Get an overview of this hotelFamily-friendly hotel with 5 restaurants and full-service spa


This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Surabaya Town Square. Surabaya Zoo and Mpu Tantular Museum are also within 2 mi (3 km).

Hotel Features

5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.

Room Amenities

All 383 rooms provide free WiFi and free wired Internet, plasma TVs with cable channels, and conveniences like refrigerators and coffee makers. Guests will also find DVD players, minibars, and room service.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Shangri-la Hotel Surabaya features outdoor tennis courts and an outdoor pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. High-speed wireless Internet access is complimentary.

This 5-star property offers access to a business center, limo/town car service, and meeting rooms. This luxury hotel also offers a children's pool, a seasonal outdoor pool, and a health club. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Shangri-la Hotel Surabaya has designated areas for smoking.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Free area shuttle 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Children's pool 
  • Coffee shop or café 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Meeting rooms 8 
  • Multilingual staff 
  • Nightclub 
  • Number of floors - 17 
  • Number of restaurants - 5 
  • Outdoor pool 
  • Outdoor seasonal pool 
  • Outdoor tennis courts 3 
  • Parking (limited spaces) 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Sauna 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Tennis on site 
  • Terrace 
  • Total number of rooms - 383 
  • Tours/ticket assistance 
  • Valet parking (surcharge) 
  • Wedding services 

Family Friendly Amenities

  • Area shuttle (complimentary)  
  • Babysitting or childcare (surcharge)  
  • Children's pool  
  • DVD player  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Laundry facilities  
  • Outdoor pool  
  • Outdoor tennis courts  
  • Refrigerator  
  • Rollaway/extra beds available  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Free self parking, Valet parking (surcharge), Parking (limited spaces)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free newspaper 
  • Free toiletries 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • DVD player 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Phone 
  • Plasma TV 
  • Premium TV channels 
  • Private bathroom 
  • Refrigerator 
  • Rollaway/extra beds available 
  • Room service 
  • Slippers 
  • Turndown service 

Where to Eat

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Things to Do

Outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

  • Golfing nearby 

Spa Services

CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: USD 19.8 per person (approximately)
  • Airport shuttle fee: USD 40 per vehicle (roundtrip)
  • Valet parking fee: USD 5 per day
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

Spa Indulgence Promotion

Book a 2-night minimum stay in a "Spa Indulgence Promo" rate plan February 13 - December 30, 2015 and receive the following:

  • Chi Spa credit of IDR 1,000,000 nett/stay
  • Complimentary buffet breakfast for 2
Full details at check-in. Offer subject to availability. Restrictions may apply.

Horizon Promotion

Book a 3-night minimum stay in a "Horizon Promotion" rate plan for travel February 13 - December 30, 2015 and receive the following:

  • 15% off food and beverages (except alcohol)
  • 20% off spa services at Chi Spa
  • 20% off business center services (except courier)
  • Complimentary round-trip airport transfers (flight details required)
  • Complimentary buffet breakfast for 2
Must book the Horizon Executive room in the Horizon Promo rate plan to qualify. Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. Other restrictions may apply.

Shangri-La Suite Promotion

Book a stay in a "Shangri-La Suite Promo" rate plan for travel February 13 - December 30, 2015 and receive the following:

  • Complimentary buffet breakfast for 2
  • Food and beverage dining credit of IDR 500,000 nett/night
Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. Other restrictions may apply.

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