
4 out of 5
Recommended
for Families
by Yuniati

Excellant

Posted Nov 2, 2015 on Hotels
Suasana enak segar alami byk tanaman, tapi sayngnya juga byk nyamuk dikamar.
5 out of 5
Recommended
for Families
by A verified traveler

nice hotel with great menu for breakfast

Posted Oct 26, 2015 on Hotels
Kids love the hotel. Spacious room...great bath tub. Need improvement for its pool
3 out of 5
Recommended
for Getaway With Friends
by Sukson

This traveler left a rating score only Posted Oct 6, 2015 on Hotels
4 out of 5
Recommended
for Getaway With Friends
by ira

This traveler left a rating score only Posted Oct 4, 2015 on Hotels
2 out of 5
Recommended
for Families
by A verified traveler

Dated, nonfunctional, and dirty

Posted Sep 24, 2015 on Hotels
We "upgraded" to the two bedroom (which they failed to mention is a two story apartment with the bedrooms on different floors) which didn't help with having young kids. I will say it was a large space and has the potential to be amazing, but it clearly hasn't been taken care of in years. The furniture was old, dirty, and extremely uncomfortable with cigarette holes and stains. The sheets and pillows were worn, there was a lingering scent of musky body odor in the master bedroom probably coming from the dirty carpet. The fixtures in the bathroom were barely functioning, the one bathroom had no hot water at all. We felt dirty just entering the room. I was sure we'd get bedbugs from staying here. This was my first & probably my last novotel experience. My husband (& hoteks.com) had goo things to say about this hotel chain, but they missed the mark here. I hope the standard rooms are in better condition. Besides all this, The free wifi requested your email with mandatory selection to receive "junk mail". The breakfast was expensive and underwhelming in taste. The laundering costs are phenomenal! I couldn't wait to check out, we ended up changing our travel plans to stay elsewhere!
4 out of 5
Recommended
for Business Travelers
by yulia

This traveler left a rating score only Posted Sep 20, 2015 on Hotels
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Sep 8, 2015 on Hotels
5 out of 5
Recommended
for Families
by WM M from Canada

In Surabaya, could not imagine staying elsewhere

Posted Aug 23, 2015 on Hotels
this time we tried the apartment. At first sight, facilities a little old, but getting over the superficialities, the apartment grew on us. Very lovely and a luxury of space. Breakfast has nice mix of Indonesian food with good coffee and even good croissants (but the early bird gets the worm for these). Tried the WED-FRI night buffet, quite good. The star is of course the pool and the grounds.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

A resort hotel in the mid of the city

Posted Aug 22, 2015
We stayed at the apartment this time, the room was spacious, though the "sofa" bed was not a real sofa bed, as it only accomodates children. Towels and pillows are limited. Swimming pool can have a little bit cleaning, and the hotel was no longer provide the towel for pool users. The staffs were courteous, hotels could use some refurbishment but still good value for the money.